Public Tickets
Robert
How to use Music Player on Product Page
MP3 Audio Player Plugin
Updated 9 hours ago
10
Most recent comment from Alexandre Dubois:This tracklist positioning should not be new behavior.To align the player to the left, select the player in the Elementor editor, click on the Advanced tab, and in the Layout section, choose “Inline ...
Roman
lazy load
MP3 Audio Player Plugin
Updated 6 days ago
10
Most recent comment from Alexandre Dubois:Hello Roman,I’m sorry for the delay, but we were busy.Unfortunately, I can’t help you because the plugin is not up to date and your license is not active. I can’t guarantee that updating will fi ...
Richard Chan
Audio player in Essential Grid, Sticky Player & "More Episode" Button
MP3 Audio Player Plugin
Updated 1 week ago
4
Most recent comment from Alexandre Dubois:That’s great. Thank you for letting us know. I wish you a nice weekend.
Dieter
playlist appears empty after updatingClosed
MP3 Audio Player Plugin
Updated 2 weeks ago
4
Most recent comment from Alexandre Dubois:Hi, That’s great news, thank you for taking the time to let us know.
Ray Brown
External Links ButtonsClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
2
Most recent comment from Ray Brown:Nevermind. I found it.
Allen
Issues with Mp3 player pro not showing all songsClosed
MP3 Audio Player Plugin
Updated November 19, 2025 at 3:22pm
4
Most recent comment from Alexandre Dubois:You're welcome! No problem at all.Keep me posted on what your hosting team says, and I’ll be happy to help further if needed.
Lisha Cao
Where do you store the license key of the pro versionClosed
MP3 Audio Player Plugin
Updated September 8, 2025 at 3:17pm
4
Most recent comment from Alexandre Dubois:Hi,The license is not accessible. It is not public. You don’t need to worry.
Lisha Cao
It needs to be refresh for audio player to start playingClosed
MP3 Audio Player Plugin
Updated September 5, 2025 at 4:27pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Can
How to show product nameClosed
MP3 Audio Player Plugin
Updated August 20, 2025 at 2:53pm
4
Most recent comment from Max:Hi,I totally understand your point. The reason we use the Media Library title instead of the WooCommerce product name is because it is much more flexible and scalable. Media Library uses the MP3 ID3 ...
Matheus Pereira dos Santos Silva
Integrating Sonaar PRO Collected Emails with Email Marketing PlatformClosed
MP3 Audio Player Plugin
Updated August 5, 2025 at 7:52pm
4
Most recent comment from Alexandre Dubois:Hi Arthur,I’m increasingly advising clients to ask ChatGPT for help with requests we can’t support, but what you’ve done looks amazing. Well done!
Christoph Schreiner
Purchase QuestionClosed
MP3 Audio Player Plugin
Updated July 31, 2025 at 6:42pm
26
Most recent comment from Alexandre Dubois:Please know that it’s not too late to install the Hello Elementor theme.I suggested installing Sonaar because you already had the license.
NJ
Key reactivationClosed
MP3 Audio Player Plugin
Updated July 31, 2025 at 2:21pm
2
Most recent comment from Alexandre Dubois:Hello,Please retry activating the license key on your new site again and let me know if it works.
matt
Not compatible with Flying ScriptsClosed
MP3 Audio Player Plugin
Updated July 11, 2025 at 2:01pm
10
Most recent comment from Alexandre Dubois:Hi,
We’re not planning to replace jQuery UI in the short term, as it’s still deeply integrated into several features of the player. But we’ll keep the idea in mind for future updates as we conti ...
David
Migrate from Seriously Simple Podcasting to SonaarClosed
MP3 Audio Player Plugin
Updated June 25, 2025 at 2:31pm
6
Most recent comment from Alexandre Dubois:Hello David,The audio_meta_field parameter is exclusive to the Pro version of the plugin.
George H
Playback TriggerClosed
MP3 Audio Player Plugin
Updated May 14, 2025 at 3:49pm
4
Most recent comment from Alexandre Dubois:Well done