Okay

Public Tickets

Robert Cummings Menu has disappeared General Help on the Theme   Updated 2 days ago   2 Most recent comment from Alexandre Dubois:Hello Robert,Well done and thank you for sharing the source of the problem with us. Lisha Cao Where do you store the license key of the pro versionClosed MP3 Audio Player Plugin   Updated 3 weeks ago   4 Most recent comment from Alexandre Dubois:Hi,The license is not accessible. It is not public. You don’t need to worry. Lisha Cao It needs to be refresh for audio player to start playingClosed MP3 Audio Player Plugin   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your exist ... Ivan Omar I can't activate my WordPress themeClosed Podcast Help on the Theme   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hello,We have communicated via live chat. If you have any further questions, you can do so here through this ticket or via live chat. Can How to show product nameClosed MP3 Audio Player Plugin   Updated August 20, 2025 at 2:53pm   4 Most recent comment from Max:Hi,I totally understand your point. The reason we use the Media Library title instead of the WooCommerce product name is because it is much more flexible and scalable. Media Library uses the MP3 ID3 ... Ted Essential Grid/ YouTubeClosed General Help on the Theme   Updated August 14, 2025 at 4:13pm   2 Most recent comment from Max:Hi, Please read this official documentation from Essential Grid: https://www.essential-grid.com/documentation/special-content-streams/   Ryan Koch i have a license key but no longer a subscriptionClosed Troubleshooting the Theme   Updated August 7, 2025 at 1:55pm   2 Most recent comment from Alexandre Dubois:Hi Ryan,Yes, that’s normal.You need an active license to download the theme and import the demo content. Matheus Pereira dos Santos Silva Integrating Sonaar PRO Collected Emails with Email Marketing PlatformClosed MP3 Audio Player Plugin   Updated August 5, 2025 at 7:52pm   4 Most recent comment from Alexandre Dubois:Hi Arthur,I’m increasingly advising clients to ask ChatGPT for help with requests we can’t support, but what you’ve done looks amazing. Well done! Johnny Burke MIGRATING PODCAST TO A NEW HOSTClosed General Help on the Theme   Updated August 4, 2025 at 3:50pm   4 Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ... Christoph Schreiner Purchase QuestionClosed MP3 Audio Player Plugin   Updated July 31, 2025 at 6:42pm   26 Most recent comment from Alexandre Dubois:Please know that it’s not too late to install the Hello Elementor theme.I suggested installing Sonaar because you already had the license. NJ Key reactivationClosed MP3 Audio Player Plugin   Updated July 31, 2025 at 2:21pm   2 Most recent comment from Alexandre Dubois:Hello,Please retry activating the license key on your new site again and let me know if it works. Richard Hallman Mobile MenusClosed General Help on the Theme   Updated July 23, 2025 at 1:35pm   4 Most recent comment from Alexandre Dubois:Hi Richard,Indeed, it’s much better now. I’m glad you were able to restore the mobile menu successfully. Hector Xiques multilingual siteClosed General Help on the Theme   Updated July 15, 2025 at 8:02pm   6 Most recent comment from Alexandre Dubois:You are welcome matt Not compatible with Flying ScriptsClosed MP3 Audio Player Plugin   Updated July 11, 2025 at 2:01pm   10 Most recent comment from Alexandre Dubois:Hi, We’re not planning to replace jQuery UI in the short term, as it’s still deeply integrated into several features of the player. But we’ll keep the idea in mind for future updates as we conti ... David Migrate from Seriously Simple Podcasting to SonaarClosed MP3 Audio Player Plugin   Updated June 25, 2025 at 2:31pm   6 Most recent comment from Alexandre Dubois:Hello David,The audio_meta_field parameter is exclusive to the Pro version of the plugin.