Public Tickets
grant thompson
Add to FavouritesClosed
MP3 Audio Player Plugin
Updated February 13, 2025 at 10:03am
5
Most recent comment from grant thompson:Thank you.
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:44pm
6
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Logo not persistentClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:10pm
8
Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings:
Marlon
custom_get_track_duration not working properlyClosed
Podcast Help on the Theme
Updated February 7, 2025 at 11:04pm
6
Most recent comment from Alexandre Dubois:Hi,Edit the homepage and enable the Show Header Over Content option
Namoz Muhammadkarim
Essential Grid problem after update.Closed
General Help on the Theme
Updated February 5, 2025 at 3:58pm
12
Most recent comment from Alexandre Dubois:You are welcome
Jermaine Mcgilberry
Installing Demo Content for ThemeClosed
Troubleshooting the Theme
Updated February 3, 2025 at 9:19pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Keith Lay
Essential GridClosed
Troubleshooting the Theme
Updated January 23, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated January 16, 2025 at 5:19pm
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated January 14, 2025 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section
Keith Lay
Elementor not workingClosed
General Help on the Theme
Updated January 13, 2025 at 3:00pm
4
Most recent comment from Alexandre Dubois:Hi Keith, The child theme does not need to be updated. The message you received is likely related to the hosting service, as the theme license is still active.
Jeff Utecht
Website not loading properlyClosed
Troubleshooting the Theme
Updated January 10, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:Hi Jeff,
It is fixed. I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue.
Leigh Warren
Essential Grid won't display instagramClosed
Troubleshooting the Theme
Updated January 6, 2025 at 6:32pm
4
Most recent comment from Alexandre Dubois:Hello Leigh,
I hope an update will be released soon. We're keeping an eye on it every day.
Hendrik Möbus
Parallax GridClosed
General Help on the Theme
Updated January 6, 2025 at 6:09pm
2
Most recent comment from Alexandre Dubois:Hi Hendrix, The parallax grid displays either Artist posts or Playlist posts. You need to choose one.The Artist posts are located at wp-admin > Artist,and the Playlist posts are located at wp-admin > ...
Johnny Burke
space below footerClosed
Troubleshooting the Theme
Updated January 1, 2025 at 8:08pm
2
Most recent comment from Max:You probably have widgets set in your Footer Area when you go to WP-Admin > Appearance > Widgets. Remove the widget in the Footer Area.
Johnny Burke
WP ErrorClosed
Troubleshooting the Theme
Updated December 31, 2025 at 3:57pm
9
Most recent comment from Johnny Burke:"Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed."Nevermind, I uploaded the right file...