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  Public Ticket #3814233
Logo not persistent
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Comments

  • Keith started the conversation
    February 4, 2025 at 8:41pm

    My logo is no longer visible on page headers - it only appears on my landing page. Seems correct in Site Identity settings,etc. Must be missing something..? Please help.

  •  678
    Alexandre replied
    February 4, 2025 at 9:05pm

    Hi Keith, 
    It seems visible to me.

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Keith replied
    February 5, 2025 at 12:31am

    Hi Alexandre,

    There was a username of sonaar Music  in the Users section already (with and address of [email protected]), so I have selected “send password reset”.  When I tried to delete the account with the intention to follow your directions, I received a note that all settings would be erased and balked. If I did not make the right choice, please let me know!

    --> You’re seeing my logo outside of my landing page?? I am definitely not. 

    Thanks,
    Keith

  •  678
    Alexandre replied
    February 5, 2025 at 3:47pm

    Hi,
    Can you grant me an administrator role?

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Keith replied
    February 5, 2025 at 6:28pm

    Done.  (Sorry I missed that part....)

  •  678
    Alexandre replied
    February 6, 2025 at 10:10pm

    Hi,

    I see that you have created a header in Elementor's theme builder.  

    For the Ajax navigation to work, you need to use a Sonaar header option.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Keith replied
    3 weeks ago on February 8, 2025 at 4:19pm

    I have deleted all instances of any "Theme Builders" in Elementor. Where else should I look?

  •  678
    Alexandre replied
    3 weeks ago on February 10, 2025 at 5:10pm

    Hi Keith, 
    You have to select the theme page template in the elementor site settings:
    8707253017.png

    Thanks,

    Alexandre from the Sonaar.io Crew