Public Tickets
abhay
Handling real-time video delivery over the web
General Help on the Theme
Updated 5 days ago
2
Most recent comment from Alexandre Dubois:I have no knowledge of this, and to my knowledge, none of our clients use Red5.
Marlon74
Cannot connect to Mailchimp Api
Troubleshooting the Theme
Updated 3 days ago
3
Most recent comment from Alexandre Dubois:Hi, The issue seems to be resolved. I didn’t make any changes on my end.
Phil Watkins
Updates
General Help on the Theme
Updated 2 weeks ago
2
Most recent comment from Alexandre Dubois:Hi, Once the theme is updated, you’ll be able to update the plugins related to the theme.
Here’s how to update the theme:
https://sonaar.io/docs/how-do-i-update-my-theme/
And here’s the do ...
forrestkirby
Feature request: CSS border property for progress barClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
2
Most recent comment from Alexandre Dubois:Hi,I’ll make a note of that. We hadn’t thought of it. Thanks for the suggestion!
HerbertDrymnIY
Get a $500,500.99 Gift That’s a Real Delight to GetClosed
General Help on the Theme
Updated January 22, 2026 at 8:12pm
1
Most recent comment from HerbertDrymnIY:A Thank You Gift Up to $500,500.99 Is Reserved in Your Name https://telegra.ph/Get-a-gift-worth-up-to-50050099---39046-01-21
Reference ID: t3ix8z9s1a1y5c0pb0bc4v5d2o5l8m6oi1vv5f9o0r2b0z3hk7 ...
Mike
Can't find styling optionsClosed
Troubleshooting the Theme
Updated January 9, 2026 at 6:16pm
4
Most recent comment from Alexandre Dubois:You are welcome
Adam
using pro player to play castos podcast feedClosed
MP3 Audio Player Plugin
Updated January 8, 2026 at 7:47pm
2
Most recent comment from Alexandre Dubois:Hello,I’m not very familiar with the Castos platform. I can test it for you if you share an audio file URL with me. Does Castos generate an RSS feed? That would be ideal.
Andrew Jubinsky
Spotify dropped feedClosed
Podcast Help on the Theme
Updated January 5, 2026 at 3:02pm
2
Most recent comment from Alexandre Dubois:Hi Andrew,Thanks for the details. Since the episodes appear correctly on the website and Apple Podcasts, the RSS feed itself is working properly.This looks specific to Spotify, which heavily caches fe ...
Robert
How to use Music Player on Product PageClosed
MP3 Audio Player Plugin
Updated December 16, 2025 at 1:56pm
12
Most recent comment from Alexandre Dubois:You are welcome
Roman
lazy loadClosed
MP3 Audio Player Plugin
Updated December 9, 2025 at 7:45pm
10
Most recent comment from Alexandre Dubois:Hello Roman,I’m sorry for the delay, but we were busy.Unfortunately, I can’t help you because the plugin is not up to date and your license is not active. I can’t guarantee that updating will fi ...
Richard Chan
Audio player in Essential Grid, Sticky Player & "More Episode" ButtonClosed
MP3 Audio Player Plugin
Updated December 5, 2025 at 4:50pm
4
Most recent comment from Alexandre Dubois:That’s great. Thank you for letting us know. I wish you a nice weekend.
Dieter
playlist appears empty after updatingClosed
MP3 Audio Player Plugin
Updated December 3, 2025 at 3:56pm
4
Most recent comment from Alexandre Dubois:Hi, That’s great news, thank you for taking the time to let us know.
Jay
Can't download theme zip but have active keyClosed
Troubleshooting the Theme
Updated November 29, 2025 at 5:59pm
2
Most recent comment from Alexandre Dubois:Hi, We are sorry for the inconvenience this may have caused you. We have fixed the issue. The theme is now downloadable.
Ray Brown
External Links ButtonsClosed
MP3 Audio Player Plugin
Updated November 28, 2025 at 9:33am
2
Most recent comment from Ray Brown:Nevermind. I found it.
Allen
Issues with Mp3 player pro not showing all songsClosed
MP3 Audio Player Plugin
Updated November 19, 2025 at 3:22pm
4
Most recent comment from Alexandre Dubois:You're welcome! No problem at all.Keep me posted on what your hosting team says, and I’ll be happy to help further if needed.