We are hosting on GoDaddy. Over the past several months, Elementor was updated to 3.24. This created a conflict with the Elementor Sonaar Add-Ins plug-in. The result was that the Elementor panel was grayed out with a spinner.
Today, I re-purchased the same Sonaar theme and attempted to install it, assuming that I just needed to upgrade to a later theme version. The result was that the entire site had garbled fonts, layouts, etc. It was unusable.
Now I have purchased the latest moonlight theme and am still unable to use my site. Can you assist? I can create an admin login in a private message.
NOTE: I reverted to a working backup of the site, so the new theme is no longer installed. However, you can see the issue with Elementor.
We are hosting on GoDaddy. Over the past several months, Elementor was updated to 3.24. This created a conflict with the Elementor Sonaar Add-Ins plug-in. The result was that the Elementor panel was grayed out with a spinner.
Today, I re-purchased the same Sonaar theme and attempted to install it, assuming that I just needed to upgrade to a later theme version. The result was that the entire site had garbled fonts, layouts, etc. It was unusable.
Now I have purchased the latest moonlight theme and am still unable to use my site. Can you assist? I can create an admin login in a private message.
NOTE: I reverted to a working backup of the site, so the new theme is no longer installed. However, you can see the issue with Elementor.
Thank you.
Jeff.
Hi,
I cannot access the wordpress dashboard login screen. see screenshot https://drops.sonaar.io/i/9UYAdy
Thanks,
Max from the Sonaar.io Crew
Hi Max,
I reverted to a different backup and it's working again. Not sure what happened.
User/password as the same as below.
Thanks!
I still cannot login: https://drops.sonaar.io/i/fA67DO
Thanks,
Max from the Sonaar.io Crew
I apologize for the difficulty. Is it possible your result is cached?
Would you please try this link:
https://thepintsband.com/wp-admin
And then select "Log in with username and password". This works for me in a private window.
I have update the theme to the latest version as well as its required plugin update. Everything seems ok.
Make sure to clear your browser cache.
Thanks,
Max from the Sonaar.io Crew
Thank you! I appreciate that you made those updates in the site.
Everything looks good and we can close this ticket.