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  Public Ticket #3705803
download button not working
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Comments

  • Greg Fry started the conversation
    August 15, 2024 at 3:41pm

    All of our download buttons have stopped working.  They were working before but after the update, nothing can be downloaded. When someone clicks the download button next to a track, it just plays.  We're using Avada and all plugins have been updated, disabled (to test) and still nothing.  Any help would be greatly appreciated.  

  • Greg Fry replied
    August 15, 2024 at 3:50pm

    I just noticed something that may help with your investigation: when I go to create a new shortcode, using your new "shortcode generator" I get an error that says "you are not allowed to access this page" (see attached screenshots). 

    Attached files:  Screenshot 2024-08-15 at 8.48.06 AM.png
      Screenshot 2024-08-15 at 8.48.00 AM.png

  •  665
    Alexandre replied
    August 15, 2024 at 6:09pm

    Hi Greg,

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

    Thanks,

    Alexandre from the Sonaar.io Crew