Public Tickets
matt
player compatibilityClosed
MP3 Audio Player Plugin
Updated June 1, 2024 at 9:14pm
49
Most recent comment from Max:Hi,What's the url file to your audio ?
Ignacio Velasco
Improvement Request: Allow music player listeners to create their own playlistsClosed
MP3 Audio Player Plugin
Updated May 30, 2024 at 3:28pm
2
Most recent comment from Max:Duly Noted!
Thanks for your feedback, I appreciate.
Brendan
clean installClosed
Get Started with the Theme
Updated May 23, 2024 at 4:45pm
1
Most recent comment from Brendan:Hello - i am trying to do a clean install of sonaar - the original install was done a couple years ago , but bought new license last week. I remove current plugins, remove sonaar themes, then install ...
Amy
Tracks in playlist can not be reordered in wp-adminClosed
MP3 Audio Player Plugin
Updated May 21, 2024 at 4:52pm
4
Most recent comment from Max:Hi,Its because RankMath use the same library than our (CMB2) and they overtake it with more priority. I recommend you deactivate temporarily RankMath by the time your are reordering your tracks.
Amma Agyapon
Reordering items on listsClosed
General Help on the Theme
Updated May 21, 2024 at 2:51pm
2
Most recent comment from Alexandre Dubois:Hi Amma,Unfortunately we have not developed this functionality.
Brendan
renewal not workingClosed
Troubleshooting the Theme
Updated May 20, 2024 at 8:17pm
3
Most recent comment from Brendan:hi max, i reinstalled latest sonaar theme and then it worked - thank you for responding
Yotam
Waveform not showingClosed
MP3 Audio Player Plugin
Updated May 20, 2024 at 3:49pm
2
Most recent comment from Max:Hi,
Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exi ...
devin
Add To Cart On HoverClosed
MP3 Audio Player Plugin
Updated May 20, 2024 at 3:46pm
2
Most recent comment from Max:Hi,please enable this option: https://drops.sonaar.io/i/T6lKQG
Douglas
Configuring Mini-PlayerClosed
MP3 Audio Player Plugin
Updated May 10, 2024 at 10:02pm
6
Most recent comment from Douglas:Ok that's great, thanks Alexandre. I'm not very technical but I will try these out and keep you posted. I also tried placing the mp3 widget within an Elementor popup, and it seems to be work ...
Dieter
Update to 5.3 killes functionalityClosed
MP3 Audio Player Plugin
Updated May 10, 2024 at 1:53pm
3
Most recent comment from Max:Great ! Its always a good thing to clear browser cache/cookies and website cache after any plugin updates. It often resolves many issues.
Jelle Simons
Problems installing demo themeClosed
Troubleshooting the Theme
Updated May 9, 2024 at 8:56pm
2
Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.
Step 1 – To raise the time a script is allowed to run, g ...
Quentin
Error after wordpress updateClosed
MP3 Audio Player Plugin
Updated May 8, 2024 at 1:32pm
2
Most recent comment from Alexandre Dubois:Hi,Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exis ...
Maxine Powell
my player had an erorrClosed
MP3 Audio Player Plugin
Updated May 7, 2024 at 4:23pm
4
Most recent comment from Alexandre Dubois:Thank you for letting us know. If this happens to other clients, we'll know it's not the first time. For now, we hope it's an isolated incident. Were you able to restore a backup?
Johnny Burke
choosing a templateClosed
General Help on the Theme
Updated May 2, 2024 at 7:34pm
2
Most recent comment from Johnny Burke:nevermind, I found it
Jonathan Barker
Elements Kit PluginClosed
General Help on the Theme
Updated April 19, 2024 at 4:04pm
2
Most recent comment from Max:It's used in the Audience template