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  Public Ticket #3769982
Download button barely visible on mobile
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Comments

  • Keith started the conversation

    The download icon or button is barely visible on mobile. It's crowded out by my CTA "Support the Podcast". Previously, you had this hidden in the three dots but only the CTA is showing there, not the download option. You never had the download option on the sticky player itself on mobile though, there is room for just the download arrow icon by truncating the title if it's too long. There's no need to add the CTA as well as I have it already in various location on my website.

    This only appears to be an issue on mobile. I cannot remove the CTA for some reason but even then, I'm not certain that would fix the issue if I could. See the two examples provided: 1) is the actual sticky player on mobile with everything crowded together and the other is the 3-dot menu only showing the CTA but no download option. 

    It appears to be a pop-up when I preview it on customization in my theme on table but not on mobile for some reason (even though I have the pop-up activated in settings). 

    Anyway, the most important thing is the download option clearly visible not the CTA (though it's fine on desktop and tablet). 

    Attached files:  Screenshot_20241123-092909.png
      Screenshot_20241123-092844.png

  •  669
    Alexandre replied

    Hi Keith,

    I don’t understand. The Call to Action button shouldn’t be visible on mobile.  
    Could you provide me with access to the wp-admin so I can investigate the issue?

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Keith replied privately
  •  669
    Alexandre replied

    Hi,
    The solution was to clear the NitroPack cache.
    Now the sticky player works as it should on mobile.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    Actually, the download link doesn't show up on mobile — only the CTA.

  •  669
    Alexandre replied

    Hi Keith,
    You have to click here to see call to action button

    4027337151.png

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    I'm well aware of that however, you need to check at least the first five entries on mobile. My phone is taking blank screenshots at the moment so I took these on another phone. Nothings fixed even after clearing my browser cache. I went into incognito mode and issue persists. I checked it on another phone and the issue remains. 

    Just, check it one more time. Otherwise, it may be my theme, which has an issue at the moment and I'm waiting on an update but considering everything else is working fine, probably not but who knows. 

    Attached files:  20241127_114040.jpg
      20241127_114238.jpg

  •  669
    Alexandre replied

    I cleared the NitroPack cache and then deactivated it.  
    Please try again. Don’t forget to clear your browser cache.  
    It should work now.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Keith replied

    The Download link still does not appear in the 3-dot menu. Only the CTA. I checked multiple episodes and they're all the same.

  • Keith replied

    See the screenshot 

    Attached files:  Screenshot_20241128-081137.png

  •  669
    Alexandre replied

    Hi Keith, 
    It is fixed

    Thanks,


    Alexandre from the Sonaar.io Crew