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Public Tickets

Jeff Kanel Updating Theme FailedClosed Troubleshooting the Theme   Updated September 16, 2024 at 2:56pm   8 Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket. hadi sonaar_ts_shortcodeClosed MP3 Audio Player Plugin   Updated September 11, 2024 at 12:16pm   2 Most recent comment from Max:Hi,I dont know im afraid.Perhaps check with chatGPT or a web developer to customize the code for your needs. Mike Playback issue after switching web hostClosed MP3 Audio Player Plugin   Updated August 29, 2024 at 1:55am   3 Most recent comment from Mike:Hi Alexandre,Thank you for the prompt reply. I was using Google Chrome and the issue persisted even on google chrome on mobile, but just tested again on Chrome this evening and while the initial issue ... Johnny Burke New HostClosed General Help on the Theme   Updated August 23, 2024 at 1:52pm   2 Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them. Greg Fry download button not workingClosed MP3 Audio Player Plugin   Updated August 15, 2024 at 6:09pm   3 Most recent comment from Alexandre Dubois:Hi Greg, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using you ... Richard Hallman Standard videos pageClosed General Help on the Theme   Updated August 8, 2024 at 6:02pm   4 Most recent comment from Alexandre Dubois:You are welcome Tobias Hübner Instagram Feed and Sonaar ThemeClosed Troubleshooting the Theme   Updated August 8, 2024 at 4:33pm   4 Most recent comment from Alexandre Dubois:You are welcome Esther Molenwijk Playheader changing colour after Elementor updateClosed Troubleshooting the Theme   Updated August 8, 2024 at 3:39pm   6 Most recent comment from Alexandre Dubois:Please clear  again cache and try again. Please let me know how it goes Tobias Hübner The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed Troubleshooting the Theme   Updated August 8, 2024 at 11:49am   2 Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that! Frédéric OffCanvas menu background colourClosed General Help on the Theme   Updated August 1, 2024 at 3:00pm   4 Most recent comment from Alexandre Dubois:Ça fait plaisir. mike mp3 player not displayingClosed MP3 Audio Player Plugin   Updated July 31, 2024 at 7:09pm   5 Most recent comment from Alexandre Dubois:Well done! Michael L Spackman Integration with Gamipress?Closed MP3 Audio Player Plugin   Updated July 30, 2024 at 1:51pm   2 Most recent comment from Alexandre Dubois:Hello, The MP3 Player plugin doesnt have this feature. You can configure Google Analytics via wp-admin>MP3 Player>Stats & Reports, but I believe it will remain tedious to track users through Google A ... Richard Hallman Video landing pages and logo link URLClosed General Help on the Theme   Updated July 23, 2024 at 2:09pm   3 Most recent comment from Alexandre Dubois:Thank Richard for sharing your solution. W W How to Avoid Google Fonts?Closed MP3 Audio Player Plugin   Updated July 23, 2024 at 2:07pm   4 Most recent comment from Alexandre Dubois:You are welcome chris UpgradingClosed MP3 Audio Player Plugin   Updated July 19, 2024 at 9:57pm   2 Most recent comment from Max:Hi,The price to upgrade to the business plan is $50.You can upgrade here https://sonaar.io/cart/?nocache=true&edd_action=sl_license_upgrade&license_id=13549&upgrade_id=4