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Public Tickets

Arslan An error occurred while updating Sonaar: Update package not available.Closed General Help on the Theme   Updated August 17, 2020 at 2:12pm   3 Most recent comment from Alexandre Dubois:Hi, So your theme is up to date?Do you still need our assistance? Dan Ahrendt Overriding Classic Menu JSClosed General Help on the Theme   Updated August 13, 2020 at 9:05pm   5 Most recent comment from Alexandre Dubois:Hello Dan, I understand your point. Seriously we really appreciate to help our customers to push our product to another level, but the thing with customization request is sometime they never end. We ... GertJan van Schuppen Submenu on top of websiteClosed General Help on the Theme   Updated August 13, 2020 at 5:14pm   4 Most recent comment from Alexandre Dubois:You can rebuilt the header as you want with elementor Pro. Dan Ahrendt Upgrading Bundled PluginsClosed General Help on the Theme   Updated August 12, 2020 at 3:16pm   2 Most recent comment from Alexandre Dubois:Hi there, Please read our aticle here: https://sonaar.ticksy.com/article/12393/I think this will answer to your question. Courtney Carroll Installing Demos ManuallyClosed General Help on the Theme   Updated August 11, 2020 at 8:35pm   4 Most recent comment from Alexandre Dubois:Thank you Amanda Davis Editing the headerClosed General Help on the Theme   Updated August 11, 2020 at 4:27pm   4 Most recent comment from Alexandre Dubois:You are welcome Cole Max upload sizeClosed General Help on the Theme   Updated August 10, 2020 at 3:19pm   2 Most recent comment from Alexandre Dubois:Hello Cole,You can increase the max upload size limit. Your webhost provider can do this for you. But you can also take a look on the article here https://www.wpbeginner.com/wp-tutorials/how-to-incr ... Ricardo Leon Disable Youtube PopupClosed General Help on the Theme   Updated August 7, 2020 at 9:53pm   3 Most recent comment from Ricardo Leon:you can close this issue i found a solutoin.  Ricardo Leon Center Video GridClosed General Help on the Theme   Updated August 7, 2020 at 8:29pm   2 Most recent comment from Ricardo Leon:hi yuo can close this ticket .. i figured it out.  Adnan Artists font size and weight on mobileClosed General Help on the Theme   Updated August 7, 2020 at 2:43pm   2 Most recent comment from Max:Try to add this it your custom CSS for controloing size on mobile:@media (max-width:1024px){ .eec .eg-sonaar-artists-element-12 {    font-size: 19px;    font-weight:400; }} Richard Kelsey Scrolling hangingClosed General Help on the Theme   Updated August 7, 2020 at 1:58pm   13 Most recent comment from Richard Kelsey:HI @Maxime, that did the trick, thank you! Have a great weekend! Ricardo Leon Video EffectsClosed General Help on the Theme   Updated August 7, 2020 at 12:10am   3 Most recent comment from Max:Excellent! Ricardo Leon Importing podcastClosed General Help on the Theme   Updated August 6, 2020 at 8:44pm   5 Most recent comment from Ricardo Leon:Thank you .. i found a plugin that will clean up once a month. thanks Ricardo Leon links in the playerClosed General Help on the Theme   Updated August 6, 2020 at 8:43pm   5 Most recent comment from Ricardo Leon:Ok thanks .. it would be nice to be able to set this buttons globally. you can close the ticket Christian Feature requestClosed General Help on the Theme   Updated August 6, 2020 at 2:11pm   2 Most recent comment from Max:Hi,thanks for your input. Its appreciated. If we receive more user request about this, we will add it to our roadmap for sure.Anyone else would be interested?