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Public Tickets

Courtney Carroll Installing Demos ManuallyClosed General Help on the Theme   Updated August 11, 2020 at 8:35pm   4 Most recent comment from Alexandre Dubois:Thank you Amanda Davis Editing the headerClosed General Help on the Theme   Updated August 11, 2020 at 4:27pm   4 Most recent comment from Alexandre Dubois:You are welcome Cole Max upload sizeClosed General Help on the Theme   Updated August 10, 2020 at 3:19pm   2 Most recent comment from Alexandre Dubois:Hello Cole,You can increase the max upload size limit. Your webhost provider can do this for you. But you can also take a look on the article here https://www.wpbeginner.com/wp-tutorials/how-to-incr ... Ricardo Leon Disable Youtube PopupClosed General Help on the Theme   Updated August 7, 2020 at 9:53pm   3 Most recent comment from Ricardo Leon:you can close this issue i found a solutoin.  Ricardo Leon Center Video GridClosed General Help on the Theme   Updated August 7, 2020 at 8:29pm   2 Most recent comment from Ricardo Leon:hi yuo can close this ticket .. i figured it out.  Adnan Artists font size and weight on mobileClosed General Help on the Theme   Updated August 7, 2020 at 2:43pm   2 Most recent comment from Max:Try to add this it your custom CSS for controloing size on mobile:@media (max-width:1024px){ .eec .eg-sonaar-artists-element-12 {    font-size: 19px;    font-weight:400; }} Richard Kelsey Scrolling hangingClosed General Help on the Theme   Updated August 7, 2020 at 1:58pm   13 Most recent comment from Richard Kelsey:HI @Maxime, that did the trick, thank you! Have a great weekend! Ricardo Leon Video EffectsClosed General Help on the Theme   Updated August 7, 2020 at 12:10am   3 Most recent comment from Max:Excellent! Ricardo Leon Importing podcastClosed General Help on the Theme   Updated August 6, 2020 at 8:44pm   5 Most recent comment from Ricardo Leon:Thank you .. i found a plugin that will clean up once a month. thanks Ricardo Leon links in the playerClosed General Help on the Theme   Updated August 6, 2020 at 8:43pm   5 Most recent comment from Ricardo Leon:Ok thanks .. it would be nice to be able to set this buttons globally. you can close the ticket Christian Feature requestClosed General Help on the Theme   Updated August 6, 2020 at 2:11pm   2 Most recent comment from Max:Hi,thanks for your input. Its appreciated. If we receive more user request about this, we will add it to our roadmap for sure.Anyone else would be interested? Miro Vaz Custom font MENUClosed General Help on the Theme   Updated August 5, 2020 at 9:03pm   2 Most recent comment from Max:The menu built with the theme is dissociated from Elementor Pro so it wont work.We have a lot of fonts (Google fonts ) available for the menu that you can change in WP-Admin > Theme Options > Menu ... Anne Torrie Billing - RenewalClosed General Help on the Theme   Updated August 5, 2020 at 5:26pm   2 Most recent comment from Max:Hi,Thanks for your purchase,You can cancel your subscription/renewal by going to your sonaar.io account > My Account > Subscription > Cancel.By canceling your subscription, your website will still w ... Jonk Haglund UpdatesClosed General Help on the Theme   Updated August 3, 2020 at 4:24pm   2 Most recent comment from Max:Hi,Thanks for your interest,We do release new themes from time to time.You can check all of themes here: https://sonaar.io/wordpress-themes/Also, you can subscribe to our Facebook page https://www.fac ... Jake Houlichan Site loading timesClosed General Help on the Theme   Updated August 2, 2020 at 4:13pm   2 Most recent comment from Max:Hi Jake,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/