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  Public Ticket #3794875
Elementor not working
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  • Keith started the conversation

    Hi Max and Alex,

    Today, I updated to Elementor and Elementor Pro, I lost the ability to edit my pages (they all use Elementor). My pages open, but edit icons are greyed out and a circling arrow persists. 

    Troubleshooting points to insufficient memory of wordpress, now at 512M. I'd like to increase it, but don't have "cPanel" available to do so. Can you show me how to access my cPanel, and, if that is not allowed as your customer - increase that value for me?

    Elementor - 3.26.3By Elementor.com
    Elementor Pro - 3.26.2By Elementor.com
    Elementor Sonaar Addons - 2.4.0


    Thanks,

    Keith

  •  672
    Alexandre replied

    Hi 
    Elementor Sonaar Addons - 2.5 is required with elementor 3.26.x
    To update Elementor for sonaar addons to 2.5 you need first to update Sonaar to 4.27.3
    https://sonaar.io/docs/how-do-i-update-my-theme/

    When it is done please go to wp-admin>appearance>install plugins to update elementor for sonaar addons

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Keith replied privately
  •  672
    Alexandre replied

    Hi Keith, 
    The child theme does not need to be updated.  
    The message you received is likely related to the hosting service, as the theme license is still active.

    Thanks,


    Alexandre from the Sonaar.io Crew