Let me help you. On my side, your subscription is marked as active and expire next year. See screenshot: https://d.pr/i/6ze7K1
When you say that your subscription is not working, where exactly it doesn't work. Do you have any error message? If you can kindly provide me a screenshot, I will be able to guide you in the right direction.
Please note that we don't offer support by phone. However, we do have a live chat open from 9ham to 6pm from Monday to Friday (UTC-5) available at https://sonaar.io/
when I go to download one of the themes it wants to charge me for the theme I thought I had access to all the themes or maybe I'm signing into the wrong dashboard... here's a screen shot of whats going on... are there instructions on how I am to download and/or get files from here... also the plugin wp bakery doesn't update, it says I have to purchase a separate subscription for it to update...
For the Theme's demos: You can import any theme's demo by going to wp-admin > tools > demo content install. Please read this article to get started with our Sonaar theme: https://sonaar.ticksy.com/article/12562/
For the plugin updates: Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically updated and you don't have access to the plugin's author helpdesk. Every time a new version of the plugin is released, we (the theme author), need to carefully test the plugin and fix issues if any problem arises. Then, we release a theme update that will include the new version of the plugin. It's the way it works with every other themes that include these plugins.
Plugin activation & Licence keys: Sometimes, a plugin may ask for a Licence Key to "activate" it. Well, you don't need a licence key to activate or use the plugin! Licence Key is needed only to enable the automatic updates, access to premium support and some extra add-ons provided by the plugin's author.
If you are interested into automatic updates and premium support, we recommend that you buy a personal licence of the plugin on codecanyon.net
my subscription is not working, why I paid for the hole year... I have until April 2019 to renew... what's going on and why can't I call someone.
Please contact me at 917.847.6286
Hi Warren,
Let me help you. On my side, your subscription is marked as active and expire next year. See screenshot: https://d.pr/i/6ze7K1
When you say that your subscription is not working, where exactly it doesn't work. Do you have any error message? If you can kindly provide me a screenshot, I will be able to guide you in the right direction.
Please note that we don't offer support by phone. However, we do have a live chat open from 9ham to 6pm from Monday to Friday (UTC-5) available at https://sonaar.io/
Thanks
Thanks,
Max from the Sonaar.io Crew
when I go to download one of the themes it wants to charge me for the theme I thought I had access to all the themes or maybe I'm signing into the wrong dashboard... here's a screen shot of whats going on... are there instructions on how I am to download and/or get files from here... also the plugin wp bakery doesn't update, it says I have to purchase a separate subscription for it to update...
Hi Warren,
For the Theme's demos:
You can import any theme's demo by going to wp-admin > tools > demo content install. Please read this article to get started with our Sonaar theme: https://sonaar.ticksy.com/article/12562/
For the plugin updates:
Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically updated and you don't have access to the plugin's author helpdesk. Every time a new version of the plugin is released, we (the theme author), need to carefully test the plugin and fix issues if any problem arises. Then, we release a theme update that will include the new version of the plugin. It's the way it works with every other themes that include these plugins.
Plugin activation & Licence keys:
Sometimes, a plugin may ask for a Licence Key to "activate" it. Well, you don't need a licence key to activate or use the plugin! Licence Key is needed only to enable the automatic updates, access to premium support and some extra add-ons provided by the plugin's author. If you are interested into automatic updates and premium support, we recommend that you buy a personal licence of the plugin on codecanyon.net
More info:
WPBackery Page Builder: https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/
Revolution Slider / Essential Grid: https://www.themepunch.com/faq/update-plugin-packaged-theme/
Hope this helps
Thanks,
Max from the Sonaar.io Crew