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  Public Ticket #3812917
Installing Demo Content for Theme
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  • Jermaine started the conversation
    February 3, 2025 at 6:33am

    I am having some trouble installing demo content for sonaar theme "Beats". Every time I try to install it gets stuck at the "files export" step but never goes any further. Have waited hours and still nothing. I have contacted my hosting provider to increase, "post max file size", "upload file size limit" and other corresponding values. I am not sure what's going wrong.

    Attached files:  Screenshot 2025-02-03 at 1.32.00 AM.png

  •  678
    Alexandre replied
    February 3, 2025 at 9:19pm

    Hi,
    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,

    Alexandre from the Sonaar.io Crew