Okay
  Public Ticket #3722963
Updating Theme Failed
Closed

Comments

  • Jeff Kanel started the conversation

    We are hosting on GoDaddy.  Over the past several months, Elementor was updated to 3.24.  This created a conflict with the Elementor Sonaar Add-Ins plug-in.  The result was that the Elementor panel was grayed out with a spinner.

    Today, I re-purchased the same Sonaar theme and attempted to install it, assuming that I just needed to upgrade to a later theme version.  The result was that the entire site had garbled fonts, layouts, etc.  It was unusable.

    Now I have purchased the latest moonlight theme and am still unable to use my site. Can you assist?  I can create an admin login in a private message.

    NOTE:  I reverted to a working backup of the site, so the new theme is no longer installed. However, you can see the issue with Elementor.

    Thank you.
    Jeff.

  •   Jeff Kanel replied privately
  •  1,114
    Max replied

    Hi,

    I cannot access the wordpress dashboard login screen. see screenshot https://drops.sonaar.io/i/9UYAdy

    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Kanel replied

    Hi Max,

    I reverted to a different backup and it's working again.  Not sure what happened.

    User/password as the same as below.

    Thanks!

  •  1,114

    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Kanel replied

    I apologize for the difficulty. Is it possible your result is cached?

    Would you please try this link:  
    https://thepintsband.com/wp-admin

    And then select "".  This works for me in a private window.

  •  1,114
    Max replied

    I have update the theme to the latest version as well as its required plugin update. Everything seems ok.
    Make sure to clear your browser cache.


    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Kanel replied

    Thank you! I appreciate that you made those updates in the site. 

    Everything looks good and we can close this ticket.