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Public Tickets

Roman lazy load MP3 Audio Player Plugin   Updated 13 hours ago   4 Most recent comment from Alexandre Dubois:Hi RomanIs it this “search” (https://drops.sonaar.io/i/cqIbVB) that is causing the issue? Because I enabled lazy loading and it works well when I test it. Allen Issues with Mp3 player pro not showing all songs MP3 Audio Player Plugin   Updated 1 week ago   4 Most recent comment from Alexandre Dubois:You're welcome! No problem at all.Keep me posted on what your hosting team says, and I’ll be happy to help further if needed. Giorgos Edit Text EditorClosed Troubleshooting the Theme   Updated 3 weeks ago   12 Most recent comment from Alexandre Dubois:You are welcome Giorgos Playlist doesn't respondClosed General Help on the Theme   Updated October 31, 2025 at 2:26pm   4 Most recent comment from Alexandre Dubois:Hello,You simply need to deactivate the MP3 Player plugin.Unfortunately, you’ll need to recreate the playlists.You’ll probably also need to rebuild the Track submenuAnd replace the player widgets ... Giorgos Revolution Slider & Plugin crashClosed Troubleshooting the Theme   Updated October 9, 2025 at 12:59pm   9 Most recent comment from Alexandre Dubois:Hi, The hyperlinks are supposed to inherit Color 1 set in wp-admin > Theme Options > Look and Feel.If you want the hyperlinks to have a different color than Color 1, you need to use custom CSS.Go to ... Robert Cummings Menu has disappearedClosed General Help on the Theme   Updated September 24, 2025 at 2:38pm   2 Most recent comment from Alexandre Dubois:Hello Robert,Well done and thank you for sharing the source of the problem with us. Lisha Cao Where do you store the license key of the pro versionClosed MP3 Audio Player Plugin   Updated September 8, 2025 at 3:17pm   4 Most recent comment from Alexandre Dubois:Hi,The license is not accessible. It is not public. You don’t need to worry. Lisha Cao It needs to be refresh for audio player to start playingClosed MP3 Audio Player Plugin   Updated September 5, 2025 at 4:27pm   2 Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your exist ... Ivan Omar I can't activate my WordPress themeClosed Podcast Help on the Theme   Updated September 3, 2025 at 4:11pm   2 Most recent comment from Alexandre Dubois:Hello,We have communicated via live chat. If you have any further questions, you can do so here through this ticket or via live chat. Can How to show product nameClosed MP3 Audio Player Plugin   Updated August 20, 2025 at 2:53pm   4 Most recent comment from Max:Hi,I totally understand your point. The reason we use the Media Library title instead of the WooCommerce product name is because it is much more flexible and scalable. Media Library uses the MP3 ID3 ... Ted Essential Grid/ YouTubeClosed General Help on the Theme   Updated August 14, 2025 at 4:13pm   2 Most recent comment from Max:Hi, Please read this official documentation from Essential Grid: https://www.essential-grid.com/documentation/special-content-streams/   Ryan Koch i have a license key but no longer a subscriptionClosed Troubleshooting the Theme   Updated August 7, 2025 at 1:55pm   2 Most recent comment from Alexandre Dubois:Hi Ryan,Yes, that’s normal.You need an active license to download the theme and import the demo content. Matheus Pereira dos Santos Silva Integrating Sonaar PRO Collected Emails with Email Marketing PlatformClosed MP3 Audio Player Plugin   Updated August 5, 2025 at 7:52pm   4 Most recent comment from Alexandre Dubois:Hi Arthur,I’m increasingly advising clients to ask ChatGPT for help with requests we can’t support, but what you’ve done looks amazing. Well done! Johnny Burke MIGRATING PODCAST TO A NEW HOSTClosed General Help on the Theme   Updated August 4, 2025 at 3:50pm   4 Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ... Christoph Schreiner Purchase QuestionClosed MP3 Audio Player Plugin   Updated July 31, 2025 at 6:42pm   26 Most recent comment from Alexandre Dubois:Please know that it’s not too late to install the Hello Elementor theme.I suggested installing Sonaar because you already had the license.