Public Tickets
James Rosnack
Volume Control?Closed
MP3 Audio Player Plugin
Updated October 12, 2020 at 3:35pm
4
Most recent comment from Max:Correct. The volume control is only available with the sticky. We use to run some test and read a lot about UX/UI before making this decision and noticed that 99% of the users just use their volume c ...
Peu
Delay to start songClosed
MP3 Audio Player Plugin
Updated October 7, 2020 at 4:24pm
5
Most recent comment from Peu:Cool! Thanks
Garrett
Player statisticsClosed
MP3 Audio Player Plugin
Updated October 6, 2020 at 3:49pm
2
Most recent comment from Max:Hi Garrett,Could you please elaborate on how to reproduce the issue on my end so I can check what is wrong?Also, if you can share with me access to your wp-admin privately so I can check, that would ...
Kevin White
AccountClosed
MP3 Audio Player Plugin
Updated October 1, 2020 at 3:02pm
4
Most recent comment from Max:Alright, I have refunded the item Kevin !
If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ...
Laertis Giotis
Divi compatibleClosed
MP3 Audio Player Plugin
Updated September 30, 2020 at 2:07pm
2
Most recent comment from Max:Hi,if you use the mp3 player shortcodes it does not work? What kind of issue do you have with Divi?
Krish
product not activeClosed
MP3 Audio Player Plugin
Updated September 23, 2020 at 2:23pm
2
Most recent comment from Alexandre Dubois:Hi Krish, Maxime are chating with you on messenger right now.May I close this ticket?
Javier
Hide the next and previous buttons from playerClosed
MP3 Audio Player Plugin
Updated September 21, 2020 at 5:06pm
2
Most recent comment from Alexandre Dubois:Hi javier, You can hide them with this custom css code:div.iron-audioplayer .player .control .next, div.iron-audioplayer .player .control .previous{opacity: 0 !important;}
Vinci Falconi Diakov
some helpful questionClosed
MP3 Audio Player Plugin
Updated September 19, 2020 at 4:23pm
5
Most recent comment from Vinci Falconi Diakov:Yes! Thank for collaboration!I can add this link, that can be useful for someone else:https://www.samsung.com/us/support/troubleshooting/TSG01200668/#:~:text=If%20music%20apps%20on%20your,or%20app%20g ...
John
Sticky Player track order when triggering with JavascriptClosed
MP3 Audio Player Plugin
Updated September 17, 2020 at 1:39pm
4
Most recent comment from Max:Alright, if you need further assistance, let me know.have a great day
TJ Ferranola
Unable to create grid galleryClosed
MP3 Audio Player Plugin
Updated September 16, 2020 at 4:10pm
2
Most recent comment from Max:Hi,you can create grid gallery using third party plugin such as Essential Grid. Please note that Essential Grid is provided for free if you use any of our WordPress themes
Alexander Olsson
Change time in mp3?Closed
MP3 Audio Player Plugin
Updated September 11, 2020 at 2:00pm
2
Most recent comment from Alexandre Dubois:Hi Alexander, The wave disappears on mobile but you still can navigate through this bar https://d.pr/free/i/A2FcBKYou can change the progress bar color to make it more visible.
Brian Campbell
ShoutCast stream with SonaarClosed
MP3 Audio Player Plugin
Updated September 2, 2020 at 9:49pm
10
Most recent comment from Brian Campbell:Will do..... Thanks again.
Tim
Music Grid Click and Play, Play stateClosed
MP3 Audio Player Plugin
Updated August 31, 2020 at 2:48pm
2
Most recent comment from Alexandre Dubois:Hi Tim, Yes this could be nice, but we didnt go that far with Essential Grid. We cant guide you on this demand.
Sandrine GERMAIN
Sticky playerClosed
MP3 Audio Player Plugin
Updated August 24, 2020 at 2:03pm
2
Most recent comment from Max:Hi,Thanks for reaching us,Where did you see that the music should play non stop while browsing website?Here are the features comparison between the free and Pro player: https://sonaar.io/free-mp3-mus ...
Francisco Soto
Music Player volume control doesn't works on SafariClosed
MP3 Audio Player Plugin
Updated August 21, 2020 at 2:07pm
2
Most recent comment from Max:Hi,After a lot of research/discussion with the community, we have discovered that Safari does not allow volume to be controlled via javascript anymore. We will probably remove the volume control for ...