Public Tickets
Keith Lay
Elementor not workingClosed
General Help on the Theme
Updated 3 weeks ago
4
Most recent comment from Alexandre Dubois:Hi Keith, The child theme does not need to be updated. The message you received is likely related to the hosting service, as the theme license is still active.
Hendrik Möbus
Parallax GridClosed
General Help on the Theme
Updated 3 weeks ago
2
Most recent comment from Alexandre Dubois:Hi Hendrix, The parallax grid displays either Artist posts or Playlist posts. You need to choose one.The Artist posts are located at wp-admin > Artist,and the Playlist posts are located at wp-admin > ...
Johnny Burke
MalwareClosed
General Help on the Theme
Updated December 22, 2024 at 10:21pm
3
Most recent comment from Max:For the Malaware detected, please contact your server hosting.For the issue with the text editor, this issue is caused by the new Elementor 3.26 version. Please update your Sonaar Theme to version 4.2 ...
Giorgos
Plugin CrashedClosed
General Help on the Theme
Updated December 18, 2024 at 1:52pm
4
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Email advice, cron JobsClosed
General Help on the Theme
Updated December 11, 2024 at 6:52pm
2
Most recent comment from Max:Unfortunately we dont offer this service. I recommend you purchase your own hosting plan at cloudways for this
Abdul
I want to edit more episodes button colorClosed
General Help on the Theme
Updated November 14, 2024 at 4:48pm
2
Most recent comment from Alexandre Dubois:Hi, Please go to wp-admin>essential GridGo to the Grid Settings,Click on the GRID tab, And select the skin you want from this list
Keith Lay
SpeedClosed
General Help on the Theme
Updated November 13, 2024 at 5:45am
2
Most recent comment from Max:No we dont have persistent object cache I'm afraid.
Cash Perkins
how to change imageClosed
General Help on the Theme
Updated October 17, 2024 at 5:06pm
6
Most recent comment from Alexandre Dubois:You are welcome
Giorgos
Plugin CrashedClosed
General Help on the Theme
Updated October 9, 2024 at 8:41pm
9
Most recent comment from Max:Please check this with your hosting support. this does not look related to our theme or plugins.
Sterling Williams
My new client is having issues with reliable audio/sound player playbackClosed
General Help on the Theme
Updated September 24, 2024 at 6:56pm
18
Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ...
Johnny Burke
New HostClosed
General Help on the Theme
Updated August 23, 2024 at 1:52pm
2
Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them.
Richard Hallman
Standard videos pageClosed
General Help on the Theme
Updated August 8, 2024 at 6:02pm
4
Most recent comment from Alexandre Dubois:You are welcome
Frédéric
OffCanvas menu background colourClosed
General Help on the Theme
Updated August 1, 2024 at 3:00pm
4
Most recent comment from Alexandre Dubois:Ça fait plaisir.
Richard Hallman
Video landing pages and logo link URLClosed
General Help on the Theme
Updated July 23, 2024 at 2:09pm
3
Most recent comment from Alexandre Dubois:Thank Richard for sharing your solution.
Catherine Ellis
Social Media Share Buttons & Author BlockClosed
General Help on the Theme
Updated July 10, 2024 at 6:14pm
4
Most recent comment from Alexandre Dubois:You are welcome