I can't find some songs. They're there without Lazy Load, but not if I enable Lazy Load.
I understand I need to Rebuild Index, but that gives me an error!
Here's a song that's missing with Lazy Load — как в кино
We analyzed the indexing issue with the MP3 Player, and everything indicates that the plugin itself is functioning correctly. The error is most likely coming from the server: the AJAX indexing request is being blocked before it reaches WordPress.
The server returns a 403 Forbidden response, which means that a firewall, a security rule (e.g., ModSecurity, Imunify360), or a hosting configuration is preventing the request from executing. When this happens, WordPress receives no data and automatically returns “-1”.
Suggested actions to check with your hosting provider:
Verify whether a security rule or firewall is blocking POST requests to /wp-admin/admin-ajax.php.
Temporarily disable ModSecurity or whitelist this specific URL.
Review the server logs (nginx / ModSecurity) to identify which rule is blocking the indexing request.
If the hosting provider needs an example, the AJAX action being blocked is: action = index_alb_tracklist_for_lazyload
If you would like us to investigate further on our end, please send us FTP access so we can review the configuration directly and confirm the source of the issue.
Thank you, and we look forward to resolving this for you quickly.
Hello Roman, I’m sorry for the delay, but we were busy. Unfortunately, I can’t help you because the plugin is not up to date and your license is not active. I can’t guarantee that updating will fix the issue, but there is a good chance it will. To update the plugin, you need to have an active license.
Hello
I use Woo Products to sort songs. The built-in search works fine.
But when I enable Lazy Load, the product search doesn't work. How can I fix this?
First, go to wp-admin > MP3 Player > Tools and click on “Rebuild Index” to update the track indexing.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Roman
Is it this “search” (https://drops.sonaar.io/i/cqIbVB) that is causing the issue? Because I enabled lazy loading and it works well when I test it.
Thanks,
Alexandre from the Sonaar.io Crew
Attached files: Снимок экрана 2025-12-03 в 4.34.23 PM.png
Снимок экрана 2025-12-03 в 5.21.54 PM.png
Hello Roman,
We analyzed the indexing issue with the MP3 Player, and everything indicates that the plugin itself is functioning correctly. The error is most likely coming from the server: the AJAX indexing request is being blocked before it reaches WordPress.
The server returns a 403 Forbidden response, which means that a firewall, a security rule (e.g., ModSecurity, Imunify360), or a hosting configuration is preventing the request from executing. When this happens, WordPress receives no data and automatically returns “-1”.
Suggested actions to check with your hosting provider:Verify whether a security rule or firewall is blocking POST requests to /wp-admin/admin-ajax.php.
Temporarily disable ModSecurity or whitelist this specific URL.
Review the server logs (nginx / ModSecurity) to identify which rule is blocking the indexing request.
If the hosting provider needs an example, the AJAX action being blocked is:
action = index_alb_tracklist_for_lazyload
If you would like us to investigate further on our end, please send us FTP access so we can review the configuration directly and confirm the source of the issue.
Thank you, and we look forward to resolving this for you quickly.
Thanks,
Alexandre from the Sonaar.io Crew
Hello
Is there a solution to my problem?
Hi Roman,
I’m sorry, but I need a bit more time to investigate. I hope to get back to you very soon.
Thanks,
Alexandre from the Sonaar.io Crew
Hello Roman,
I’m sorry for the delay, but we were busy.
Unfortunately, I can’t help you because the plugin is not up to date and your license is not active. I can’t guarantee that updating will fix the issue, but there is a good chance it will. To update the plugin, you need to have an active license.
Thanks,
Alexandre from the Sonaar.io Crew