Public Ticket #3573423
Menu in header is not showing


  • Jesús started the conversation

    I just installed the Audience Elementor Kits and all the necessary plugins following the guide, in their free versions. I haven't updated to the pro version or the MP3 and Elementor yet. The problem I'm facing is that the menu at the top of the website, where the page header should be, is not appearing. I'm not sure what's causing this error since I just installed the files according to your guide. I hope I can fix it. Regards.

  •  1,103
    Max replied


    Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?

    If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.


    Max from the Sonaar.io Crew