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Public Tickets

Robert Elementor Upgrade leads to fatal error General Help on the Theme   Updated 23 hours ago   3 Most recent comment from Robert:Hi, Sorry for my late response. I tried the update again today and still get the critical error. Elementor is now version 3.34.4. Elementor Sonaar Addons is 2.5.2. With Elementor 3.24.7 it is still wo ... HerbertDrymnIY Get a $500,500.99 Gift That’s a Real Delight to GetClosed General Help on the Theme   Updated 2 weeks ago   1 Most recent comment from HerbertDrymnIY:A Thank You Gift Up to $500,500.99 Is Reserved in Your Name https://telegra.ph/Get-a-gift-worth-up-to-50050099---39046-01-21 Reference ID: t3ix8z9s1a1y5c0pb0bc4v5d2o5l8m6oi1vv5f9o0r2b0z3hk7 ... Giorgos Playlist doesn't respondClosed General Help on the Theme   Updated October 31, 2025 at 2:26pm   4 Most recent comment from Alexandre Dubois:Hello,You simply need to deactivate the MP3 Player plugin.Unfortunately, you’ll need to recreate the playlists.You’ll probably also need to rebuild the Track submenuAnd replace the player widgets ... Robert Cummings Menu has disappearedClosed General Help on the Theme   Updated September 24, 2025 at 2:38pm   2 Most recent comment from Alexandre Dubois:Hello Robert,Well done and thank you for sharing the source of the problem with us. Ted Essential Grid/ YouTubeClosed General Help on the Theme   Updated August 14, 2025 at 4:13pm   2 Most recent comment from Max:Hi, Please read this official documentation from Essential Grid: https://www.essential-grid.com/documentation/special-content-streams/   Johnny Burke MIGRATING PODCAST TO A NEW HOSTClosed General Help on the Theme   Updated August 4, 2025 at 3:50pm   4 Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ... Richard Hallman Mobile MenusClosed General Help on the Theme   Updated July 23, 2025 at 1:35pm   4 Most recent comment from Alexandre Dubois:Hi Richard,Indeed, it’s much better now. I’m glad you were able to restore the mobile menu successfully. Hector Xiques multilingual siteClosed General Help on the Theme   Updated July 15, 2025 at 8:02pm   6 Most recent comment from Alexandre Dubois:You are welcome nicxshaw cart button and shop pageClosed General Help on the Theme   Updated May 7, 2025 at 5:21pm   3 Most recent comment from Alexandre Dubois:Hi, Editing the Checkout Link & Page Location To change or check the checkout page: Go to WooCommerce > Settings > Advanced. There, you'll see the page assignments for: Cart Checkout My A ... Andreas Essential Grid SlowClosed General Help on the Theme   Updated April 9, 2025 at 3:13pm   5 Most recent comment from Alexandre Dubois:So you didn’t find a solution with OVH. That’s unfortunate. Maria Baldrich Edit modal product variations lightbox popupClosed General Help on the Theme   Updated March 3, 2025 at 2:38pm   4 Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist?  It seems that the tracklist should only offer individual track sales (product 3).  A b ... Julia Events converted into a Wordpress postClosed General Help on the Theme   Updated February 26, 2025 at 6:56pm   4 Most recent comment from Alexandre Dubois:You are welcome hugo dewasmes Essential GridClosed General Help on the Theme   Updated February 24, 2025 at 3:59pm   4 Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ... Namoz Muhammadkarim Essential Grid problem after update.Closed General Help on the Theme   Updated February 5, 2025 at 3:58pm   12 Most recent comment from Alexandre Dubois:You are welcome Keith Lay Elementor not workingClosed General Help on the Theme   Updated January 13, 2025 at 3:00pm   4 Most recent comment from Alexandre Dubois:Hi Keith, The child theme does not need to be updated.  The message you received is likely related to the hosting service, as the theme license is still active.