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Public Tickets

Dainius Music player + Essential GridClosed Troubleshooting the Theme   Updated December 18, 2018 at 11:33pm   6 Most recent comment from Max:Umm, I cannot reproduce the bug. see the screencast: https://d.pr/v/YttlJt Eric Page Load Errors happen SporaticallyClosed Troubleshooting the Theme   Updated December 18, 2018 at 2:37pm   8 Most recent comment from Max:thanks Dainius Music player with other javascript pluginsClosed Troubleshooting the Theme   Updated December 16, 2018 at 5:50pm   4 Most recent comment from Max:Yes it will stop when the user will click on the no-ajax link. stephen MP3 Music Player by SonaarClosed Troubleshooting the Theme   Updated December 11, 2018 at 6:56pm   14 Most recent comment from Max:Thanks Stephen,By the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to youSimple click this link, hit 5 stars and you're ... Soni There is a white space when a blog post is displayedClosed Troubleshooting the Theme   Updated December 10, 2018 at 4:01pm   3 Most recent comment from Soni:Hi Maxime,Thank you again for the solution.Kind regardsSoni Alesa Gawlik Album/Playlist - Sans AudioPlayerClosed Troubleshooting the Theme   Updated December 7, 2018 at 2:56pm   4 Most recent comment from Alexandre Dubois:Bonne journée.Merci de votre compréhension joseph upgraded the soaanr themeClosed Troubleshooting the Theme   Updated December 6, 2018 at 3:37pm   9 Most recent comment from Max:You are welcome ! Todd Updated theme and now see html on siteClosed Troubleshooting the Theme   Updated December 6, 2018 at 3:12pm   2 Most recent comment from Max:Hi Todd,WPBakery Page builder need an update as well so it has automatically deactivated. Please go to wp-admin > appearance > install plugins and update WPBakery from there. If it doesnt work, plea ... Eric Keeps asking to activate licenseClosed Troubleshooting the Theme   Updated December 4, 2018 at 4:09pm   8 Most recent comment from Max:The demo importer tool doesnt show up because your server does not support connection to other web server. it has to have curl enabled and allow connection to other web servers to download the theme d ... James Beaubeaux Sonar audio player displayClosed Troubleshooting the Theme   Updated November 27, 2018 at 4:44pm   9 Most recent comment from Alexandre Dubois:Hi,The code I gave work fine, but only 20px have been removed. It is the best I can do. Sorry but but this kind of customisation is a bit beyond the scope of our supporté StringHead Main Menu/Header image appearanceClosed Troubleshooting the Theme   Updated November 24, 2018 at 10:37pm   2 Most recent comment from StringHead:All right, I already figured it out. Can't believe that was so simple...Page -> Page Settings -> Hide Page Title.Topic Closed. Thank you :) Alesa Gawlik Menu problems after update to 2.3Closed Troubleshooting the Theme   Updated November 21, 2018 at 2:46pm   3 Most recent comment from Alesa Gawlik:Oh, thanks, so silly of me! All better, thanks! Bryce Logo ResizingClosed Troubleshooting the Theme   Updated November 20, 2018 at 4:50pm   4 Most recent comment from Alexandre Dubois:Hi, please go to wp-admin>theme options>logo options>logo heightAnd replace "45" by "45px"This options was hidden but I have fixed this bug. You can know use it. VicAugust Shop on Moonlight ThemeClosed Troubleshooting the Theme   Updated November 20, 2018 at 1:57am   2 Most recent comment from Max:Hi there,Please install WooCommerce plugin by going to wp-admin > plugins > add new and search for WooCommerce.Then you can add your product in wp-admin > products.More info about woocommerce here: h ... Luis Ramos Random adjustments (possible plugin conflicts)Closed Troubleshooting the Theme   Updated November 20, 2018 at 12:44am   16 Most recent comment from Max:the fix is permanent. I have already added the fix to our theme so you will get it also in the next updates.