Public Tickets
Tyrell Vaughn
Header settings is bleeding over to next pageClosed
Troubleshooting the Theme
Updated September 10, 2018 at 4:01pm
16
Most recent comment from Alexandre Dubois:Great!!!Have a good day Tyrell
Sterling Williams
Is there a way to import a demo but have my content (MP3s and Videos) not get deleted?Closed
Troubleshooting the Theme
Updated September 10, 2018 at 2:14pm
2
Most recent comment from Max:Hi Sterling,We have created the one-click install to help people to get started the fastest as we could when using a new themes' demo. Its why we swap everything by the theme's demo to avoid confusion ...
Tyrell Vaughn
Logo on mobile header will not load/openClosed
Troubleshooting the Theme
Updated September 7, 2018 at 12:22pm
5
Most recent comment from Max:Hi,See screenshot; https://d.pr/i/CmmpJCThis option was not selected. its fixed now.I have also noticed that your admin and website are very very slow compared to other people. you might want to chec ...
Mike Brown
pic galleryClosed
Troubleshooting the Theme
Updated September 5, 2018 at 10:27pm
1
Most recent comment from Mike Brown:I have an image gallery on one of my web pages. It is set to grid mode and when I click on it an view it on desktop or tablet, it is responsive and changes to the size of the viewing screen size but ...
Jamare Harris
Request failed. Error code: 500Closed
Troubleshooting the Theme
Updated August 20, 2018 at 10:16pm
7
Most recent comment from Jamare Harris:Thank you for the help
Patrick
News Featured ImagesClosed
Troubleshooting the Theme
Updated August 10, 2018 at 7:08pm
2
Most recent comment from Alexandre Dubois:Hi there, I can take a look but exportation is beyond the scope of our support. May I have a login credential and the url.
Soni
Appearance of the websiteClosed
Troubleshooting the Theme
Updated July 19, 2018 at 6:40pm
6
Most recent comment from Alexandre Dubois:You are welcome
Pasquale
caption to the photos in our galleriesClosed
Troubleshooting the Theme
Updated July 10, 2018 at 1:51pm
10
Most recent comment from Pasquale:Thank you. Please feel free to close this issue.
Pasquale
button that appears on hover over the CDsClosed
Troubleshooting the Theme
Updated July 10, 2018 at 1:43pm
13
Most recent comment from Pasquale:Thank you. Please feel free to close this issue.
Boh Dower
music player autoplayingClosed
Troubleshooting the Theme
Updated July 6, 2018 at 2:19pm
2
Most recent comment from Max:Hi there,Sorry for the delay.Unfortunately, this option is not currently available. Google Chrome has changed its policy regarding the autoplay feature and we have to redevelop some features about the ...
Eric Little
New items appearing twiceClosed
Troubleshooting the Theme
Updated June 4, 2018 at 12:45pm
2
Most recent comment from Max:Hello Eric,Make sure to assign your site a footer by going to wp-admin > Sonaar Settings > Footer Options.If no footer shows up in the dropdown, please create a footer first (it can be an empy foote ...
George
Footer ButtonsClosed
Troubleshooting the Theme
Updated May 24, 2018 at 3:36pm
6
Most recent comment from Alexandre Dubois:Hi George, Icons here are from PNG image file. https://d.pr/free/i/4FwybCIt is not possible to change their colors on hover. But you can replace the png layer by a new layer with a icon objectYou w ...
George
Email Signup FormClosed
Troubleshooting the Theme
Updated May 23, 2018 at 3:15pm
10
Most recent comment from Alexandre Dubois:Hi George,I have added the "no-ajax" class to the button. https://d.pr/free/i/eongFz
Chad hinson
Prodigy Update ErrorsClosed
Troubleshooting the Theme
Updated May 22, 2018 at 6:16pm
2
Most recent comment from Alexandre Dubois:Hi there, Sorry for the wait. We dont work during the weekend and yesterday was a holyday here in Canada.I dont see the issue. Maybe it was only about the cache browser. If you still have the issue, ...
Juan Manuel Corredor
Menu for Mobile Version not WorkingClosed
Troubleshooting the Theme
Updated May 17, 2018 at 9:02pm
6
Most recent comment from Alexandre Dubois:You are welcome.