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  Public Ticket #3797184
Website not loading properly
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  • Jeff Utecht started the conversation
    1 week ago on January 9, 2025 at 2:57am

    After updating the Sonaar add-on plugin to 2.5 the site isn't loading property and is loading very slowly. When I go to edit a page with Elementor the page looks correct and loads correctly in edit mode. But when I save it it does not load correctly and it's loading really slowly as well. 

  •  1,114
    Max replied
    1 week ago on January 9, 2025 at 1:02pm

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,

    Max from the Sonaar.io Crew

  •   Jeff Utecht replied privately
  •  672
    Alexandre replied
    1 week ago on January 10, 2025 at 9:11pm

    Hi Jeff, 
    4737831105.png


    It is fixed.
    I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue.

    Thanks,

    Alexandre from the Sonaar.io Crew