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  Public Ticket #4487336
It needs to be refresh for audio player to start playing
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  • Lisha Cao started the conversation
    3 weeks ago on September 5, 2025 at 3:20pm

    I click the play button and It changed to pause button but there is no sound, lyrics, and caption display. However, if I refresh the page, there are sound, lyrics, and caption displayed.

    How to fix this?

  •  691
    Alexandre replied
    3 weeks ago on September 5, 2025 at 4:27pm

    Hi,

    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,

    Alexandre from the Sonaar.io Crew