Public Tickets
Johnny Burke
Site SpeedClosed
General Help on the Theme
Updated November 9, 2020 at 2:58pm
7
Most recent comment from Max:This is a duplicate of https://sonaar.ticksy.com/ticket/2594603/lets close this ticket and discuss about the B&W background on your other ticket. it will avoid duplication and confusion
Daniel von Borries
Problem with charging playlist critical web errorClosed
General Help on the Theme
Updated November 9, 2020 at 2:42pm
6
Most recent comment from Max:We all use YouTube video so they resize it automatically for you and they are streaming. so i recommend using youtube video.
Elizabeth Greene
Setting mp3 volume in sticky playerClosed
General Help on the Theme
Updated November 6, 2020 at 2:43pm
6
Most recent comment from Max:Hi, its currently not possible to have times after the playlist title automatically. A workaround would be that you manually add the times directly in the title fields of each of your tracks.
Tomas Ospitaletche
Change Font Size to make menue work responsiveClosed
General Help on the Theme
Updated November 2, 2020 at 7:02pm
2
Most recent comment from Max:Hi,you can change font size in WP-Admin > Theme Options > Menu Options > Mobile Typography
Johnny Burke
Elementor Renewal NoticeClosed
General Help on the Theme
Updated November 2, 2020 at 1:13pm
2
Most recent comment from Max:Hi,Elementor is a third party plugins provided by elementor.comWe dont included Pro version of Elementor with our themes. All our theme demos work are designed only with Free version of Elementor.If ...
Donna
Video Landing PageClosed
General Help on the Theme
Updated October 30, 2020 at 11:23pm
5
Most recent comment from Max:The video is a background video which automatically start. This is a restriction by the browser. You cannot auto-play a video with sound as this is considered annoying and browsers dont allow this.Yo ...
Jeff Cook
Music UploadsClosed
General Help on the Theme
Updated October 30, 2020 at 7:03pm
14
Most recent comment from Max:The statistic report is only available if you use our mp3 player pro. its not compatible with our theme.
Jeff Cook
ThemesClosed
General Help on the Theme
Updated October 30, 2020 at 5:18pm
8
Most recent comment from Max:Sure.You cannot use 2 different page builder on the same site.use only elementor.
Roger Spees
Absolute Path to mp3'sClosed
General Help on the Theme
Updated October 29, 2020 at 1:27pm
5
Most recent comment from Roger Spees:Hi, I tested it and it can not be done. It CAN be done to use Woocommerce and DOWNLOAD the file from an absolute path directly but you can not play the file from there. So case closed. Thanks for the ...
Rohit Sahai
Artist Page LayoutClosed
General Help on the Theme
Updated October 27, 2020 at 6:28pm
8
Most recent comment from Max:No worry,have a great day
Russ Belville
Creating a Podcast Shows ArchiveClosed
General Help on the Theme
Updated October 22, 2020 at 3:25pm
3
Most recent comment from Max:Hi,what you need to do basically is to create 1 category per podcast.and assign each of your episodes, the correct category.Then you can use the Podcast Show custom post type, to create show page that ...
Leanna Kirchoff
Events ListingsClosed
General Help on the Theme
Updated October 20, 2020 at 7:35pm
2
Most recent comment from Max:Hi,can you share the page URL where you see the All Events button so I can better assist you?
Christophe Valtin
Theme options changes are not immediateClosed
General Help on the Theme
Updated October 20, 2020 at 6:21pm
4
Most recent comment from Max:If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have.
Jordan
general helpClosed
General Help on the Theme
Updated October 20, 2020 at 6:04pm
6
Most recent comment from Max:Hi,Please check now. We have fixed the issue on your site and will apply that fix also in our next theme update.
Tako van Gaalen
edit playlist of webplayerClosed
General Help on the Theme
Updated October 20, 2020 at 3:38pm
2
Most recent comment from Max:Hi,the player will play a playlist.So edit the playlist in WP-Admin > Playlist.Please read this article to get started https://sonaar.ticksy.com/article/15282