Public Tickets
Maik Hannich
Essential Grid
Troubleshooting the Theme
Updated 6 days ago
4
Most recent comment from Alexandre Dubois:Hi, Since a change in Instagram's API, the Instagram grid in Essential Grid is no longer working. The Essential Grid team has been informed of the situation. As soon as they release a plugin upd ...
Fabiano Ferreira
How to change Theme LogoClosed
Troubleshooting the Theme
Updated November 22, 2024 at 2:02pm
9
Most recent comment from Alexandre Dubois:You are welcome
Fabiano Ferreira
Update a sectionClosed
Troubleshooting the Theme
Updated November 21, 2024 at 3:59pm
2
Most recent comment from Alexandre Dubois:Hi, This section is built with Slider Revolution. Go to wp-admin>Slider RevolutionAnd edit the slider Banner01
Stefan Szo
Light/dark logo and menu options for POSTSClosed
Troubleshooting the Theme
Updated November 6, 2024 at 2:32pm
4
Most recent comment from Alexandre Dubois:Hi,On my end, I can see the logo option when I edit a post on your site https://wordpress-1342908-4941371.cloudwaysapps.com/wp-admin/post.php?post=19020&action=edit
Elaine Lucia
MOBILE MENU Top Item won't link, ONLY sub-item linksClosed
Troubleshooting the Theme
Updated October 10, 2024 at 8:12pm
3
Most recent comment from Elaine Lucia:PERFECT, thank you so much!This ticket is resolved...
Maik Hannich
PHP 8.3Closed
Troubleshooting the Theme
Updated September 26, 2024 at 7:09pm
2
Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ...
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated September 26, 2024 at 1:44pm
10
Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar?
Jeff Kanel
Updating Theme FailedClosed
Troubleshooting the Theme
Updated September 16, 2024 at 2:56pm
8
Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket.
Tobias Hübner
extend it to the full template layout width without using JSClosed
Troubleshooting the Theme
Updated August 14, 2024 at 6:04pm
4
Most recent comment from Alexandre Dubois:Hello Tobias,Why? Is this solution not working? There may be other ways to achieve the same result. Elementor is a widely used tool. You can find plenty of advice on forums, Facebook groups, or Reddit ...
Tobias Hübner
Instagram Feed and Sonaar ThemeClosed
Troubleshooting the Theme
Updated August 8, 2024 at 4:33pm
4
Most recent comment from Alexandre Dubois:You are welcome
Esther Molenwijk
Playheader changing colour after Elementor updateClosed
Troubleshooting the Theme
Updated August 8, 2024 at 3:39pm
6
Most recent comment from Alexandre Dubois:Please clear again cache and try again. Please let me know how it goes
Tobias Hübner
The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed
Troubleshooting the Theme
Updated August 8, 2024 at 11:49am
2
Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that!
Lorant Najbauer
Unable to add artist to eventClosed
Troubleshooting the Theme
Updated July 16, 2024 at 7:44pm
4
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
Brendan
renewal not workingClosed
Troubleshooting the Theme
Updated May 20, 2024 at 8:17pm
3
Most recent comment from Brendan:hi max, i reinstalled latest sonaar theme and then it worked - thank you for responding
Jelle Simons
Problems installing demo themeClosed
Troubleshooting the Theme
Updated May 9, 2024 at 8:56pm
2
Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.
Step 1 – To raise the time a script is allowed to run, g ...