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Public Tickets

BuddhaeV Search TicketsClosed Get Started with the Theme   Updated October 25, 2021 at 3:53pm   3 Most recent comment from BuddhaeV:Thanks for your help. I missed the small magnifier icon on the top right :-) Rene How to access downloads of other themes?Closed Get Started with the Theme   Updated September 30, 2021 at 5:56pm   3 Most recent comment from Rene:Ahh.. so it works the other way around. Thank you! :-)All the best. Alex Lykesas Woocommerse IssueClosed Get Started with the Theme   Updated September 7, 2021 at 2:25pm   6 Most recent comment from Max:Unfortunatelty, making a page load in Ajax is pretty tricky in WordPress because of all the third party plugins that use their own loading technic. So at some points, even if a AJAX plugin would exist ... Tony Mitchell I have no access to the theme I purchased.Closed Get Started with the Theme   Updated September 6, 2021 at 3:11pm   2 Most recent comment from Max:Hi,As shown in the first video tutorial, what you are telling me is that you cannot download the theme in your sonaar.io account > My Account > Downloads? what error message do you have? Shawna Leady Activation KeyClosed Get Started with the Theme   Updated September 6, 2021 at 3:09pm   2 Most recent comment from Max:Hi,you can manage your activated sites by login at https://sonaar.io/login then go to My Account > Licenses > Manage Sites. see screenshot https://d.pr/i/j01l29 Mattia Montesanti Activating theme licenseClosed Get Started with the Theme   Updated August 31, 2021 at 11:58am   18 Most recent comment from Mattia Montesanti:Thanks, you solved my problems!Best regards, Mattia. Xavier Satorra Mobile MenuClosed Get Started with the Theme   Updated August 15, 2021 at 3:01pm   2 Most recent comment from Max:Hi,There is a design for the desktop menu, and another design for the mobile menu. You can have much more control over your header this way. To learn more on headers, menu, mobile menu editing with E ... Eric Rosenblum Request failed. Error code: 524Closed Get Started with the Theme   Updated August 10, 2021 at 7:22pm   2 Most recent comment from Alexandre Dubois:Hello Eric,Everything look importedhttps://dso-guild.org/ Svetlana Menu white colorClosed Get Started with the Theme   Updated August 9, 2021 at 2:44pm   4 Most recent comment from Alexandre Dubois:Hi Svetlana, Please take a look in the homepage setting https://d.pr/i/mMoQ47 Aaron Vin Does the audio player work with Woocommerce continuously?Closed Get Started with the Theme   Updated July 26, 2021 at 4:54pm   2 Most recent comment from Alexandre Dubois:Hello Aaron, The Continuous Player requires the ajax navigation. The thing is woocommerce is not compatible with the ajax navigation.So it is normal the sticky stop when a woocommerce page load. Rijnmar Can't activate licenseClosed Get Started with the Theme   Updated July 14, 2021 at 9:31pm   2 Most recent comment from Max:Hi,It looks like a javascript issue, or firewall protection.Could you please provide me access to your wp-admin and I will gladly check the issue you have. Sergio Torres Vargas theme instalationClosed Get Started with the Theme   Updated June 23, 2021 at 2:43pm   2 Most recent comment from Alexandre Dubois:Hi Sergio, You will probably have the same issue with another theme. You have have to allow permission on the wp-content folder. it have to be "readable" and "writable". Are you running on OS or W ... Hodgi home social bar & subscribe btClosed Get Started with the Theme   Updated June 7, 2021 at 8:33pm   2 Most recent comment from Alexandre Dubois:Hi Hodgi, Please go to wp-admin>header & footerEdit "Header - Streamking" with the elementor editor.Click here to see the navigator panelSelect the last section and copy it (Ctrl-C or left mouse butt ... Avant Garde IMPORT DEMOClosed Get Started with the Theme   Updated June 7, 2021 at 2:29pm   2 Most recent comment from Alexandre Dubois:Hi,Please try to import the demo manually.Here is the file for the theme demo : https://d.pr/f/Zh45SM To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/upl ... Chris Compatability questionClosed Get Started with the Theme   Updated May 21, 2021 at 4:10pm   2 Most recent comment from Alexandre Dubois:Hi Chris, We never have tested those plugins (buddy press, peepso), but most the time, third part plugins work well on sonaar. I have seen many customers used simular plugins, but I cant tell which ...