Okay

Public Tickets

Maik Hannich Theme Template EventsClosed Troubleshooting the Theme   Updated February 18, 2025 at 3:03pm   2 Most recent comment from Alexandre Dubois:Hi Maik, The single event template comes from the theme.   To modify it, you can either: 1. Edit the single-event.php file in the child theme. 2. Use a plugin like Elementor Pro, which allows you ... BUZZ'N'FURY Bricks BuilderClosed MP3 Audio Player Plugin   Updated February 17, 2025 at 7:17pm   2 Most recent comment from Max:Hi,We have a pretty extensive Visual Shortcode Builder that allows you to generate complex shortcode, and use it into bricks. You can learn more about our theme and watch video tutorials to get starte ... Dimitris M problem with iphones and safariClosed MP3 Audio Player Plugin   Updated February 17, 2025 at 2:12pm   10 Most recent comment from Dimitris M:Hello Max i just wanted to say to you that someway somehow i ve got my radio streams playing in iphone .... i don't know what was happened but now everything is working fine... Thanks.  grant thompson Add to FavouritesClosed MP3 Audio Player Plugin   Updated February 13, 2025 at 10:03am   5 Most recent comment from grant thompson:Thank you. Marlon74 Bug in header and buttonsClosed Troubleshooting the Theme   Updated February 10, 2025 at 5:44pm   6 Most recent comment from Alexandre Dubois:You are welcome Keith Lay Logo not persistentClosed Troubleshooting the Theme   Updated February 10, 2025 at 5:10pm   8 Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings: Marlon custom_get_track_duration not working properlyClosed Podcast Help on the Theme   Updated February 7, 2025 at 11:04pm   6 Most recent comment from Alexandre Dubois:Hi,Edit the homepage and enable the Show Header Over Content option Namoz Muhammadkarim Essential Grid problem after update.Closed General Help on the Theme   Updated February 5, 2025 at 3:58pm   12 Most recent comment from Alexandre Dubois:You are welcome Jermaine Mcgilberry Installing Demo Content for ThemeClosed Troubleshooting the Theme   Updated February 3, 2025 at 9:19pm   2 Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your exist ... Keith Lay Essential GridClosed Troubleshooting the Theme   Updated January 23, 2025 at 9:11pm   4 Most recent comment from Alexandre Dubois:You are welcome Ed Barker Incompatible Elementor updateClosed Troubleshooting the Theme   Updated January 16, 2025 at 5:19pm   2 Most recent comment from Max:The issue is caused by the new Elementor 3.26 version. Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago. Once Sonaar theme is updated to version 4.27.3, you wi ... Tim Rideout Video Background SettingClosed Troubleshooting the Theme   Updated January 14, 2025 at 2:09pm   2 Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section Keith Lay Elementor not workingClosed General Help on the Theme   Updated January 13, 2025 at 3:00pm   4 Most recent comment from Alexandre Dubois:Hi Keith, The child theme does not need to be updated.  The message you received is likely related to the hosting service, as the theme license is still active. Jeff Utecht Website not loading properlyClosed Troubleshooting the Theme   Updated January 10, 2025 at 9:11pm   4 Most recent comment from Alexandre Dubois:Hi Jeff,  It is fixed. I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue. Leigh Warren Essential Grid won't display instagramClosed Troubleshooting the Theme   Updated January 6, 2025 at 6:32pm   4 Most recent comment from Alexandre Dubois:Hello Leigh, I hope an update will be released soon. We're keeping an eye on it every day.