Okay
  Public Ticket #3643530
Error after wordpress update
Closed

Comments

  • Quentin started the conversation
    May 8, 2024 at 9:19am

    Hi guys !

    I just updated my wordpress version ( 6.5.2 to 6.5.3) and i get an error with the plugin. It seems to come from the pro plugin. 

    you can see the screens below. I had to recover my last backup so the problem don't happens

    Attached files:  Capture d’écran 2024-05-08 à 11.14.30.png
      Capture d’écran 2024-05-08 à 11.14.40.png

  •  667
    Alexandre replied
    May 8, 2024 at 1:32pm

    Hi,

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,

    Alexandre from the Sonaar.io Crew