Public Tickets
Giorgos
Edit Text Editor
Troubleshooting the Theme
Updated 3 days ago
10
Most recent comment from Alexandre Dubois:Edit the homepage and clear the “Header Main Item Text Color” option.https://drops.sonaar.io/i/Gm08Wr
The column element containing the video is hidden on mobile and tablet. See the screenshot.ht ...
Giorgos
Revolution Slider & Plugin crashClosed
Troubleshooting the Theme
Updated October 9, 2025 at 12:59pm
9
Most recent comment from Alexandre Dubois:Hi, The hyperlinks are supposed to inherit Color 1 set in wp-admin > Theme Options > Look and Feel.If you want the hyperlinks to have a different color than Color 1, you need to use custom CSS.Go to ...
Ryan Koch
i have a license key but no longer a subscriptionClosed
Troubleshooting the Theme
Updated August 7, 2025 at 1:55pm
2
Most recent comment from Alexandre Dubois:Hi Ryan,Yes, that’s normal.You need an active license to download the theme and import the demo content.
Lorant Najbauer
Unable to add artist to eventClosed
Troubleshooting the Theme
Updated March 31, 2025 at 1:57pm
10
Most recent comment from Alexandre Dubois:Hello, Unfortunately, I regret to inform you that your site is still infected with malware. I am unable to investigate under these conditions as I am constantly being redirected to other sites.
Dana Gunn
Edit Playlist PageClosed
Troubleshooting the Theme
Updated March 28, 2025 at 2:05pm
2
Most recent comment from Alexandre Dubois:Hi Dana,Go to wp-admin>theme options>custom CSS/JSAnd add this code in the custom css field.links-block .back-btn{display: none;}And dont forget to clear cache.
Don T
Elementor Pro and SonaarClosed
Troubleshooting the Theme
Updated March 24, 2025 at 2:02pm
2
Most recent comment from Alexandre Dubois:Hello, Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ...
nicxshaw
Responsive menu home buttonClosed
Troubleshooting the Theme
Updated March 20, 2025 at 8:23pm
2
Most recent comment from nicxshaw:Solved, thank you.
nicxshaw
cURL errorClosed
Troubleshooting the Theme
Updated March 20, 2025 at 3:44pm
2
Most recent comment from Max:Hi,
Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.
Maik Hannich
Theme Template EventsClosed
Troubleshooting the Theme
Updated February 18, 2025 at 3:03pm
2
Most recent comment from Alexandre Dubois:Hi Maik,
The single event template comes from the theme.
To modify it, you can either:
1. Edit the single-event.php file in the child theme.
2. Use a plugin like Elementor Pro, which allows you ...
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:44pm
6
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Logo not persistentClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:10pm
8
Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings:
Jermaine Mcgilberry
Installing Demo Content for ThemeClosed
Troubleshooting the Theme
Updated February 3, 2025 at 9:19pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Keith Lay
Essential GridClosed
Troubleshooting the Theme
Updated January 23, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated January 16, 2025 at 5:19pm
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated January 14, 2025 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section