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Public Tickets

Jesús Menu in header is not showingClosed Troubleshooting the Theme   Updated January 30, 2024 at 9:10pm   2 Most recent comment from Max:Hi,Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly ch ... Michel Fatal errorClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 6:03pm   4 Most recent comment from Max:This will be fixed in an hotfix in version 5.0.3 that we will release probably next week, but using PHP 7.0 is still highly risky and nobody would recommend running PHP 7.0. It even reached End of L ... Justin Sainton PerformanceClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 2:41pm   2 Most recent comment from Max:Hi, Are you using our custom fields into your posts ? If no, then go to WP-Admin > MP3 Player > Settings and disable 'Post' from the enabled post type: https://drops.sonaar.io/i/ogAFjM te ... John Skyfield Button ColourClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 2:16pm   5 Most recent comment from Alexandre Dubois:Hi John, I m glad you have found a way.Have a good day. Andre Essential GridClosed Troubleshooting the Theme   Updated January 30, 2024 at 1:16pm   4 Most recent comment from Max:Hi,Unfortunately we never tried this functionality of Essential Grid. Perhaps it does not work for your server. I recommend you check directly with the support of Essential Grid plugin author. Esther Molenwijk responsive header is not working properlyClosed Troubleshooting the Theme   Updated January 29, 2024 at 5:44pm   9 Most recent comment from Alexandre Dubois:Hi Esther, You probably need to adjust the min height here as you have done before.  Here the ticket where we have talked about this:https://sonaar.ticksy.com/ticket/3252279/ Mike Watermark - Adjusting Watermark Playback Frequency/CadenceClosed MP3 Audio Player Plugin   Updated January 29, 2024 at 4:59pm   4 Most recent comment from Max:Hi Mike,We have just released the new option. Please update to version 5.0.2 DanDann LegalityClosed MP3 Audio Player Plugin   Updated January 28, 2024 at 6:15pm   2 Most recent comment from Max:Hello Dan,Im very not familiar with music licensing as we are more into WordPress code development.We have a sort/filter/search function with our MP3 Audio Player Pro (Business Plan and higher)To pr ... Justin Sainton Updating the Playlist title, possibly dynamicallyClosed MP3 Audio Player Plugin   Updated January 28, 2024 at 6:11pm   4 Most recent comment from Max:According to the code provided, it seems you are setting the feed attribute which is fine. You must also set the feed_title attribute to set the track title.See our shortcode page to find out all the ... DanDann Mobile editingClosed MP3 Audio Player Plugin   Updated January 27, 2024 at 8:16pm   3 Most recent comment from DanDann:my computer is broke for now. All i have are devices. HARMAN "Template Kit Install ErroR"Closed Troubleshooting the Theme   Updated January 26, 2024 at 10:09pm   9 Most recent comment from Max:I have installed the Audience Kit.According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/ Tomas Mark Can't activate 5.01 versionClosed MP3 Audio Player Plugin   Updated January 26, 2024 at 3:47pm   5 Most recent comment from Max:Great! we will push an hot fix to resolve this issue for people using old PHP version. Andre Header and 1st section far apartClosed Troubleshooting the Theme   Updated January 25, 2024 at 12:04am   3 Most recent comment from Andre:Thank you! Michele Dupras Repeated Errors when trying to install Demo ContentClosed Troubleshooting the Theme   Updated January 24, 2024 at 5:46pm   2 Most recent comment from Max:Hello Michele,If you want, I can install it for you (id need access to your wp-admin).Otherwise, here is the file for the theme demo : https://drops.sonaar.io/f/Oztzae To import a theme demo manuall ... Jonathan Barker Feature Request: Audio Watermarks to CloudClosed MP3 Audio Player Plugin   Updated January 24, 2024 at 3:02pm   2 Most recent comment from Max:Hi,Unfortunately, we dont have an option to send the audio preview to another hosting at the moment. If other user requests this, we will add it to our roadmap.