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  Public Ticket #3681156
Unable to add artist to event
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Comments

  • Lorant Najbauer started the conversation

    Hi Max, 


    This could be not related to sonaar, but I am unsure.  I am unable to add artists to new events.  Even though I have artists loaded in the artists section, they won't load and are not selectable in the events section. 


    Many thanks for your help, 

    Best, 
    Lorant

    Attached files:  Error Artists.JPG

  •  681
    Alexandre replied

    Hi, 
    Please update Sonaar,

    Please read this article about how to update your theme.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Lorant Najbauer replied

    Hi Alexandre, 

    Thanks, I updated all the themes in my dashboard, but events is still not working.  Maybe my lisence key is expired?  Maybe this specific theme didn't appear in the updates section? Can you please advise if that is the case?

    Many thanks, Lorant

  •  1,116
    Max replied

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,


    Max from the Sonaar.io Crew

  • Lorant Najbauer replied

    Hi Max, Alexandre, 


    Apologies for the very late response.  I have a valid Sonaar subscription (I just paid for it beginning of March).  Sonaar theme is not appearing in my wp-admin / upgrades / themes. 


    I try putting in my liscence key into my theme options and activate liscence, but the activate liscence button isn't working.  


    Max let me know if you still need me to give you temporary WP-Admin access.  


    Many thanks, 

    Lorant

  • Lorant Najbauer replied

    In fact I have added you as a user.  Many thanks for your help with this issue: 

    Username:MaxFromSonaar

    Password: K(%bJzL4Viek(0T3Avh966L@

  •  681
    Alexandre replied

    Hello Laurent,
    I have updated Sonaar, but there is another more important issue. Your site seems to be the victim of malware. External scripts are being loaded, including from
    https://assets.scontentflow.com/.
    When I visit your site, I am often redirected to other URLs. This does not happen every time, but it is important to address this issue. Perhaps your hosting provider can assist with this.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Lorant Najbauer replied

    Hi Alexandre, 


    Many thanks for your help.  I noticed something strange as well, I didn't even know websites could be attacked like that.  I will reach out to my hosting provider as I have no idea how to begin addressing this.  


    Thanks, 

    Lorant

  • Lorant Najbauer replied

    Hi Alexandre, 

    We have fixed the malware issue, thanks for pointing it out. 

    However the original issue in the title of this thread is still not fixed.  I am unable to add artists or featured pictures to my event, even though they are present in the database. 


    Many thanks if you can help with this, 

    Best, 

    Lorant

    Attached files:  Featured image Add.JPG
      Artist Add.JPG

  •  681
    Alexandre replied

    Hello,  
    Unfortunately, I regret to inform you that your site is still infected with malware.  
    I am unable to investigate under these conditions as I am constantly being redirected to other sites.

    Thanks,


    Alexandre from the Sonaar.io Crew