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Public Tickets

Ted Hildebrandt No playlist selected error Closed MP3 Audio Player Plugin   Updated October 15, 2020 at 8:11pm   3 Most recent comment from Alexandre Dubois:Hi Ted, Each wordpres posts have a ID. The albums ID is the ID from the playlist post. When you edit a playlist, you can find the ID in the URL. But the shortcode generator should to that  automa ... Cosmin Mirza Hide MP3 Download Link?Closed MP3 Audio Player Plugin   Updated October 14, 2020 at 2:09pm   2 Most recent comment from Max:Hello Cosmin,Unfortuntely, that is not possible because the browser needs to know what is the source file in order to play it in the browser and thus, the source is available. Any media that is being ... Ted Hildebrandt Playlist won't play individual tracksClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 9:41pm   2 Most recent comment from Max:Hi,1) Umm, have you uploaded the file in Local MP3? see screenshot https://d.pr/i/5hK9HG if it does not work, please provide me access to your WP-Admin so I can check what is wrong2) Make sure that ... Ted Hildebrandt Help with Sonaar Mp3 Pro in Gutenberg WordPress -- getting audio loudness indicator visibleClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 8:57pm   8 Most recent comment from Max:Hi,1) You cant customize the playlist track layouts without doing some custom PHP/CSS and Javascript. unfortunately, that is beyond the scope of our support.2) However, I see that there is a huge gap ... James Rosnack Volume Control?Closed MP3 Audio Player Plugin   Updated October 12, 2020 at 3:35pm   4 Most recent comment from Max:Correct. The volume control is only available with the sticky. We use to run some test and read a lot about UX/UI before making this decision and noticed that 99% of the users just use their volume c ... Peu Delay to start songClosed MP3 Audio Player Plugin   Updated October 7, 2020 at 4:24pm   5 Most recent comment from Peu:Cool! Thanks Garrett Player statisticsClosed MP3 Audio Player Plugin   Updated October 6, 2020 at 3:49pm   2 Most recent comment from Max:Hi Garrett,Could you please elaborate on how to reproduce the issue on my end so I can check what is wrong?Also, if you can share with me access to your wp-admin privately so I can check, that would ... Kevin White AccountClosed MP3 Audio Player Plugin   Updated October 1, 2020 at 3:02pm   4 Most recent comment from Max:Alright, I have refunded the item Kevin ! If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ... Laertis Giotis Divi compatibleClosed MP3 Audio Player Plugin   Updated September 30, 2020 at 2:07pm   2 Most recent comment from Max:Hi,if you use the mp3 player shortcodes it does not work? What kind of issue do you have with Divi? Krish product not activeClosed MP3 Audio Player Plugin   Updated September 23, 2020 at 2:23pm   2 Most recent comment from Alexandre Dubois:Hi Krish, Maxime are chating with you on messenger right now.May I close this ticket? Javier Hide the next and previous buttons from playerClosed MP3 Audio Player Plugin   Updated September 21, 2020 at 5:06pm   2 Most recent comment from Alexandre Dubois:Hi javier, You can hide them with this custom css code:div.iron-audioplayer .player .control .next, div.iron-audioplayer .player .control .previous{opacity: 0 !important;} Vinci Falconi Diakov some helpful questionClosed MP3 Audio Player Plugin   Updated September 19, 2020 at 4:23pm   5 Most recent comment from Vinci Falconi Diakov:Yes! Thank for collaboration!I can add this link, that can be useful for someone else:https://www.samsung.com/us/support/troubleshooting/TSG01200668/#:~:text=If%20music%20apps%20on%20your,or%20app%20g ... John Sticky Player track order when triggering with JavascriptClosed MP3 Audio Player Plugin   Updated September 17, 2020 at 1:39pm   4 Most recent comment from Max:Alright, if you need further assistance, let me know.have a great day TJ Ferranola Unable to create grid galleryClosed MP3 Audio Player Plugin   Updated September 16, 2020 at 4:10pm   2 Most recent comment from Max:Hi,you can create grid gallery using third party plugin such as Essential Grid. Please note that Essential Grid is provided for free if you use any of our WordPress themes Alexander Olsson Change time in mp3?Closed MP3 Audio Player Plugin   Updated September 11, 2020 at 2:00pm   2 Most recent comment from Alexandre Dubois:Hi Alexander, The wave disappears on mobile but you still can navigate through this bar https://d.pr/free/i/A2FcBKYou can change the progress bar color to make it more visible.