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Public Tickets

Lorant Najbauer Unable to add artist to event Troubleshooting the Theme   Updated 2 days ago   10 Most recent comment from Alexandre Dubois:Hello,  Unfortunately, I regret to inform you that your site is still infected with malware.  I am unable to investigate under these conditions as I am constantly being redirected to other sites. Dana Gunn Edit Playlist Page Troubleshooting the Theme   Updated 5 days ago   2 Most recent comment from Alexandre Dubois:Hi Dana,Go to wp-admin>theme options>custom CSS/JSAnd add this code in the custom css field.links-block .back-btn{display: none;}And dont forget to clear cache. Don T Elementor Pro and Sonaar Troubleshooting the Theme   Updated 1 week ago   2 Most recent comment from Alexandre Dubois:Hello,  Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ... nicxshaw Responsive menu home buttonClosed Troubleshooting the Theme   Updated 2 weeks ago   2 Most recent comment from nicxshaw:Solved, thank you. nicxshaw cURL errorClosed Troubleshooting the Theme   Updated 2 weeks ago   2 Most recent comment from Max:Hi, Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.   grant thompson Bulk importClosed MP3 Audio Player Plugin   Updated 2 weeks ago   2 Most recent comment from Alexandre Dubois:Hi, Please follow "Method 2: Importing Audio Files Using a CSV File" instructions from  https://sonaar.io/docs/bulk-importer-how-to-import-multiple-audio-files-into-the-mp3-player-plugin/The Method ... Ryan T McDougall SortingClosed MP3 Audio Player Plugin   Updated 2 weeks ago   2 Most recent comment from Alexandre Dubois:Hi Ryan, The tracklist can be displayed by most recent, but this sorting must be set initially. Visitors cannot reorder it by date. And we cant reorder by what has been downloaded the most Maria Baldrich Edit modal product variations lightbox popupClosed General Help on the Theme   Updated March 3, 2025 at 2:38pm   4 Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist?  It seems that the tracklist should only offer individual track sales (product 3).  A b ... Julia Events converted into a Wordpress postClosed General Help on the Theme   Updated February 26, 2025 at 6:56pm   4 Most recent comment from Alexandre Dubois:You are welcome hugo dewasmes Essential GridClosed General Help on the Theme   Updated February 24, 2025 at 3:59pm   4 Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ... Kenneth D. Michaels Music SliderClosed MP3 Audio Player Plugin   Updated February 21, 2025 at 7:32pm   2 Most recent comment from Alexandre Dubois:Hi Kenneth,  The play button on the slider is not working due to the apostrophe in the title: 'Don't Look Down'. The apostrophe is closing the quote, which breaks the code. The solutio ... David de la Iglesia Only play onceClosed MP3 Audio Player Plugin   Updated February 20, 2025 at 10:18am   3 Most recent comment from David de la Iglesia:My god...A PREMIUM feature...Thanks for all and bye. Maik Hannich Theme Template EventsClosed Troubleshooting the Theme   Updated February 18, 2025 at 3:03pm   2 Most recent comment from Alexandre Dubois:Hi Maik, The single event template comes from the theme.   To modify it, you can either: 1. Edit the single-event.php file in the child theme. 2. Use a plugin like Elementor Pro, which allows you ... BUZZ'N'FURY Bricks BuilderClosed MP3 Audio Player Plugin   Updated February 17, 2025 at 7:17pm   2 Most recent comment from Max:Hi,We have a pretty extensive Visual Shortcode Builder that allows you to generate complex shortcode, and use it into bricks. You can learn more about our theme and watch video tutorials to get starte ... Dimitris M problem with iphones and safariClosed MP3 Audio Player Plugin   Updated February 17, 2025 at 2:12pm   10 Most recent comment from Dimitris M:Hello Max i just wanted to say to you that someway somehow i ve got my radio streams playing in iphone .... i don't know what was happened but now everything is working fine... Thanks.