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  Public Ticket #4557121
CTA icons disappear
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Comments

  • GRIGORIOS S LAGIOS started the conversation
    April 8, 2026 at 5:25pm

    When I have the player in carousel, when I press the CTA button and scroll the carousel the CTA icons disappear.

    Attached files:  Screenshot 2026-04-08 202236.png

  •  708
    Alexandre replied
    April 9, 2026 at 5:39pm

    Hello,
    Could you share the URL of the page with me? The carousel does not appear to be on the homepage.

    Thanks,

    Alex from the Sonaar.io Crew

  •  708
    Alexandre replied
    April 10, 2026 at 4:59pm

    Hi,
    Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.

    To create an access:

    1. Log in to your WordPress website using your existing administrator account.
    2. Navigate to the "Users" section and click "Add New."
    3. Fill in the user details, including a unique username, email address ([email protected]), and a strong password.
    4. Assign the administrator role from the dropdown menu
    5. Click "Add New User" to create the administrator account.
    6. Submit the username and password you have created, in this ticket.

     

     

    Thanks,

    Alex from the Sonaar.io Crew

  • GRIGORIOS S LAGIOS replied
    April 13, 2026 at 12:05am

    Hi Alexandre,
    Thank you for your response and for being willing to help.
    I managed to resolve the issue on my own by investigating the browser console. It appears that after clicking a CTA, the element was getting stuck at opacity: 0 due to a script conflict.
    I fixed it by adding the following Custom CSS to my site:

    .song-store-list-container.srp_cta_ready {
        opacity: 1 !important;
        visibility: visible !important;
    }

    Everything seems to be working correctly now, so you can close this ticket. I hope this information is helpful for your future updates in case other users face the same issue.
    Best regards,