Public Tickets
Peter
Music Player pluginClosed
General Help on the Theme
Updated July 8, 2019 at 4:04pm
2
Most recent comment from Max:Hi,you can put any mp3 file for each of track + 1 link to another file for each of your download. So upload your file in your wp media library and use its link.see screenshot: https://d.pr/i/qz9ESZ
Oren Cohen
Trouble with music playerClosed
Troubleshooting the Theme
Updated July 8, 2019 at 1:06pm
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Richard Kelsey
Invalid ArgumentClosed
General Help on the Theme
Updated July 8, 2019 at 1:05pm
6
Most recent comment from Max:Ok, let me know
Sam
Installing the themeClosed
Troubleshooting the Theme
Updated July 8, 2019 at 12:58pm
2
Most recent comment from Max:Make sure your upload file size allocated to wordpress on your server is set to 64mb or higher. You might need to contact your hosting provider for this.
Reginald Leger
PHP.zipClosed
Troubleshooting the Theme
Updated July 6, 2019 at 4:41pm
2
Most recent comment from Max:Please contact your webhosting so they can install the PHP Zip module, or follow this youtube video instruction https://www.youtube.com/watch?v=WfgyusFEQp4
Seth
website editsClosed
Troubleshooting the Theme
Updated July 4, 2019 at 11:39pm
5
Most recent comment from Seth :Thanks finally got it working!
Michael Wildman
EventsClosed
General Help on the Theme
Updated July 4, 2019 at 2:49pm
8
Most recent comment from Max:Hi,Ok after investigating, the issue is not really only affecting the event custom post page. It affects all your text editor anywhere in your website. (such as the blog post or standard page post)I ...
Tom Watson
Mailchimp API entered but not recieving subscriptionsClosed
Troubleshooting the Theme
Updated July 3, 2019 at 12:59pm
5
Most recent comment from Max:Hello Tom,thanks for your input. Yes, this still in our roadmap but we have not prioritized it yet. You can see the changelog and history of what we have worked on here: http://demo.sonaar.io/wp-con ...
johan
News SectionClosed
General Help on the Theme
Updated July 2, 2019 at 2:35pm
3
Most recent comment from Max:Hi,When i go to your website, I cant locate the module you are trying to align. here is what I see:https://d.pr/i/L6Rrhh
Osu
Mp3 player eventsClosed
General Help on the Theme
Updated June 30, 2019 at 4:34pm
8
Most recent comment from Max:We dont have extensive documentation on the player beside how to install it.
Jon Sender
essential gridClosed
Troubleshooting the Theme
Updated June 29, 2019 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Jon,Can you provide a login credential or at least tell me which sonaar theme are you using.
Mike Brown
tech supportClosed
Troubleshooting the Theme
Updated June 28, 2019 at 3:12pm
2
Most recent comment from Alexandre Dubois:You have to Edit each WPBakery Page Builder rowhttps://d.pr/free/i/EXqaBX
edward
want to open image on click not playClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:50pm
2
Most recent comment from Alexandre Dubois:Please add this custom JS code:$('.album-art img').click(function(){return false;});You can add it to wp-admin>theme options>custom css/js
Mat Murray
Audio player timer resets every hourClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:31pm
2
Most recent comment from Alexandre Dubois:Hi Mat,We will fix this soon as possible
Mat Murray
Main navigation menu taking 60s to displayClosed
Troubleshooting the Theme
Updated June 27, 2019 at 3:28pm
4
Most recent comment from Alexandre Dubois:You are welcome