Public Tickets
Eric
Page Load Errors happen SporaticallyClosed
Troubleshooting the Theme
Updated December 18, 2018 at 2:37pm
8
Most recent comment from Max:thanks
Dainius
Music player with other javascript pluginsClosed
Troubleshooting the Theme
Updated December 16, 2018 at 5:50pm
4
Most recent comment from Max:Yes it will stop when the user will click on the no-ajax link.
stephen
MP3 Music Player by SonaarClosed
Troubleshooting the Theme
Updated December 11, 2018 at 6:56pm
14
Most recent comment from Max:Thanks Stephen,By the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to youSimple click this link, hit 5 stars and you're ...
Soni
There is a white space when a blog post is displayedClosed
Troubleshooting the Theme
Updated December 10, 2018 at 4:01pm
3
Most recent comment from Soni:Hi Maxime,Thank you again for the solution.Kind regardsSoni
Alesa Gawlik
Album/Playlist - Sans AudioPlayerClosed
Troubleshooting the Theme
Updated December 7, 2018 at 2:56pm
4
Most recent comment from Alexandre Dubois:Bonne journée.Merci de votre compréhension
joseph
upgraded the soaanr themeClosed
Troubleshooting the Theme
Updated December 6, 2018 at 3:37pm
9
Most recent comment from Max:You are welcome !
Todd
Updated theme and now see html on siteClosed
Troubleshooting the Theme
Updated December 6, 2018 at 3:12pm
2
Most recent comment from Max:Hi Todd,WPBakery Page builder need an update as well so it has automatically deactivated. Please go to wp-admin > appearance > install plugins and update WPBakery from there.
If it doesnt work, plea ...
Eric
Keeps asking to activate licenseClosed
Troubleshooting the Theme
Updated December 4, 2018 at 4:09pm
8
Most recent comment from Max:The demo importer tool doesnt show up because your server does not support connection to other web server. it has to have curl enabled and allow connection to other web servers to download the theme d ...
James Beaubeaux
Sonar audio player displayClosed
Troubleshooting the Theme
Updated November 27, 2018 at 4:44pm
9
Most recent comment from Alexandre Dubois:Hi,The code I gave work fine, but only 20px have been removed. It is the best I can do. Sorry but but this kind of customisation is a bit beyond the scope of our supporté
StringHead
Main Menu/Header image appearanceClosed
Troubleshooting the Theme
Updated November 24, 2018 at 10:37pm
2
Most recent comment from StringHead:All right, I already figured it out. Can't believe that was so simple...Page -> Page Settings -> Hide Page Title.Topic Closed. Thank you :)
Alesa Gawlik
Menu problems after update to 2.3Closed
Troubleshooting the Theme
Updated November 21, 2018 at 2:46pm
3
Most recent comment from Alesa Gawlik:Oh, thanks, so silly of me! All better, thanks!
Bryce
Logo ResizingClosed
Troubleshooting the Theme
Updated November 20, 2018 at 4:50pm
4
Most recent comment from Alexandre Dubois:Hi, please go to wp-admin>theme options>logo options>logo heightAnd replace "45" by "45px"This options was hidden but I have fixed this bug. You can know use it.
VicAugust
Shop on Moonlight ThemeClosed
Troubleshooting the Theme
Updated November 20, 2018 at 1:57am
2
Most recent comment from Max:Hi there,Please install WooCommerce plugin by going to wp-admin > plugins > add new and search for WooCommerce.Then you can add your product in wp-admin > products.More info about woocommerce here: h ...
Luis Ramos
Random adjustments (possible plugin conflicts)Closed
Troubleshooting the Theme
Updated November 20, 2018 at 12:44am
16
Most recent comment from Max:the fix is permanent. I have already added the fix to our theme so you will get it also in the next updates.
Luis Ramos
Can't find a text to translateClosed
Troubleshooting the Theme
Updated November 13, 2018 at 10:26pm
6
Most recent comment from Alexandre Dubois:Hello Luis, I cant do it myself,You have to go by ftp tp /wp-content/languages/loco/themes/and replace files: sonaar_es-ES.po and sonaar_es-ES.po by files attached on this post. Please backup your ...