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Public Tickets

Fabiano Ferreira How to change Theme LogoClosed Troubleshooting the Theme   Updated 20 hours ago   9 Most recent comment from Alexandre Dubois:You are welcome Fabiano Ferreira Update a section Troubleshooting the Theme   Updated 2 days ago   2 Most recent comment from Alexandre Dubois:Hi, This section is built with Slider Revolution. Go to wp-admin>Slider RevolutionAnd edit the slider Banner01 Stefan Szo Light/dark logo and menu options for POSTSClosed Troubleshooting the Theme   Updated 2 weeks ago   4 Most recent comment from Alexandre Dubois:Hi,On my end, I can see the logo option when I edit a post on your site https://wordpress-1342908-4941371.cloudwaysapps.com/wp-admin/post.php?post=19020&action=edit Elaine Lucia MOBILE MENU Top Item won't link, ONLY sub-item linksClosed Troubleshooting the Theme   Updated October 10, 2024 at 8:12pm   3 Most recent comment from Elaine Lucia:PERFECT, thank  you so much!This ticket is resolved... Maik Hannich PHP 8.3Closed Troubleshooting the Theme   Updated September 26, 2024 at 7:09pm   2 Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ... Maik Hannich X IconClosed Troubleshooting the Theme   Updated September 26, 2024 at 1:44pm   10 Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar? Jeff Kanel Updating Theme FailedClosed Troubleshooting the Theme   Updated September 16, 2024 at 2:56pm   8 Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket. Tobias Hübner extend it to the full template layout width without using JSClosed Troubleshooting the Theme   Updated August 14, 2024 at 6:04pm   4 Most recent comment from Alexandre Dubois:Hello Tobias,Why? Is this solution not working? There may be other ways to achieve the same result. Elementor is a widely used tool. You can find plenty of advice on forums, Facebook groups, or Reddit ... Tobias Hübner Instagram Feed and Sonaar ThemeClosed Troubleshooting the Theme   Updated August 8, 2024 at 4:33pm   4 Most recent comment from Alexandre Dubois:You are welcome Esther Molenwijk Playheader changing colour after Elementor updateClosed Troubleshooting the Theme   Updated August 8, 2024 at 3:39pm   6 Most recent comment from Alexandre Dubois:Please clear  again cache and try again. Please let me know how it goes Tobias Hübner The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed Troubleshooting the Theme   Updated August 8, 2024 at 11:49am   2 Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that! Lorant Najbauer Unable to add artist to eventClosed Troubleshooting the Theme   Updated July 16, 2024 at 7:44pm   4 Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your existin ... Brendan renewal not workingClosed Troubleshooting the Theme   Updated May 20, 2024 at 8:17pm   3 Most recent comment from Brendan:hi max, i reinstalled latest sonaar theme and then it worked - thank you for responding Jelle Simons Problems installing demo themeClosed Troubleshooting the Theme   Updated May 9, 2024 at 8:56pm   2 Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.  Step 1 – To raise the time a script is allowed to run, g ... Alex Elementor Sonaar Addons IssuesClosed Troubleshooting the Theme   Updated April 18, 2024 at 1:09pm   17 Most recent comment from Alexandre Dubois:Good news.You are welcome.