Public Tickets
Ryan Koch
i have a license key but no longer a subscription
Troubleshooting the Theme
Updated 2 days ago
2
Most recent comment from Alexandre Dubois:Hi Ryan,Yes, that’s normal.You need an active license to download the theme and import the demo content.
Matheus Pereira dos Santos Silva
Integrating Sonaar PRO Collected Emails with Email Marketing Platform
MP3 Audio Player Plugin
Updated 4 days ago
4
Most recent comment from Alexandre Dubois:Hi Arthur,I’m increasingly advising clients to ask ChatGPT for help with requests we can’t support, but what you’ve done looks amazing. Well done!
Johnny Burke
MIGRATING PODCAST TO A NEW HOST
General Help on the Theme
Updated 5 days ago
4
Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ...
Christoph Schreiner
Purchase Question
MP3 Audio Player Plugin
Updated 1 week ago
26
Most recent comment from Alexandre Dubois:Please know that it’s not too late to install the Hello Elementor theme.I suggested installing Sonaar because you already had the license.
NJ
Key reactivation
MP3 Audio Player Plugin
Updated 1 week ago
2
Most recent comment from Alexandre Dubois:Hello,Please retry activating the license key on your new site again and let me know if it works.
Richard Hallman
Mobile MenusClosed
General Help on the Theme
Updated 2 weeks ago
4
Most recent comment from Alexandre Dubois:Hi Richard,Indeed, it’s much better now. I’m glad you were able to restore the mobile menu successfully.
Hector Xiques
multilingual siteClosed
General Help on the Theme
Updated July 15, 2025 at 8:02pm
6
Most recent comment from Alexandre Dubois:You are welcome
matt
Not compatible with Flying ScriptsClosed
MP3 Audio Player Plugin
Updated July 11, 2025 at 2:01pm
10
Most recent comment from Alexandre Dubois:Hi,
We’re not planning to replace jQuery UI in the short term, as it’s still deeply integrated into several features of the player. But we’ll keep the idea in mind for future updates as we conti ...
David
Migrate from Seriously Simple Podcasting to SonaarClosed
MP3 Audio Player Plugin
Updated June 25, 2025 at 2:31pm
6
Most recent comment from Alexandre Dubois:Hello David,The audio_meta_field parameter is exclusive to the Pro version of the plugin.
Andrew David Charles Meddick
Subsrcribe settingsClosed
Podcast Help on the Theme
Updated June 18, 2025 at 8:52pm
3
Most recent comment from Andrew David Charles Meddick:Yes, please close. Thanks, Andy.
George H
Playback TriggerClosed
MP3 Audio Player Plugin
Updated May 14, 2025 at 3:49pm
4
Most recent comment from Alexandre Dubois:Well done
Maurice
Order TracklistClosed
MP3 Audio Player Plugin
Updated May 12, 2025 at 5:39pm
2
Most recent comment from Max:Hi,Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. If additional users express interest in this feature request, we will definitely consider ...
nicxshaw
cart button and shop pageClosed
General Help on the Theme
Updated May 7, 2025 at 5:21pm
3
Most recent comment from Alexandre Dubois:Hi,
Editing the Checkout Link & Page Location
To change or check the checkout page:
Go to WooCommerce > Settings > Advanced.
There, you'll see the page assignments for:
Cart
Checkout
My A ...
romeo
Continuous PlayerClosed
MP3 Audio Player Plugin
Updated April 30, 2025 at 3:40pm
4
Most recent comment from Alexandre Dubois:Hi,What you're trying to do is not possible.The sticky player is initialized when a player is clicked. To change the playlist in the sticky player, you need to click on another player.
romeo
sticky playerClosed
MP3 Audio Player Plugin
Updated April 28, 2025 at 3:51pm
4
Most recent comment from Alexandre Dubois:You are welcome