Public Tickets
Keith Lay
SpeedClosed
General Help on the Theme
Updated November 13, 2024 at 5:45am
2
Most recent comment from Max:No we dont have persistent object cache I'm afraid.
matt
cant see mp3 player edits in elementorClosed
MP3 Audio Player Plugin
Updated November 12, 2024 at 1:04pm
2
Most recent comment from Max:Hi,
Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your ex ...
Matouš
Cant edit Tracklist pageClosed
MP3 Audio Player Plugin
Updated November 7, 2024 at 4:45pm
2
Most recent comment from Alexandre Dubois:Hi,
Firstly, please note that you can disable the option that makes the track title a link to the single post. There is no option to change the URL of this link, but you can create a call to action ...
Stefan Szo
Light/dark logo and menu options for POSTSClosed
Troubleshooting the Theme
Updated November 6, 2024 at 2:32pm
4
Most recent comment from Alexandre Dubois:Hi,On my end, I can see the logo option when I edit a post on your site https://wordpress-1342908-4941371.cloudwaysapps.com/wp-admin/post.php?post=19020&action=edit
Jonathan Barker
Expanded Sticky PlayerClosed
MP3 Audio Player Plugin
Updated October 21, 2024 at 1:31pm
2
Most recent comment from Alexandre Dubois:Hi Jonathan, All sticky player options are at wp-admin>mp3 player>settings>sticky player
Cash Perkins
how to change imageClosed
General Help on the Theme
Updated October 17, 2024 at 5:06pm
6
Most recent comment from Alexandre Dubois:You are welcome
Elaine Lucia
MOBILE MENU Top Item won't link, ONLY sub-item linksClosed
Troubleshooting the Theme
Updated October 10, 2024 at 8:12pm
3
Most recent comment from Elaine Lucia:PERFECT, thank you so much!This ticket is resolved...
Jonathan Barker
Downdown filter for Grid view in GutenbergClosed
MP3 Audio Player Plugin
Updated October 10, 2024 at 3:41pm
2
Most recent comment from Alexandre Dubois:Hi Jonathan, You have to use shortcodehttps://sonaar.io/docs/add-audio-player-with-shortcode/
Giorgos
Plugin CrashedClosed
General Help on the Theme
Updated October 9, 2024 at 8:41pm
9
Most recent comment from Max:Please check this with your hosting support. this does not look related to our theme or plugins.
Dan
Tracklist/MiniplayerClosed
MP3 Audio Player Plugin
Updated October 7, 2024 at 1:51pm
2
Most recent comment from Alexandre Dubois:Hi Dan, This is not what you want?
dhuictz Tanzania
sample file for importing playlist using csv fileClosed
MP3 Audio Player Plugin
Updated October 7, 2024 at 12:18pm
4
Most recent comment from Alexandre Dubois:Hi, I have attached the file.
Maik Hannich
PHP 8.3Closed
Troubleshooting the Theme
Updated September 26, 2024 at 7:09pm
2
Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ...
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated September 26, 2024 at 1:44pm
10
Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar?
Hector Gonzalez Sanchez
Digital Distortion Issues on Mobile Audio PlaybackClosed
MP3 Audio Player Plugin
Updated September 25, 2024 at 4:58pm
6
Most recent comment from Max:You are welcome.
The Web Audio API, necessary for the Animated Audio Spectrum, may encounter issues depending on the mobile device. We hope these limitations will be addressed in future updates by the ...
Sterling Williams
My new client is having issues with reliable audio/sound player playbackClosed
General Help on the Theme
Updated September 24, 2024 at 6:56pm
18
Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ...