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Public Tickets

John Ray Pro options and shortcodesClosed MP3 Audio Player Plugin   Updated November 2, 2020 at 1:51pm   6 Most recent comment from Max:Hi John,The MP3 Player Pro version at $39 fully work with Elementor but does not includes the pre designed Elementor Templates. To achieve one of our demos you see on our website, you will have to d ... Chris Play button rendering this TypeScript error:Closed MP3 Audio Player Plugin   Updated October 31, 2020 at 12:02am   7 Most recent comment from Chris:You can delete this thread. I apologize, after speaking with the client it turns out that this is a totally separate plugin. Jeff Cook Mp3 audio player pluginClosed MP3 Audio Player Plugin   Updated October 30, 2020 at 6:16pm   2 Most recent comment from Max:Why do you open another ticket..you already asked this question in your previous ticket... Im gonna close this ticket so it will avoid duplication and confusion. sorry for thisduplicate: https://sona ... Ted Hildebrandt 66 tracks max (I need 150 tracks???)Closed MP3 Audio Player Plugin   Updated November 10, 2020 at 5:35pm   18 Most recent comment from Max:Hi guys, Here is the solution:Raise value of max_input_vars and max_input_time in your php.ini to 6000Some servers set max_input_vars to 1000 which is limiting the number of data you can save within ... Gareth Display Stream MetadaraClosed MP3 Audio Player Plugin   Updated October 20, 2020 at 5:47pm   4 Most recent comment from Max:Unfortunately, this is not possible to connect to the stream API server directly and retreive their song infos. Shawn Willms SONAAR MP3 PLAYER SETTINGSClosed MP3 Audio Player Plugin   Updated October 20, 2020 at 12:39am   3 Most recent comment from Max:Hi, I can't seem to be able to reproduce your issue. Could you please elaborate on how I can reproduce the issue on my end?  Ted Hildebrandt My Main Menu disappeared?Closed MP3 Audio Player Plugin   Updated October 17, 2020 at 7:23pm   4 Most recent comment from Max:You are welcome Ted Hildebrandt No playlist selected error Closed MP3 Audio Player Plugin   Updated October 15, 2020 at 8:11pm   3 Most recent comment from Alexandre Dubois:Hi Ted, Each wordpres posts have a ID. The albums ID is the ID from the playlist post. When you edit a playlist, you can find the ID in the URL. But the shortcode generator should to that  automa ... Cosmin Mirza Hide MP3 Download Link?Closed MP3 Audio Player Plugin   Updated October 14, 2020 at 2:09pm   2 Most recent comment from Max:Hello Cosmin,Unfortuntely, that is not possible because the browser needs to know what is the source file in order to play it in the browser and thus, the source is available. Any media that is being ... Ted Hildebrandt Playlist won't play individual tracksClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 9:41pm   2 Most recent comment from Max:Hi,1) Umm, have you uploaded the file in Local MP3? see screenshot https://d.pr/i/5hK9HG if it does not work, please provide me access to your WP-Admin so I can check what is wrong2) Make sure that ... Ted Hildebrandt Help with Sonaar Mp3 Pro in Gutenberg WordPress -- getting audio loudness indicator visibleClosed MP3 Audio Player Plugin   Updated October 12, 2020 at 8:57pm   8 Most recent comment from Max:Hi,1) You cant customize the playlist track layouts without doing some custom PHP/CSS and Javascript. unfortunately, that is beyond the scope of our support.2) However, I see that there is a huge gap ... James Rosnack Volume Control?Closed MP3 Audio Player Plugin   Updated October 12, 2020 at 3:35pm   4 Most recent comment from Max:Correct. The volume control is only available with the sticky. We use to run some test and read a lot about UX/UI before making this decision and noticed that 99% of the users just use their volume c ... Peu Delay to start songClosed MP3 Audio Player Plugin   Updated October 7, 2020 at 4:24pm   5 Most recent comment from Peu:Cool! Thanks Garrett Player statisticsClosed MP3 Audio Player Plugin   Updated October 6, 2020 at 3:49pm   2 Most recent comment from Max:Hi Garrett,Could you please elaborate on how to reproduce the issue on my end so I can check what is wrong?Also, if you can share with me access to your wp-admin privately so I can check, that would ... Kevin White AccountClosed MP3 Audio Player Plugin   Updated October 1, 2020 at 3:02pm   4 Most recent comment from Max:Alright, I have refunded the item Kevin ! If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ...