has an embedded mp3 and text, but shows up blank in Chrome, Safari and Firefox on my Mac. I'm a new user.
Also FYI I waited for chat for 30 minutes with no response. I'm a new customer, and I'm not sure how to get tech support. If we can't clear this up really quickly I'd like a refund please.
I have to present this website to my Dean of Students on Wednesday 4/3. Any chance we can get the text AND the audio working today (Monday 4/1) or tomorrow (Tuesday 4/2) please? If you point me to some tutorial I can give it a go.
Sorry to bother; I hate deadlines! Thank you so much
I'm gonna disable the plugin at 5 PM EST Tue 4/2 so I can get ready for the presentation to the Dean tonight. I have to set up these pages, I'm up against a deadline. The pages just won't have the features I'd hoped with the Sonaar plugin, but I have to go forward.
Tanks for replying. The issue isn’t the color of the player. The issue is that the player dies not appear at all. Please look at the two links I posted. Either the text is unreadable, or the audio is not visible. Please advise. Thanks.
This link https://worldwar2database.com/album/charles-lindbergh-in-washington/
has an embedded mp3 and text, but shows up blank in Chrome, Safari and Firefox on my Mac. I'm a new user.
Also FYI I waited for chat for 30 minutes with no response. I'm a new customer, and I'm not sure how to get tech support. If we can't clear this up really quickly I'd like a refund please.
Thanks
Jason
Attached files: Screenshot 2024-03-29 at 3.47.31 PM.png
Screenshot 2024-03-29 at 3.47.43 PM.png
Hi,
this is a zindex issue.
i have added this : https://drops.sonaar.io/i/swqlDB
and now it works.
Thanks,
Max from the Sonaar.io Crew
Thanks! Not quite there - not sure what to do
https://worldwar2database.com/charles-lindbergh-in-washington/ has a white background, but no embedded audio
https://worldwar2database.com/album/charles-lindbergh-in-washington/ has embedded audio, but no white background
Is there a page or tutorial somewhere on how to make it so that the text is readable AND the audio is embedded please?
Hi,
I have to present this website to my Dean of Students on Wednesday 4/3. Any chance we can get the text AND the audio working today (Monday 4/1) or tomorrow (Tuesday 4/2) please? If you point me to some tutorial I can give it a go.
Sorry to bother; I hate deadlines! Thank you so much
Hi,
I'm gonna disable the plugin at 5 PM EST Tue 4/2 so I can get ready for the presentation to the Dean tonight. I have to set up these pages, I'm up against a deadline. The pages just won't have the features I'd hoped with the Sonaar plugin, but I have to go forward.
Thanks
Jason
Sorry for the late response. Our support is from Monday to Friday from 9ham to 5hpm UTC-5.
To change the color, you can go to WP-Admin > MP3 Player > Settings > Widget Player and change the colors from there.
Thanks,
Max from the Sonaar.io Crew
Hi,
Tanks for replying. The issue isn’t the color of the player. The issue is that the player dies not appear at all. Please look at the two links I posted. Either the text is unreadable, or the audio is not visible. Please advise. Thanks.
On this page https://worldwar2database.com/album/charles-lindbergh-in-washington/, the text is unreadbale because you've set it white on a white background. I have now set it the control and text black. See screenshot https://drops.sonaar.io/i/sHJfgB
on this page https://worldwar2database.com/charles-lindbergh-in-washington/ you have set an audio file, but you've not embed any player on the article. I have added one, see screenshot : https://drops.sonaar.io/i/VBZZFm
Thanks,
Max from the Sonaar.io Crew
Fantastic, thanks. This works. Please close this ticket.