Public Tickets
Lorant Najbauer
Unable to add artist to eventClosed
Troubleshooting the Theme
Updated March 31, 2025 at 1:57pm
10
Most recent comment from Alexandre Dubois:Hello, Unfortunately, I regret to inform you that your site is still infected with malware. I am unable to investigate under these conditions as I am constantly being redirected to other sites.
Dana Gunn
Edit Playlist PageClosed
Troubleshooting the Theme
Updated March 28, 2025 at 2:05pm
2
Most recent comment from Alexandre Dubois:Hi Dana,Go to wp-admin>theme options>custom CSS/JSAnd add this code in the custom css field.links-block .back-btn{display: none;}And dont forget to clear cache.
Don T
Elementor Pro and SonaarClosed
Troubleshooting the Theme
Updated March 24, 2025 at 2:02pm
2
Most recent comment from Alexandre Dubois:Hello, Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ...
nicxshaw
Responsive menu home buttonClosed
Troubleshooting the Theme
Updated March 20, 2025 at 8:23pm
2
Most recent comment from nicxshaw:Solved, thank you.
nicxshaw
cURL errorClosed
Troubleshooting the Theme
Updated March 20, 2025 at 3:44pm
2
Most recent comment from Max:Hi,
Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.
Maik Hannich
Theme Template EventsClosed
Troubleshooting the Theme
Updated February 18, 2025 at 3:03pm
2
Most recent comment from Alexandre Dubois:Hi Maik,
The single event template comes from the theme.
To modify it, you can either:
1. Edit the single-event.php file in the child theme.
2. Use a plugin like Elementor Pro, which allows you ...
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:44pm
6
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Logo not persistentClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:10pm
8
Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings:
Jermaine Mcgilberry
Installing Demo Content for ThemeClosed
Troubleshooting the Theme
Updated February 3, 2025 at 9:19pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Keith Lay
Essential GridClosed
Troubleshooting the Theme
Updated January 23, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated January 16, 2025 at 5:19pm
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated January 14, 2025 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section
Jeff Utecht
Website not loading properlyClosed
Troubleshooting the Theme
Updated January 10, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:Hi Jeff,
It is fixed. I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue.
Leigh Warren
Essential Grid won't display instagramClosed
Troubleshooting the Theme
Updated January 6, 2025 at 6:32pm
4
Most recent comment from Alexandre Dubois:Hello Leigh,
I hope an update will be released soon. We're keeping an eye on it every day.
Johnny Burke
space below footerClosed
Troubleshooting the Theme
Updated January 1, 2025 at 8:08pm
2
Most recent comment from Max:You probably have widgets set in your Footer Area when you go to WP-Admin > Appearance > Widgets. Remove the widget in the Footer Area.