Public Tickets
Robert Cummings
Menu has disappeared
General Help on the Theme
Updated 2 days ago
2
Most recent comment from Alexandre Dubois:Hello Robert,Well done and thank you for sharing the source of the problem with us.
Lisha Cao
Where do you store the license key of the pro versionClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
4
Most recent comment from Alexandre Dubois:Hi,The license is not accessible. It is not public. You don’t need to worry.
Lisha Cao
It needs to be refresh for audio player to start playingClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Ivan Omar
I can't activate my WordPress themeClosed
Podcast Help on the Theme
Updated 3 weeks ago
2
Most recent comment from Alexandre Dubois:Hello,We have communicated via live chat. If you have any further questions, you can do so here through this ticket or via live chat.
Can
How to show product nameClosed
MP3 Audio Player Plugin
Updated August 20, 2025 at 2:53pm
4
Most recent comment from Max:Hi,I totally understand your point. The reason we use the Media Library title instead of the WooCommerce product name is because it is much more flexible and scalable. Media Library uses the MP3 ID3 ...
Ted
Essential Grid/ YouTubeClosed
General Help on the Theme
Updated August 14, 2025 at 4:13pm
2
Most recent comment from Max:Hi,
Please read this official documentation from Essential Grid: https://www.essential-grid.com/documentation/special-content-streams/
Ryan Koch
i have a license key but no longer a subscriptionClosed
Troubleshooting the Theme
Updated August 7, 2025 at 1:55pm
2
Most recent comment from Alexandre Dubois:Hi Ryan,Yes, that’s normal.You need an active license to download the theme and import the demo content.
Matheus Pereira dos Santos Silva
Integrating Sonaar PRO Collected Emails with Email Marketing PlatformClosed
MP3 Audio Player Plugin
Updated August 5, 2025 at 7:52pm
4
Most recent comment from Alexandre Dubois:Hi Arthur,I’m increasingly advising clients to ask ChatGPT for help with requests we can’t support, but what you’ve done looks amazing. Well done!
Johnny Burke
MIGRATING PODCAST TO A NEW HOSTClosed
General Help on the Theme
Updated August 4, 2025 at 3:50pm
4
Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ...
Christoph Schreiner
Purchase QuestionClosed
MP3 Audio Player Plugin
Updated July 31, 2025 at 6:42pm
26
Most recent comment from Alexandre Dubois:Please know that it’s not too late to install the Hello Elementor theme.I suggested installing Sonaar because you already had the license.
NJ
Key reactivationClosed
MP3 Audio Player Plugin
Updated July 31, 2025 at 2:21pm
2
Most recent comment from Alexandre Dubois:Hello,Please retry activating the license key on your new site again and let me know if it works.
Richard Hallman
Mobile MenusClosed
General Help on the Theme
Updated July 23, 2025 at 1:35pm
4
Most recent comment from Alexandre Dubois:Hi Richard,Indeed, it’s much better now. I’m glad you were able to restore the mobile menu successfully.
Hector Xiques
multilingual siteClosed
General Help on the Theme
Updated July 15, 2025 at 8:02pm
6
Most recent comment from Alexandre Dubois:You are welcome
matt
Not compatible with Flying ScriptsClosed
MP3 Audio Player Plugin
Updated July 11, 2025 at 2:01pm
10
Most recent comment from Alexandre Dubois:Hi,
We’re not planning to replace jQuery UI in the short term, as it’s still deeply integrated into several features of the player. But we’ll keep the idea in mind for future updates as we conti ...
David
Migrate from Seriously Simple Podcasting to SonaarClosed
MP3 Audio Player Plugin
Updated June 25, 2025 at 2:31pm
6
Most recent comment from Alexandre Dubois:Hello David,The audio_meta_field parameter is exclusive to the Pro version of the plugin.