Public Tickets
Mike
headerClosed
Troubleshooting the Theme
Updated October 5, 2018 at 6:11pm
6
Most recent comment from Alexandre Dubois:Your site looks well optimized. Which webhost are you using?
riccardo
view on phone tabletClosed
Troubleshooting the Theme
Updated October 2, 2018 at 3:41pm
5
Most recent comment from Alexandre Dubois:On my device,I dont see your headYou should align the background to the top
Bryce
Audio player brokenClosed
Troubleshooting the Theme
Updated October 2, 2018 at 1:49pm
14
Most recent comment from Max:Hi,We are releasing a fix soon about long audio file. The problem with long audio file AND the soundwave graph is to make the Soundwave graph show up, we must load the audio first (to know the high/lo ...
Brandon Dixon
Ajax LoaderClosed
Troubleshooting the Theme
Updated October 1, 2018 at 7:08pm
9
Most recent comment from Alexandre Dubois:Hi, You should try a thrid part plugin as https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Nicolas Piron
Video not alignedClosed
Troubleshooting the Theme
Updated September 30, 2018 at 12:40pm
2
Most recent comment from Max:Hi,try to add this in wp-admin > sonaar settings > custom css: .wpb_video_widget .wpb_video_wrapper { padding-top: 0px!important;}
Vallis Weekes
EditingClosed
Troubleshooting the Theme
Updated September 26, 2018 at 6:32pm
4
Most recent comment from Max:Hi Vallis,please see screenshot: https://d.pr/i/4VKEEN
James Beaubeaux
Track name not displayingClosed
Troubleshooting the Theme
Updated September 16, 2018 at 6:37pm
5
Most recent comment from Max:Excellent
IngeB
Download music in the playerClosed
Troubleshooting the Theme
Updated September 14, 2018 at 2:31pm
7
Most recent comment from IngeB:No problem at all, it is good to admit we dont know everything. I really like the fact that you are honest about not being able to help out!I will work it out I guess.
Tyrell Vaughn
Header settings is bleeding over to next pageClosed
Troubleshooting the Theme
Updated September 10, 2018 at 4:01pm
16
Most recent comment from Alexandre Dubois:Great!!!Have a good day Tyrell
Sterling Williams
Is there a way to import a demo but have my content (MP3s and Videos) not get deleted?Closed
Troubleshooting the Theme
Updated September 10, 2018 at 2:14pm
2
Most recent comment from Max:Hi Sterling,We have created the one-click install to help people to get started the fastest as we could when using a new themes' demo. Its why we swap everything by the theme's demo to avoid confusion ...
Tyrell Vaughn
Logo on mobile header will not load/openClosed
Troubleshooting the Theme
Updated September 7, 2018 at 12:22pm
5
Most recent comment from Max:Hi,See screenshot; https://d.pr/i/CmmpJCThis option was not selected. its fixed now.I have also noticed that your admin and website are very very slow compared to other people. you might want to chec ...
Mike Brown
pic galleryClosed
Troubleshooting the Theme
Updated September 5, 2018 at 10:27pm
1
Most recent comment from Mike Brown:I have an image gallery on one of my web pages. It is set to grid mode and when I click on it an view it on desktop or tablet, it is responsive and changes to the size of the viewing screen size but ...
Jamare Harris
Request failed. Error code: 500Closed
Troubleshooting the Theme
Updated August 20, 2018 at 10:16pm
7
Most recent comment from Jamare Harris:Thank you for the help
Patrick
News Featured ImagesClosed
Troubleshooting the Theme
Updated August 10, 2018 at 7:08pm
2
Most recent comment from Alexandre Dubois:Hi there, I can take a look but exportation is beyond the scope of our support. May I have a login credential and the url.
Soni
Appearance of the websiteClosed
Troubleshooting the Theme
Updated July 19, 2018 at 6:40pm
6
Most recent comment from Alexandre Dubois:You are welcome