Public Tickets
romeo
Continuous PlayerClosed
MP3 Audio Player Plugin
Updated April 30, 2025 at 3:40pm
4
Most recent comment from Alexandre Dubois:Hi,What you're trying to do is not possible.The sticky player is initialized when a player is clicked. To change the playlist in the sticky player, you need to click on another player.
romeo
sticky playerClosed
MP3 Audio Player Plugin
Updated April 28, 2025 at 3:51pm
4
Most recent comment from Alexandre Dubois:You are welcome
grant thompson
Security VunerabilityClosed
MP3 Audio Player Plugin
Updated April 11, 2025 at 4:16pm
2
Most recent comment from Max:Hi,
We are in touch with patch stack and waiting after patchstack to give us more details about this vulnerability. Will fix it immediately after.
But for your info, it's not considered as a c ...
Anezka Minarikova
Player too slowClosed
MP3 Audio Player Plugin
Updated April 11, 2025 at 2:30pm
2
Most recent comment from Alexandre Dubois:Hello, Could you please clarify what exactly feels slow? Is it the audio taking time to start? Is it the hover animation being slow to respond? Or is it the hover animation itself taking too l ...
Andreas
Essential Grid SlowClosed
General Help on the Theme
Updated April 9, 2025 at 3:13pm
5
Most recent comment from Alexandre Dubois:So you didn’t find a solution with OVH. That’s unfortunate.
Lorant Najbauer
Unable to add artist to eventClosed
Troubleshooting the Theme
Updated March 31, 2025 at 1:57pm
10
Most recent comment from Alexandre Dubois:Hello, Unfortunately, I regret to inform you that your site is still infected with malware. I am unable to investigate under these conditions as I am constantly being redirected to other sites.
Dana Gunn
Edit Playlist PageClosed
Troubleshooting the Theme
Updated March 28, 2025 at 2:05pm
2
Most recent comment from Alexandre Dubois:Hi Dana,Go to wp-admin>theme options>custom CSS/JSAnd add this code in the custom css field.links-block .back-btn{display: none;}And dont forget to clear cache.
Don T
Elementor Pro and SonaarClosed
Troubleshooting the Theme
Updated March 24, 2025 at 2:02pm
2
Most recent comment from Alexandre Dubois:Hello, Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ...
nicxshaw
Responsive menu home buttonClosed
Troubleshooting the Theme
Updated March 20, 2025 at 8:23pm
2
Most recent comment from nicxshaw:Solved, thank you.
nicxshaw
cURL errorClosed
Troubleshooting the Theme
Updated March 20, 2025 at 3:44pm
2
Most recent comment from Max:Hi,
Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.
grant thompson
Bulk importClosed
MP3 Audio Player Plugin
Updated March 19, 2025 at 3:47pm
2
Most recent comment from Alexandre Dubois:Hi, Please follow "Method 2: Importing Audio Files Using a CSV File" instructions from
https://sonaar.io/docs/bulk-importer-how-to-import-multiple-audio-files-into-the-mp3-player-plugin/The Method ...
Ryan T McDougall
SortingClosed
MP3 Audio Player Plugin
Updated March 18, 2025 at 3:41pm
2
Most recent comment from Alexandre Dubois:Hi Ryan, The tracklist can be displayed by most recent, but this sorting must be set initially. Visitors cannot reorder it by date. And we cant reorder by what has been downloaded the most
Maria Baldrich
Edit modal product variations lightbox popupClosed
General Help on the Theme
Updated March 3, 2025 at 2:38pm
4
Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist? It seems that the tracklist should only offer individual track sales (product 3). A b ...
Julia
Events converted into a Wordpress postClosed
General Help on the Theme
Updated February 26, 2025 at 6:56pm
4
Most recent comment from Alexandre Dubois:You are welcome
hugo dewasmes
Essential GridClosed
General Help on the Theme
Updated February 24, 2025 at 3:59pm
4
Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ...