Public Tickets
devin
Add To Cart On HoverClosed
MP3 Audio Player Plugin
Updated May 20, 2024 at 3:46pm
2
Most recent comment from Max:Hi,please enable this option: https://drops.sonaar.io/i/T6lKQG
Douglas
Configuring Mini-PlayerClosed
MP3 Audio Player Plugin
Updated May 10, 2024 at 10:02pm
6
Most recent comment from Douglas:Ok that's great, thanks Alexandre. I'm not very technical but I will try these out and keep you posted. I also tried placing the mp3 widget within an Elementor popup, and it seems to be work ...
Dieter
Update to 5.3 killes functionalityClosed
MP3 Audio Player Plugin
Updated May 10, 2024 at 1:53pm
3
Most recent comment from Max:Great ! Its always a good thing to clear browser cache/cookies and website cache after any plugin updates. It often resolves many issues.
Jelle Simons
Problems installing demo themeClosed
Troubleshooting the Theme
Updated May 9, 2024 at 8:56pm
2
Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.
Step 1 – To raise the time a script is allowed to run, g ...
Quentin
Error after wordpress updateClosed
MP3 Audio Player Plugin
Updated May 8, 2024 at 1:32pm
2
Most recent comment from Alexandre Dubois:Hi,Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exis ...
Maxine Powell
my player had an erorrClosed
MP3 Audio Player Plugin
Updated May 7, 2024 at 4:23pm
4
Most recent comment from Alexandre Dubois:Thank you for letting us know. If this happens to other clients, we'll know it's not the first time. For now, we hope it's an isolated incident. Were you able to restore a backup?
Johnny Burke
choosing a templateClosed
General Help on the Theme
Updated May 2, 2024 at 7:34pm
2
Most recent comment from Johnny Burke:nevermind, I found it
Jonathan Barker
Elements Kit PluginClosed
General Help on the Theme
Updated April 19, 2024 at 4:04pm
2
Most recent comment from Max:It's used in the Audience template
Alex
Elementor Sonaar Addons IssuesClosed
Troubleshooting the Theme
Updated April 18, 2024 at 1:09pm
17
Most recent comment from Alexandre Dubois:Good news.You are welcome.
Keary Suska
Player Waveform DisplayClosed
MP3 Audio Player Plugin
Updated April 16, 2024 at 11:25pm
3
Most recent comment from Keary Suska:I did not get an initial settings wizard like other plugins do, but I did go to settings, tweak a few things. Changing the waveform size seemed to do the trick. It now looks like it should. Thanks.
Floor
PLEASE help! The header and footer are goneClosed
Troubleshooting the Theme
Updated April 15, 2024 at 5:13pm
2
Most recent comment from Alexandre Dubois:Hi, If you want I can reimport for you the header and footer from the demo. We only do support through tickets or the live chat on sonaar.io
Maxine Powell
Max number of songsClosed
MP3 Audio Player Plugin
Updated April 11, 2024 at 8:21pm
2
Most recent comment from Max:See other ticket here: https://sonaar.ticksy.com//ticket/3609129/
Paul Koch
Play from bandcampClosed
MP3 Audio Player Plugin
Updated April 10, 2024 at 1:29pm
3
Most recent comment from Paul Koch:Thanks.Ticket can be closed.
Paul Koch
Spitify for PodcastersClosed
MP3 Audio Player Plugin
Updated April 10, 2024 at 6:26am
7
Most recent comment from Paul Koch:Yes. It worked. However I changed it back to just uploading the MP3 which is actually quicker in my setup of the website.Case can be closed. :-)
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated April 9, 2024 at 7:37pm
8
Most recent comment from Alexandre Dubois:Hi Maik, Sorry but i was confused, the fontawesome library is not yet updated to version 6. So I have install the plugin Head and Footer and I have add this line here to import the fontawesome 6.Ple ...