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Public Tickets

DanDann Mobile editingClosed MP3 Audio Player Plugin   Updated January 27, 2024 at 8:16pm   3 Most recent comment from DanDann:my computer is broke for now. All i have are devices. HARMAN "Template Kit Install ErroR"Closed Troubleshooting the Theme   Updated January 26, 2024 at 10:09pm   9 Most recent comment from Max:I have installed the Audience Kit.According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/ Tomas Mark Can't activate 5.01 versionClosed MP3 Audio Player Plugin   Updated January 26, 2024 at 3:47pm   5 Most recent comment from Max:Great! we will push an hot fix to resolve this issue for people using old PHP version. Andre Header and 1st section far apartClosed Troubleshooting the Theme   Updated January 25, 2024 at 12:04am   3 Most recent comment from Andre:Thank you! Michele Dupras Repeated Errors when trying to install Demo ContentClosed Troubleshooting the Theme   Updated January 24, 2024 at 5:46pm   2 Most recent comment from Max:Hello Michele,If you want, I can install it for you (id need access to your wp-admin).Otherwise, here is the file for the theme demo : https://drops.sonaar.io/f/Oztzae To import a theme demo manuall ... Jonathan Barker Feature Request: Audio Watermarks to CloudClosed MP3 Audio Player Plugin   Updated January 24, 2024 at 3:02pm   2 Most recent comment from Max:Hi,Unfortunately, we dont have an option to send the audio preview to another hosting at the moment. If other user requests this, we will add it to our roadmap. Andrew Jubinsky podcast feedClosed Podcast Help on the Theme   Updated January 24, 2024 at 2:55pm   4 Most recent comment from Max:What is the RSS Feed URL you have submitted to Spotify ? Mickey Formatting IssueClosed MP3 Audio Player Plugin   Updated January 23, 2024 at 9:00pm   3 Most recent comment from Mickey:Turns out I needed to just "Hide Image Cover" and it corrected itself. All is well. Thank you. JOSEPH THOMPSON streamingClosed MP3 Audio Player Plugin   Updated January 23, 2024 at 5:50am   2 Most recent comment from Max:Yes absolutely ! George Evangelopoulos HTTP Loopback in dockerized version of themeClosed Get Started with the Theme   Updated January 22, 2024 at 10:07pm   1 Most recent comment from George Evangelopoulos:This is not particularly a ticket, bbut there was no other reference when i searched for "loopback", and I think addresses a possible scenario.If you're trying to run the theme in a container an ... Douglas Track duration reveresed, appears on right sideClosed MP3 Audio Player Plugin   Updated January 22, 2024 at 7:41pm   4 Most recent comment from Max:Great! Have a nice day Quentin Continous playClosed MP3 Audio Player Plugin   Updated January 22, 2024 at 3:54pm   6 Most recent comment from Max:If they use Safari new version, yes. Abel Bulk creating episodes with WP All ImportClosed MP3 Audio Player Plugin   Updated January 22, 2024 at 3:03pm   2 Most recent comment from Max:Hi,I never used WP All Import im afraid.Is there a specific reason why you would use WP All import to bulk create episodes, instead of importing your RSS feed with our importer tools in WP-Admin > M ... Jonathan Barker Filter and Playlist FieldsClosed MP3 Audio Player Plugin   Updated January 22, 2024 at 2:52pm   2 Most recent comment from Max:Hi,Make sure that your ACF field group is assigned to the correct post type. See screenshot: https://drops.sonaar.io/i/37LAuJ Bill Wadhams Spotify appearanceClosed MP3 Audio Player Plugin   Updated January 22, 2024 at 2:39pm   2 Most recent comment from Max:Hi,You cannot stream Spotify tracks into any custom audio player.If you want to stream Spotify tracks, you will need to embed the native Spotify web player on your page.Spotify licensing agreements to ...