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  Public Ticket #3681156
Unable to add artist to event
Closed

Comments

  • Lorant Najbauer started the conversation
    July 7, 2024 at 9:11am

    Hi Max, 


    This could be not related to sonaar, but I am unsure.  I am unable to add artists to new events.  Even though I have artists loaded in the artists section, they won't load and are not selectable in the events section. 


    Many thanks for your help, 

    Best, 
    Lorant

    Attached files:  Error Artists.JPG

  •  663
    Alexandre replied
    July 8, 2024 at 2:57pm

    Hi, 
    Please update Sonaar,

    Please read this article about how to update your theme.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Lorant Najbauer replied
    July 16, 2024 at 7:30pm

    Hi Alexandre, 

    Thanks, I updated all the themes in my dashboard, but events is still not working.  Maybe my lisence key is expired?  Maybe this specific theme didn't appear in the updates section? Can you please advise if that is the case?

    Many thanks, Lorant

  •  1,114
    Max replied
    July 16, 2024 at 7:44pm

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,

    Max from the Sonaar.io Crew