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  Public Ticket #4521354
Can't download theme zip but have active key
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  • Jay started the conversation

    Hi,

    I have a key but can't access the themes to build my site in time. I was just purchased a new subscription and my license went to my old account instead of my new one. Every time I try to download, I get "Forbidden: You don't have permission to access this resource." message. Please help!

  •  693
    Alexandre replied

    Hi,
    We are sorry for the inconvenience this may have caused you. We have fixed the issue. The theme is now downloadable.

    Thanks,


    Alexandre from the Sonaar.io Crew