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Public Tickets

Maik Hannich PHP 8.3Closed Troubleshooting the Theme   Updated September 26, 2024 at 7:09pm   2 Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ... Maik Hannich X IconClosed Troubleshooting the Theme   Updated September 26, 2024 at 1:44pm   10 Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar? Hector Gonzalez Sanchez Digital Distortion Issues on Mobile Audio PlaybackClosed MP3 Audio Player Plugin   Updated September 25, 2024 at 4:58pm   6 Most recent comment from Max:You are welcome. The Web Audio API, necessary for the Animated Audio Spectrum, may encounter issues depending on the mobile device. We hope these limitations will be addressed in future updates by the ... Sterling Williams My new client is having issues with reliable audio/sound player playbackClosed General Help on the Theme   Updated September 24, 2024 at 6:56pm   18 Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ... Jeff Kanel Updating Theme FailedClosed Troubleshooting the Theme   Updated September 16, 2024 at 2:56pm   8 Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket. hadi sonaar_ts_shortcodeClosed MP3 Audio Player Plugin   Updated September 11, 2024 at 12:16pm   2 Most recent comment from Max:Hi,I dont know im afraid.Perhaps check with chatGPT or a web developer to customize the code for your needs. Mike Playback issue after switching web hostClosed MP3 Audio Player Plugin   Updated August 29, 2024 at 1:55am   3 Most recent comment from Mike:Hi Alexandre,Thank you for the prompt reply. I was using Google Chrome and the issue persisted even on google chrome on mobile, but just tested again on Chrome this evening and while the initial issue ... Johnny Burke New HostClosed General Help on the Theme   Updated August 23, 2024 at 1:52pm   2 Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them. Greg Fry download button not workingClosed MP3 Audio Player Plugin   Updated August 15, 2024 at 6:09pm   3 Most recent comment from Alexandre Dubois:Hi Greg, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using you ... Tobias Hübner extend it to the full template layout width without using JSClosed Troubleshooting the Theme   Updated August 14, 2024 at 6:04pm   4 Most recent comment from Alexandre Dubois:Hello Tobias,Why? Is this solution not working? There may be other ways to achieve the same result. Elementor is a widely used tool. You can find plenty of advice on forums, Facebook groups, or Reddit ... Richard Hallman Standard videos pageClosed General Help on the Theme   Updated August 8, 2024 at 6:02pm   4 Most recent comment from Alexandre Dubois:You are welcome Tobias Hübner Instagram Feed and Sonaar ThemeClosed Troubleshooting the Theme   Updated August 8, 2024 at 4:33pm   4 Most recent comment from Alexandre Dubois:You are welcome Esther Molenwijk Playheader changing colour after Elementor updateClosed Troubleshooting the Theme   Updated August 8, 2024 at 3:39pm   6 Most recent comment from Alexandre Dubois:Please clear  again cache and try again. Please let me know how it goes Tobias Hübner The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed Troubleshooting the Theme   Updated August 8, 2024 at 11:49am   2 Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that! Frédéric OffCanvas menu background colourClosed General Help on the Theme   Updated August 1, 2024 at 3:00pm   4 Most recent comment from Alexandre Dubois:Ça fait plaisir.