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Public Tickets

Eric Rodriguez License ExpiredClosed MP3 Audio Player Plugin   Updated June 15, 2022 at 9:14am   2 Most recent comment from Max:Hello Eric,An expired license does not restrict you to upload new audio content to your site. However, if you want me to check and fix your issue, please renew your license so you can benefit from ou ... Angela mp3 playerClosed MP3 Audio Player Plugin   Updated June 14, 2022 at 6:37am   4 Most recent comment from Max:Give me page url where I can reproduce the issue Fack It Worldwide StoresClosed MP3 Audio Player Plugin   Updated June 13, 2022 at 9:02pm   6 Most recent comment from Alexandre Dubois:You are welcome maestro2805 Problems after after update to 3.6Closed MP3 Audio Player Plugin   Updated June 10, 2022 at 6:37pm   7 Most recent comment from Alexandre Dubois:you are welcome Barbara Ann Fatal ErrorClosed MP3 Audio Player Plugin   Updated June 7, 2022 at 8:24am   6 Most recent comment from Max:Awesome! Happy we could help you out Barbara! Btw. If you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word. It's my little ... Ümit Space between tracksClosed MP3 Audio Player Plugin   Updated June 6, 2022 at 2:25pm   4 Most recent comment from Alexandre Dubois:Hi, Please use this custom css:.iron-audioplayer[data-playertemplate="skin_boxed_tracklist"] .sr-playlist-item{margin-bottom: 0px;}If this is not enough you can also reduce padding-bottom..iron-audiop ... Brekke Olsen Difference between packagesClosed MP3 Audio Player Plugin   Updated June 3, 2022 at 6:13pm   8 Most recent comment from Max:I have proceed with the refund Matt Bandcamp integrationClosed MP3 Audio Player Plugin   Updated June 3, 2022 at 11:12am   2 Most recent comment from Max:HiUnfortunately, Bandcamp does not allow their tracks to be streaming with non-native bandcamp players. Here is a list of streaming servers we have tested so far. Mikkel Linding Juhl Stickey player is not at the bottomClosed MP3 Audio Player Plugin   Updated June 2, 2022 at 8:57pm   6 Most recent comment from Mikkel Linding Juhl:Well I still need some things done but I'll let you know if it still is a problem at that time  Roman problems after updateClosed MP3 Audio Player Plugin   Updated June 1, 2022 at 8:54pm   11 Most recent comment from Alexandre Dubois:I roman, It is fixed Shaya Removing Waveform TypeClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 8:57pm   4 Most recent comment from Alexandre Dubois:Hi Shaya, Be awared the sticky player is designed to have a progressbar. It could look a bit weird without it. But here a custom css to remove the progress bar. #sonaar-player .player div.wavesurfe ... Konstantinos Cheilakos Google Analytics events not showingClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 6:43pm   2 Most recent comment from Max:Hi,Please read this article to check if Analytics is setup correctly: https://www.monsterinsights.com/how-to-check-if-google-analytics-is-working/ Jordan Exclusive Licences with WooCommerceClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 4:40pm   2 Most recent comment from Max:Hello Jordan,Unfortunately, the product variations in WooCommerce cannot be deleted automatically regarding which other product variations users buy. You will have to delete them manually. Perhaps ... Robert Phillips-Legge Fatal error caused by MP3 playerClosed MP3 Audio Player Plugin   Updated May 31, 2022 at 4:19pm   15 Most recent comment from Robert Phillips-Legge:Thansk Maxbest retgardsROb Dee Music playerClosed MP3 Audio Player Plugin   Updated May 30, 2022 at 9:35pm   2 Most recent comment from Max:Hi, I'm the CEO of the company and also head of support. I understand you don't want to share or provide administrator access but it's the easiest way to fix your issue because it allo ...