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Public Tickets

Dane Can't Display Player or PlaylistClosed MP3 Audio Player Plugin   Updated October 27, 2022 at 8:33pm   5 Most recent comment from Dane:Excellent!  Thanks for your help, Max! Josiah Player ControlsClosed MP3 Audio Player Plugin   Updated October 27, 2022 at 1:42pm   2 Most recent comment from Max:Hi,unfortunately,  personal customization on the player to match the brand or suits your personal needs is a bit beyond the scope of support.I recommend you hire a WordPress developer to help you in ... Jose Maria Garcia How to import manually new podcast episodes or episodes with changed information via RSS without altering the information of existing episodes that have not changedClosed MP3 Audio Player Plugin   Updated October 26, 2022 at 12:29pm   4 Most recent comment from Max:We dont know. Its gonna be a major update. we are at the final stage but there is always something to polish. We hope it will be next week but it can be a bit more. Alex Stereochoc Auto playClosed MP3 Audio Player Plugin   Updated October 25, 2022 at 5:15pm   10 Most recent comment from Alex Stereochoc:Thanks for your response. I'll check that. The ticket can be close, all is ok for me mel Sticky Player - how to make changesClosed MP3 Audio Player Plugin   Updated October 25, 2022 at 3:28am   11 Most recent comment from mel:Thank you Max, I'll give this a whirl.Mel Jose Maria Garcia Change the background color and fonts of the description from ElementorClosed MP3 Audio Player Plugin   Updated October 24, 2022 at 3:03pm   6 Most recent comment from Max:Hi, the text color comes from your body text set in your theme. add this custom CSS to inherit the color from the title: .srp_note p { color: inherit; } Jose Maria Garcia Do not loop episodes list (When episodes list ends, do not loop to first episode automatically) in ElementorClosed MP3 Audio Player Plugin   Updated October 24, 2022 at 2:57pm   2 Most recent comment from Alexandre Dubois:Hi Jose Marcia, The "Do not loop episodes list" option from the episode post setting is only applied on the single episode post frontend. If you want to use this option on a specific player, you have ... Arturo POP UP segments, field and itemsClosed MP3 Audio Player Plugin   Updated October 24, 2022 at 2:16pm   7 Most recent comment from Alexandre Dubois:I m glad you have found a way to do it. David general question for WPClosed MP3 Audio Player Plugin   Updated October 24, 2022 at 12:59pm   2 Most recent comment from Max:Hi,can you elaborate what you mean by 'automaticlly when the user is viewing a specific section' ? You mean when people scroll down a specific section, it automatically start the player ? No ... Jose Maria Garcia Episodes with the same name from different podcast shows are not importedClosed MP3 Audio Player Plugin   Updated October 23, 2022 at 11:42am   4 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Jose Maria Garcia Open link to episode page in new window/tabClosed MP3 Audio Player Plugin   Updated October 23, 2022 at 11:41am   2 Most recent comment from Max:Hi, Unfortunately we don't have this feature im afraid. Sorry Dirk The license featureClosed MP3 Audio Player Plugin   Updated October 20, 2022 at 6:23pm   10 Most recent comment from Max:Open an account on cloudways and ask cloudways to migrate the site to your new server. I think they have a service for that Ron player not playingClosed MP3 Audio Player Plugin   Updated October 17, 2022 at 7:32pm   3 Most recent comment from Ron:Thanks Max.  That took care of the problem. JEAN AUGUSTIN The BeatStars PlayerClosed MP3 Audio Player Plugin   Updated October 17, 2022 at 1:30pm   2 Most recent comment from Max:Hi,if you want to change the look and feel of the BeatStars player, this is done directly on the Beatstars website in your account. Finley Jones Sticky PlayerClosed MP3 Audio Player Plugin   Updated October 16, 2022 at 4:02pm   3 Most recent comment from Finley Jones:ah yes, I believe that has fixed the issue. I have removed the plugin causing the issues. I'm not sure why this has just only started to happen now though. The site has been working fine for mont ...