Hi,

Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

To create an access:

1. Log in to your WordPress website using your existing administrator account.
2. Navigate to the "Users" section and click "Add New."
3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
4. Assign the administrator role from the dropdown menu
5. Click "Add New User" to create the administrator account.
6. Submit the username and password you have created, in this ticket.