Public Tickets
hugo dewasmes
Essential GridClosed
General Help on the Theme
Updated February 24, 2025 at 3:59pm
4
Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ...
Kenneth D. Michaels
Music SliderClosed
MP3 Audio Player Plugin
Updated February 21, 2025 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Kenneth,
The play button on the slider is not working due to the apostrophe in the title: 'Don't Look Down'. The apostrophe is closing the quote, which breaks the code.
The solutio ...
David de la Iglesia
Only play onceClosed
MP3 Audio Player Plugin
Updated February 20, 2025 at 10:18am
3
Most recent comment from David de la Iglesia:My god...A PREMIUM feature...Thanks for all and bye.
Maik Hannich
Theme Template EventsClosed
Troubleshooting the Theme
Updated February 18, 2025 at 3:03pm
2
Most recent comment from Alexandre Dubois:Hi Maik,
The single event template comes from the theme.
To modify it, you can either:
1. Edit the single-event.php file in the child theme.
2. Use a plugin like Elementor Pro, which allows you ...
BUZZ'N'FURY
Bricks BuilderClosed
MP3 Audio Player Plugin
Updated February 17, 2025 at 7:17pm
2
Most recent comment from Max:Hi,We have a pretty extensive Visual Shortcode Builder that allows you to generate complex shortcode, and use it into bricks.
You can learn more about our theme and watch video tutorials to get starte ...
Dimitris M
problem with iphones and safariClosed
MP3 Audio Player Plugin
Updated February 17, 2025 at 2:12pm
10
Most recent comment from Dimitris M:Hello Max i just wanted to say to you that someway somehow i ve got my radio streams playing in iphone .... i don't know what was happened but now everything is working fine... Thanks.
grant thompson
Add to FavouritesClosed
MP3 Audio Player Plugin
Updated February 13, 2025 at 10:03am
5
Most recent comment from grant thompson:Thank you.
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:44pm
6
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Logo not persistentClosed
Troubleshooting the Theme
Updated February 10, 2025 at 5:10pm
8
Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings:
Marlon
custom_get_track_duration not working properlyClosed
Podcast Help on the Theme
Updated February 7, 2025 at 11:04pm
6
Most recent comment from Alexandre Dubois:Hi,Edit the homepage and enable the Show Header Over Content option
Namoz Muhammadkarim
Essential Grid problem after update.Closed
General Help on the Theme
Updated February 5, 2025 at 3:58pm
12
Most recent comment from Alexandre Dubois:You are welcome
Jermaine Mcgilberry
Installing Demo Content for ThemeClosed
Troubleshooting the Theme
Updated February 3, 2025 at 9:19pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Keith Lay
Essential GridClosed
Troubleshooting the Theme
Updated January 23, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated January 16, 2025 at 5:19pm
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated January 14, 2025 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section