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  Public Ticket #3676892
Player not appearing
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  • Loren Middleton started the conversation

    Hello, I am trying to trouble shoot an issue where the Sonaar music player is not showing up after it's implemented in the elementor editor. There is something preventing the player from appearing. I am using Cloudflare, and when I have paused it, the player appears. But, I also have issues with the player appearing when jetpack boost is activated as well.

  • Loren Middleton replied

    Server support said that the following errors are appearing when trying to put player on the page:



    Thanks for the update! And let me check the Sonaar player on the site. Please wait a moment.

    Thanks for waiting, and from what I got, there are errors when trying to load the https://www.lojazz.com/wp-content/plugins/sonaar-music-pro/public/js/vue.min.js?ver=2.6.14 file from the MP3 Audio Player by Sonaar - Pro Addon plugin when checking the site using Google Chrome's developer console:

    TypeError: Cannot read properties of null (reading 'find') at Cn.setAudio (sonaarPlayer.js?ver=5.5:109:294) at Cn.handleTrackChange (sonaarPlayer.js?ver=5.5:119:6) at Cn.currentTrack (sonaarPlayer.js?ver=5.5:139:6) at Be (vue.min.js?ver=2.6.14:6:11394) at pn.run (vue.min.js?ver=2.6.14:6:27888) at ln (vue.min.js?ver=2.6.14:6:25859) at Array.<anonymous> (vue.min.js?ver=2.6.14:6:12476) at We (vue.min.js?ver=2.6.14:6:11877)

    For now, I would recommend checking the error above with the plugin support or developer, to see how the error can be resolved when trying to load the Sonaar player, as the error isrelated to the plugin code on the https://www.lojazz.com/wp-content/plugins/sonaar-music-pro/public/js/vue.min.js file.

  •  653
    Alexandre replied

    Hi Loren,

    Sorry for the delay. An unexpected incident caused us to be short-staffed for support lasr week.

    Please share access to the wp-admin and let me know where the player is not appearing.

    Thanks,


    Alexandre from the Sonaar.io Crew