Public Tickets
Brandon Dixon
Instagram and Youtube IntegrationClosed
Troubleshooting the Theme
Updated October 16, 2018 at 1:08pm
4
Most recent comment from Max:Please read this article: https://sonaar.ticksy.com/article/13832/
Peter
Slider image sizing issueClosed
Troubleshooting the Theme
Updated October 15, 2018 at 9:24pm
4
Most recent comment from Alexandre Dubois:Hi. You cant change the background image on each device. A image background will be always coped when the area doesnt have the same size ratio. It s impossible to display a whole rectanglar pict ...
Sterling Williams
I can't get the theme to install on my first Sonaar Client's WP installClosed
Troubleshooting the Theme
Updated October 15, 2018 at 2:32pm
9
Most recent comment from Max:Hi Sterling,
If you import the demo "manually" by following option 2: manual install, it will not write over your current content and pages. so make sure you DONT use the wp-admin > tools > demo con ...
Lukas
Demo Content not working properlyClosed
Troubleshooting the Theme
Updated October 11, 2018 at 2:06pm
8
Most recent comment from Max:Great Lukas !! awesome !
Sterling Williams
Is there a way to display single YouTube videos in a lightbox?Closed
Troubleshooting the Theme
Updated October 11, 2018 at 2:03pm
4
Most recent comment from Max:Hi Sterling, I understand that using Ess Grid might be complex sometimes..its usefull to show a grid of videos, but when it comes to shows only 1 or 2 videos, a third party plugin might be better.
George
Slider Revolution on MobileClosed
Troubleshooting the Theme
Updated October 8, 2018 at 4:29pm
4
Most recent comment from Max:Its not possible to move a background image from the same slider on different viewports (well, its possible to do it via custom css if you know how css works..) but there is not option for that in rev ...
Mike
headerClosed
Troubleshooting the Theme
Updated October 5, 2018 at 6:11pm
6
Most recent comment from Alexandre Dubois:Your site looks well optimized. Which webhost are you using?
riccardo
view on phone tabletClosed
Troubleshooting the Theme
Updated October 2, 2018 at 3:41pm
5
Most recent comment from Alexandre Dubois:On my device,I dont see your headYou should align the background to the top
Bryce
Audio player brokenClosed
Troubleshooting the Theme
Updated October 2, 2018 at 1:49pm
14
Most recent comment from Max:Hi,We are releasing a fix soon about long audio file. The problem with long audio file AND the soundwave graph is to make the Soundwave graph show up, we must load the audio first (to know the high/lo ...
Brandon Dixon
Ajax LoaderClosed
Troubleshooting the Theme
Updated October 1, 2018 at 7:08pm
9
Most recent comment from Alexandre Dubois:Hi, You should try a thrid part plugin as https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Nicolas Piron
Video not alignedClosed
Troubleshooting the Theme
Updated September 30, 2018 at 12:40pm
2
Most recent comment from Max:Hi,try to add this in wp-admin > sonaar settings > custom css: .wpb_video_widget .wpb_video_wrapper { padding-top: 0px!important;}
Vallis Weekes
EditingClosed
Troubleshooting the Theme
Updated September 26, 2018 at 6:32pm
4
Most recent comment from Max:Hi Vallis,please see screenshot: https://d.pr/i/4VKEEN
James Beaubeaux
Track name not displayingClosed
Troubleshooting the Theme
Updated September 16, 2018 at 6:37pm
5
Most recent comment from Max:Excellent
IngeB
Download music in the playerClosed
Troubleshooting the Theme
Updated September 14, 2018 at 2:31pm
7
Most recent comment from IngeB:No problem at all, it is good to admit we dont know everything. I really like the fact that you are honest about not being able to help out!I will work it out I guess.
Tyrell Vaughn
Header settings is bleeding over to next pageClosed
Troubleshooting the Theme
Updated September 10, 2018 at 4:01pm
16
Most recent comment from Alexandre Dubois:Great!!!Have a good day Tyrell