Public Tickets
Robert
How to use Music Player on Product Page
MP3 Audio Player Plugin
Updated 18 hours ago
12
Most recent comment from Alexandre Dubois:You are welcome
Roman
lazy load
MP3 Audio Player Plugin
Updated 1 week ago
10
Most recent comment from Alexandre Dubois:Hello Roman,I’m sorry for the delay, but we were busy.Unfortunately, I can’t help you because the plugin is not up to date and your license is not active. I can’t guarantee that updating will fi ...
Richard Chan
Audio player in Essential Grid, Sticky Player & "More Episode" Button
MP3 Audio Player Plugin
Updated 2 weeks ago
4
Most recent comment from Alexandre Dubois:That’s great. Thank you for letting us know. I wish you a nice weekend.
Dieter
playlist appears empty after updatingClosed
MP3 Audio Player Plugin
Updated 2 weeks ago
4
Most recent comment from Alexandre Dubois:Hi, That’s great news, thank you for taking the time to let us know.
Jay
Can't download theme zip but have active key
Troubleshooting the Theme
Updated 3 weeks ago
2
Most recent comment from Alexandre Dubois:Hi, We are sorry for the inconvenience this may have caused you. We have fixed the issue. The theme is now downloadable.
Ray Brown
External Links ButtonsClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
2
Most recent comment from Ray Brown:Nevermind. I found it.
Allen
Issues with Mp3 player pro not showing all songsClosed
MP3 Audio Player Plugin
Updated November 19, 2025 at 3:22pm
4
Most recent comment from Alexandre Dubois:You're welcome! No problem at all.Keep me posted on what your hosting team says, and I’ll be happy to help further if needed.
Giorgos
Edit Text EditorClosed
Troubleshooting the Theme
Updated November 3, 2025 at 7:15pm
12
Most recent comment from Alexandre Dubois:You are welcome
Giorgos
Playlist doesn't respondClosed
General Help on the Theme
Updated October 31, 2025 at 2:26pm
4
Most recent comment from Alexandre Dubois:Hello,You simply need to deactivate the MP3 Player plugin.Unfortunately, you’ll need to recreate the playlists.You’ll probably also need to rebuild the Track submenuAnd replace the player widgets ...
Giorgos
Revolution Slider & Plugin crashClosed
Troubleshooting the Theme
Updated October 9, 2025 at 12:59pm
9
Most recent comment from Alexandre Dubois:Hi, The hyperlinks are supposed to inherit Color 1 set in wp-admin > Theme Options > Look and Feel.If you want the hyperlinks to have a different color than Color 1, you need to use custom CSS.Go to ...
Robert Cummings
Menu has disappearedClosed
General Help on the Theme
Updated September 24, 2025 at 2:38pm
2
Most recent comment from Alexandre Dubois:Hello Robert,Well done and thank you for sharing the source of the problem with us.
Lisha Cao
Where do you store the license key of the pro versionClosed
MP3 Audio Player Plugin
Updated September 8, 2025 at 3:17pm
4
Most recent comment from Alexandre Dubois:Hi,The license is not accessible. It is not public. You don’t need to worry.
Lisha Cao
It needs to be refresh for audio player to start playingClosed
MP3 Audio Player Plugin
Updated September 5, 2025 at 4:27pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Ivan Omar
I can't activate my WordPress themeClosed
Podcast Help on the Theme
Updated September 3, 2025 at 4:11pm
2
Most recent comment from Alexandre Dubois:Hello,We have communicated via live chat. If you have any further questions, you can do so here through this ticket or via live chat.
Can
How to show product nameClosed
MP3 Audio Player Plugin
Updated August 20, 2025 at 2:53pm
4
Most recent comment from Max:Hi,I totally understand your point. The reason we use the Media Library title instead of the WooCommerce product name is because it is much more flexible and scalable. Media Library uses the MP3 ID3 ...