Public Tickets
Don T
Elementor Pro and SonaarClosed
Troubleshooting the Theme
Updated March 24, 2025 at 2:02pm
2
Most recent comment from Alexandre Dubois:Hello, Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ...
nicxshaw
Responsive menu home buttonClosed
Troubleshooting the Theme
Updated March 20, 2025 at 8:23pm
2
Most recent comment from nicxshaw:Solved, thank you.
nicxshaw
cURL errorClosed
Troubleshooting the Theme
Updated March 20, 2025 at 3:44pm
2
Most recent comment from Max:Hi,
Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.
grant thompson
Bulk importClosed
MP3 Audio Player Plugin
Updated March 19, 2025 at 3:47pm
2
Most recent comment from Alexandre Dubois:Hi, Please follow "Method 2: Importing Audio Files Using a CSV File" instructions from
https://sonaar.io/docs/bulk-importer-how-to-import-multiple-audio-files-into-the-mp3-player-plugin/The Method ...
Ryan T McDougall
SortingClosed
MP3 Audio Player Plugin
Updated March 18, 2025 at 3:41pm
2
Most recent comment from Alexandre Dubois:Hi Ryan, The tracklist can be displayed by most recent, but this sorting must be set initially. Visitors cannot reorder it by date. And we cant reorder by what has been downloaded the most
Maria Baldrich
Edit modal product variations lightbox popupClosed
General Help on the Theme
Updated March 3, 2025 at 2:38pm
4
Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist? It seems that the tracklist should only offer individual track sales (product 3). A b ...
Julia
Events converted into a Wordpress postClosed
General Help on the Theme
Updated February 26, 2025 at 6:56pm
4
Most recent comment from Alexandre Dubois:You are welcome
hugo dewasmes
Essential GridClosed
General Help on the Theme
Updated February 24, 2025 at 3:59pm
4
Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ...
Kenneth D. Michaels
Music SliderClosed
MP3 Audio Player Plugin
Updated February 21, 2025 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Kenneth,
The play button on the slider is not working due to the apostrophe in the title: 'Don't Look Down'. The apostrophe is closing the quote, which breaks the code.
The solutio ...
David de la Iglesia
Only play onceClosed
MP3 Audio Player Plugin
Updated February 20, 2025 at 10:18am
3
Most recent comment from David de la Iglesia:My god...A PREMIUM feature...Thanks for all and bye.
Maik Hannich
Theme Template EventsClosed
Troubleshooting the Theme
Updated February 18, 2025 at 3:03pm
2
Most recent comment from Alexandre Dubois:Hi Maik,
The single event template comes from the theme.
To modify it, you can either:
1. Edit the single-event.php file in the child theme.
2. Use a plugin like Elementor Pro, which allows you ...
BUZZ'N'FURY
Bricks BuilderClosed
MP3 Audio Player Plugin
Updated February 17, 2025 at 7:17pm
2
Most recent comment from Max:Hi,We have a pretty extensive Visual Shortcode Builder that allows you to generate complex shortcode, and use it into bricks.
You can learn more about our theme and watch video tutorials to get starte ...
Dimitris M
problem with iphones and safariClosed
MP3 Audio Player Plugin
Updated February 17, 2025 at 2:12pm
10
Most recent comment from Dimitris M:Hello Max i just wanted to say to you that someway somehow i ve got my radio streams playing in iphone .... i don't know what was happened but now everything is working fine... Thanks.
grant thompson
Add to FavouritesClosed
MP3 Audio Player Plugin
Updated February 13, 2025 at 10:03am
5
Most recent comment from grant thompson:Thank you.
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:44pm
6
Most recent comment from Alexandre Dubois:You are welcome