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  Public Ticket #3791351
WP Error
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Comments

  • Johnny started the conversation

    I can log on to the dashboard, but can not display episodes closertovenus.com

    There has been a critical error on this website.

    I deactivated the plugins, and noticed when I reactivated Elementor Sonaar Addons I see the error message. FYI I have the 2.4 version of this plugin but am unable to update to 2.5

  •  1,114
    Max replied

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    Hi Max

    user  Maxime

    PW    #dNazf9YI5&Et2GKuc)7%U7D

    email [email protected]


    you will notice the episode player display is not there, and on Mobile, the "what do listeners think about it "is showing


  •  671
    Alexandre replied

    Hi Johnny,

    Elementor Sonaar Addons 2.5 is required starting from Elementor 3.26.  
    To install Elementor Sonaar Addons 2.5, you need to update the Sonaar Theme to version 4.27.3.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Johnny replied

    I do not see how to update the plugin or the theme, please be more specific

  • Johnny replied

    Please see the attachment- where is the button to update the theme?

    Attached files:  Sonaar Theme.png

  •  1,114
    Max replied

    If you don't see the update button, you need to update your theme manually.

    See how to update the theme manually in the manual section in this documentation:

     

     

    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    Please read this article about how to update your theme.

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    "Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."Nevermind, I uploaded the right file...