Okay
  Public Ticket #3623364
Elementor Sonaar Addons Issues
Closed

Comments

  • Alex started the conversation

    Hey there,

    So im having issues with the "Elementor Sonaar Addons" plugin. When its enabled it prevents other elementor addon widgets that I have from other plugins from showing up. They show up and work just fine when Elementor Sonaar Addons is disabled. And when its enabled they don't work anymore and don't show up in the Elementor widgets. 

  •  669
    Alexandre replied

    Hi Alex,

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Alex replied privately
  •  669
    Alexandre replied

    Which plugin has conflict with the  "Elementor Sonaar Addons" plugin?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex replied

    Cartflows. So the Cartflows Elementor widget for checkout does not show up when "Elementor Sonaar Addons" is enabled.

  •  669
    Alexandre replied

    When I activate "Elementor Sonaar Addons," it appears that everything is present. Could you send me a screenshot of an element that disappears when the plugin is activated?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex replied

    Surething, its this one shown in the screenshot. 

    Attached files:  CleanShot 2024-04-08 at 11.02.55.jpg

  •  669
    Alexandre replied

    Hi Alex, 

    I understand the issue well and I'm able to replicate it on my local setup when I install Cartflows. However, I'm struggling to understand what is causing the problem. Our widgets are initialized as they should be.

    You mentioned that other Elementor widgets were missing, aside from those of Cartflows. Could you provide another example? Perhaps that might aid in our investigation.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex replied

    Hey Alexandre,

    The other one was "Ultimate WooCommerce Cart" but their support made a workaround for me, so it's showing right now. But that workaround was only for their plugin. 

  •  669
    Alexandre replied

    Do you have any idea what workaround they did?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex replied

    I do not, unfortunately :( they never told me

  • Alex replied

    Hey there, its been a week and I haven't heard back?

  •  669
    Alexandre replied

    Hi Alex,
    Sorry for the wait.

    I believe we have a solution. Can you give us access to the wp-admin again?

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Alex replied privately
  •  669
    Alexandre replied

    It is done.
    Let me know if it works

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Alex replied

    Yeah seems to work! thanks!

  •  669
    Alexandre replied

    Good news.
    You are welcome.

    Thanks,


    Alexandre from the Sonaar.io Crew