This could be not related to sonaar, but I am unsure. I am unable to add artists to new events. Even though I have artists loaded in the artists section, they won't load and are not selectable in the events section.
Thanks, I updated all the themes in my dashboard, but events is still not working. Maybe my lisence key is expired? Maybe this specific theme didn't appear in the updates section? Can you please advise if that is the case?
Apologies for the very late response. I have a valid Sonaar subscription (I just paid for it beginning of March). Sonaar theme is not appearing in my wp-admin / upgrades / themes.
I try putting in my liscence key into my theme options and activate liscence, but the activate liscence button isn't working.
Max let me know if you still need me to give you temporary WP-Admin access.
Hello Laurent, I have updated Sonaar, but there is another more important issue. Your site seems to be the victim of malware. External scripts are being loaded, including from https://assets.scontentflow.com/. When I visit your site, I am often redirected to other URLs. This does not happen every time, but it is important to address this issue. Perhaps your hosting provider can assist with this.
Many thanks for your help. I noticed something strange as well, I didn't even know websites could be attacked like that. I will reach out to my hosting provider as I have no idea how to begin addressing this.
We have fixed the malware issue, thanks for pointing it out.
However the original issue in the title of this thread is still not fixed. I am unable to add artists or featured pictures to my event, even though they are present in the database.
Hello, Unfortunately, I regret to inform you that your site is still infected with malware. I am unable to investigate under these conditions as I am constantly being redirected to other sites.
Hi Max,
This could be not related to sonaar, but I am unsure. I am unable to add artists to new events. Even though I have artists loaded in the artists section, they won't load and are not selectable in the events section.
Many thanks for your help,
Best,
Lorant
Attached files: Error Artists.JPG
Hi,
Please update Sonaar,
Please read this article about how to update your theme.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
Thanks, I updated all the themes in my dashboard, but events is still not working. Maybe my lisence key is expired? Maybe this specific theme didn't appear in the updates section? Can you please advise if that is the case?
Many thanks, Lorant
Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Thanks,
Max from the Sonaar.io Crew
Hi Max, Alexandre,
Apologies for the very late response. I have a valid Sonaar subscription (I just paid for it beginning of March). Sonaar theme is not appearing in my wp-admin / upgrades / themes.
I try putting in my liscence key into my theme options and activate liscence, but the activate liscence button isn't working.
Max let me know if you still need me to give you temporary WP-Admin access.
Many thanks,
Lorant
In fact I have added you as a user. Many thanks for your help with this issue:
Username:MaxFromSonaar
Password: K(%bJzL4Viek(0T3Avh966L@
Hello Laurent,
I have updated Sonaar, but there is another more important issue. Your site seems to be the victim of malware. External scripts are being loaded, including from
https://assets.scontentflow.com/.
When I visit your site, I am often redirected to other URLs. This does not happen every time, but it is important to address this issue. Perhaps your hosting provider can assist with this.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
Many thanks for your help. I noticed something strange as well, I didn't even know websites could be attacked like that. I will reach out to my hosting provider as I have no idea how to begin addressing this.
Thanks,
Lorant
Hi Alexandre,
We have fixed the malware issue, thanks for pointing it out.
However the original issue in the title of this thread is still not fixed. I am unable to add artists or featured pictures to my event, even though they are present in the database.
Many thanks if you can help with this,
Best,
Lorant
Attached files: Featured image Add.JPG
Artist Add.JPG
Hello,
Unfortunately, I regret to inform you that your site is still infected with malware.
I am unable to investigate under these conditions as I am constantly being redirected to other sites.
Thanks,
Alexandre from the Sonaar.io Crew