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Public Tickets

grant thompson Security VunerabilityClosed MP3 Audio Player Plugin   Updated April 11, 2025 at 4:16pm   2 Most recent comment from Max:Hi,   We are in touch with patch stack and waiting after patchstack to give us more details about this vulnerability. Will fix it immediately after. But for your info, it's not considered as a c ... Anezka Minarikova Player too slowClosed MP3 Audio Player Plugin   Updated April 11, 2025 at 2:30pm   2 Most recent comment from Alexandre Dubois:Hello,  Could you please clarify what exactly feels slow?  Is it the audio taking time to start?  Is it the hover animation being slow to respond?  Or is it the hover animation itself taking too l ... Andreas Essential Grid SlowClosed General Help on the Theme   Updated April 9, 2025 at 3:13pm   5 Most recent comment from Alexandre Dubois:So you didn’t find a solution with OVH. That’s unfortunate. Lorant Najbauer Unable to add artist to eventClosed Troubleshooting the Theme   Updated March 31, 2025 at 1:57pm   10 Most recent comment from Alexandre Dubois:Hello,  Unfortunately, I regret to inform you that your site is still infected with malware.  I am unable to investigate under these conditions as I am constantly being redirected to other sites. Dana Gunn Edit Playlist PageClosed Troubleshooting the Theme   Updated March 28, 2025 at 2:05pm   2 Most recent comment from Alexandre Dubois:Hi Dana,Go to wp-admin>theme options>custom CSS/JSAnd add this code in the custom css field.links-block .back-btn{display: none;}And dont forget to clear cache. Don T Elementor Pro and SonaarClosed Troubleshooting the Theme   Updated March 24, 2025 at 2:02pm   2 Most recent comment from Alexandre Dubois:Hello,  Of course, Elementor Pro should be compatible with our theme. However, I don't fully understand the issue. Which demo theme did you import? Could you share access to the wp-admin? It wou ... nicxshaw Responsive menu home buttonClosed Troubleshooting the Theme   Updated March 20, 2025 at 8:23pm   2 Most recent comment from nicxshaw:Solved, thank you. nicxshaw cURL errorClosed Troubleshooting the Theme   Updated March 20, 2025 at 3:44pm   2 Most recent comment from Max:Hi, Please deactive Iron Demo Importer plugin. you dont need it since you've already imported a demo.   grant thompson Bulk importClosed MP3 Audio Player Plugin   Updated March 19, 2025 at 3:47pm   2 Most recent comment from Alexandre Dubois:Hi, Please follow "Method 2: Importing Audio Files Using a CSV File" instructions from  https://sonaar.io/docs/bulk-importer-how-to-import-multiple-audio-files-into-the-mp3-player-plugin/The Method ... Ryan T McDougall SortingClosed MP3 Audio Player Plugin   Updated March 18, 2025 at 3:41pm   2 Most recent comment from Alexandre Dubois:Hi Ryan, The tracklist can be displayed by most recent, but this sorting must be set initially. Visitors cannot reorder it by date. And we cant reorder by what has been downloaded the most Maria Baldrich Edit modal product variations lightbox popupClosed General Help on the Theme   Updated March 3, 2025 at 2:38pm   4 Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist?  It seems that the tracklist should only offer individual track sales (product 3).  A b ... Julia Events converted into a Wordpress postClosed General Help on the Theme   Updated February 26, 2025 at 6:56pm   4 Most recent comment from Alexandre Dubois:You are welcome hugo dewasmes Essential GridClosed General Help on the Theme   Updated February 24, 2025 at 3:59pm   4 Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ... Kenneth D. Michaels Music SliderClosed MP3 Audio Player Plugin   Updated February 21, 2025 at 7:32pm   2 Most recent comment from Alexandre Dubois:Hi Kenneth,  The play button on the slider is not working due to the apostrophe in the title: 'Don't Look Down'. The apostrophe is closing the quote, which breaks the code. The solutio ... David de la Iglesia Only play onceClosed MP3 Audio Player Plugin   Updated February 20, 2025 at 10:18am   3 Most recent comment from David de la Iglesia:My god...A PREMIUM feature...Thanks for all and bye.