Public Tickets
Gareth
Display Stream MetadaraClosed
MP3 Audio Player Plugin
Updated October 20, 2020 at 5:47pm
4
Most recent comment from Max:Unfortunately, this is not possible to connect to the stream API server directly and retreive their song infos.
Shawn Willms
SONAAR MP3 PLAYER SETTINGSClosed
MP3 Audio Player Plugin
Updated October 20, 2020 at 12:39am
3
Most recent comment from Max:Hi, I can't seem to be able to reproduce your issue. Could you please elaborate on how I can reproduce the issue on my end?
Ted Hildebrandt
My Main Menu disappeared?Closed
MP3 Audio Player Plugin
Updated October 17, 2020 at 7:23pm
4
Most recent comment from Max:You are welcome
Ted Hildebrandt
No playlist selected error Closed
MP3 Audio Player Plugin
Updated October 15, 2020 at 8:11pm
3
Most recent comment from Alexandre Dubois:Hi Ted, Each wordpres posts have a ID. The albums ID is the ID from the playlist post. When you edit a playlist, you can find the ID in the URL. But the shortcode generator should to that automa ...
Cosmin Mirza
Hide MP3 Download Link?Closed
MP3 Audio Player Plugin
Updated October 14, 2020 at 2:09pm
2
Most recent comment from Max:Hello Cosmin,Unfortuntely, that is not possible because the browser needs to know what is the source file in order to play it in the browser and thus, the source is available. Any media that is being ...
Ted Hildebrandt
Playlist won't play individual tracksClosed
MP3 Audio Player Plugin
Updated October 12, 2020 at 9:41pm
2
Most recent comment from Max:Hi,1) Umm, have you uploaded the file in Local MP3? see screenshot https://d.pr/i/5hK9HG if it does not work, please provide me access to your WP-Admin so I can check what is wrong2) Make sure that ...
Ted Hildebrandt
Help with Sonaar Mp3 Pro in Gutenberg WordPress -- getting audio loudness indicator visibleClosed
MP3 Audio Player Plugin
Updated October 12, 2020 at 8:57pm
8
Most recent comment from Max:Hi,1) You cant customize the playlist track layouts without doing some custom PHP/CSS and Javascript. unfortunately, that is beyond the scope of our support.2) However, I see that there is a huge gap ...
James Rosnack
Volume Control?Closed
MP3 Audio Player Plugin
Updated October 12, 2020 at 3:35pm
4
Most recent comment from Max:Correct. The volume control is only available with the sticky. We use to run some test and read a lot about UX/UI before making this decision and noticed that 99% of the users just use their volume c ...
Peu
Delay to start songClosed
MP3 Audio Player Plugin
Updated October 7, 2020 at 4:24pm
5
Most recent comment from Peu:Cool! Thanks
Garrett
Player statisticsClosed
MP3 Audio Player Plugin
Updated October 6, 2020 at 3:49pm
2
Most recent comment from Max:Hi Garrett,Could you please elaborate on how to reproduce the issue on my end so I can check what is wrong?Also, if you can share with me access to your wp-admin privately so I can check, that would ...
Kevin White
AccountClosed
MP3 Audio Player Plugin
Updated October 1, 2020 at 3:02pm
4
Most recent comment from Max:Alright, I have refunded the item Kevin !
If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ...
Laertis Giotis
Divi compatibleClosed
MP3 Audio Player Plugin
Updated September 30, 2020 at 2:07pm
2
Most recent comment from Max:Hi,if you use the mp3 player shortcodes it does not work? What kind of issue do you have with Divi?
Krish
product not activeClosed
MP3 Audio Player Plugin
Updated September 23, 2020 at 2:23pm
2
Most recent comment from Alexandre Dubois:Hi Krish, Maxime are chating with you on messenger right now.May I close this ticket?
Javier
Hide the next and previous buttons from playerClosed
MP3 Audio Player Plugin
Updated September 21, 2020 at 5:06pm
2
Most recent comment from Alexandre Dubois:Hi javier, You can hide them with this custom css code:div.iron-audioplayer .player .control .next, div.iron-audioplayer .player .control .previous{opacity: 0 !important;}
Vinci Falconi Diakov
some helpful questionClosed
MP3 Audio Player Plugin
Updated September 19, 2020 at 4:23pm
5
Most recent comment from Vinci Falconi Diakov:Yes! Thank for collaboration!I can add this link, that can be useful for someone else:https://www.samsung.com/us/support/troubleshooting/TSG01200668/#:~:text=If%20music%20apps%20on%20your,or%20app%20g ...