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Public Tickets

Giorgos EventsClosed General Help on the Theme   Updated November 13, 2020 at 5:23pm   6 Most recent comment from Alexandre Dubois:You are welcome Giorgos Slider PlayerClosed General Help on the Theme   Updated November 13, 2020 at 5:23pm   6 Most recent comment from Alexandre Dubois:Ok, I didnt see callback actions was already set.It is fixed nowAnd here how to change the carousel number item visble https://d.pr/i/Xr8MSg Jeff Cook Youtube videosClosed General Help on the Theme   Updated November 12, 2020 at 6:23pm   2 Most recent comment from Max:You can embed any YouTube video as long as the video owner have not disabled video embed permission.  Jeff Cook Instagram GridClosed General Help on the Theme   Updated November 12, 2020 at 6:22pm   2 Most recent comment from Max:The instagram grid pulls automatically image from instagram. To change the username of the instagram grid, go to wp-admin > Ess. Grid > select the instagram grid and click settings > Source tab. More ... Jeff Cook WooCommerce/Mail ChimpClosed General Help on the Theme   Updated November 11, 2020 at 6:20pm   5 Most recent comment from Jeff Cook:No I'm not having any issues so far. Thanks! Dameion Updates for theme.Closed General Help on the Theme   Updated November 11, 2020 at 1:07pm   2 Most recent comment from Max:Hi, This product is a one-time fee (for lifetime) and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support if you want. ... Jeff Cook PlaylistClosed General Help on the Theme   Updated November 10, 2020 at 6:10pm   3 Most recent comment from Jeff Cook:Ok thanks Dan Ahrendt One Playlist Across SiteClosed General Help on the Theme   Updated November 10, 2020 at 5:56pm   15 Most recent comment from Fanny:Ok !Thanks for your quick replies. Jeff Cook CSS SelectorsClosed General Help on the Theme   Updated November 9, 2020 at 6:50pm   3 Most recent comment from Jeff Cook:I found the solution for that issue. Close the ticket Johnny Burke Site SpeedClosed General Help on the Theme   Updated November 9, 2020 at 2:58pm   7 Most recent comment from Max:This is a duplicate of https://sonaar.ticksy.com/ticket/2594603/lets close this ticket and discuss about the B&W background on your other ticket. it will avoid duplication and confusion Daniel von Borries Problem with charging playlist critical web errorClosed General Help on the Theme   Updated November 9, 2020 at 2:42pm   6 Most recent comment from Max:We all use YouTube video so they resize it automatically for you and they are streaming. so i recommend using youtube video. Elizabeth Greene Setting mp3 volume in sticky playerClosed General Help on the Theme   Updated November 6, 2020 at 2:43pm   6 Most recent comment from Max:Hi, its currently not possible to have times after the playlist title automatically. A workaround would be that you manually add the times directly in the title fields of each of your tracks. Tomas Ospitaletche Change Font Size to make menue work responsiveClosed General Help on the Theme   Updated November 2, 2020 at 7:02pm   2 Most recent comment from Max:Hi,you can change font size in WP-Admin >  Theme Options > Menu Options > Mobile Typography Johnny Burke Elementor Renewal NoticeClosed General Help on the Theme   Updated November 2, 2020 at 1:13pm   2 Most recent comment from Max:Hi,Elementor is a third party plugins provided by elementor.comWe dont included Pro version of Elementor with our themes. All our theme demos work are designed only with Free version of Elementor.If ... Donna Video Landing PageClosed General Help on the Theme   Updated October 30, 2020 at 11:23pm   5 Most recent comment from Max:The video is a background video which automatically start. This is a restriction by the browser. You cannot auto-play a video with sound as this is considered annoying and browsers dont allow this.Yo ...