Public Tickets
Hector Gonzalez Sanchez
Digital Distortion Issues on Mobile Audio PlaybackClosed
MP3 Audio Player Plugin
Updated September 25, 2024 at 4:58pm
6
Most recent comment from Max:You are welcome.
The Web Audio API, necessary for the Animated Audio Spectrum, may encounter issues depending on the mobile device. We hope these limitations will be addressed in future updates by the ...
Sterling Williams
My new client is having issues with reliable audio/sound player playbackClosed
General Help on the Theme
Updated September 24, 2024 at 6:56pm
18
Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ...
Jeff Kanel
Updating Theme FailedClosed
Troubleshooting the Theme
Updated September 16, 2024 at 2:56pm
8
Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket.
hadi
sonaar_ts_shortcodeClosed
MP3 Audio Player Plugin
Updated September 11, 2024 at 12:16pm
2
Most recent comment from Max:Hi,I dont know im afraid.Perhaps check with chatGPT or a web developer to customize the code for your needs.
Mike
Playback issue after switching web hostClosed
MP3 Audio Player Plugin
Updated August 29, 2024 at 1:55am
3
Most recent comment from Mike:Hi Alexandre,Thank you for the prompt reply. I was using Google Chrome and the issue persisted even on google chrome on mobile, but just tested again on Chrome this evening and while the initial issue ...
Johnny Burke
New HostClosed
General Help on the Theme
Updated August 23, 2024 at 1:52pm
2
Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them.
Greg Fry
download button not workingClosed
MP3 Audio Player Plugin
Updated August 15, 2024 at 6:09pm
3
Most recent comment from Alexandre Dubois:Hi Greg, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using you ...
Richard Hallman
Standard videos pageClosed
General Help on the Theme
Updated August 8, 2024 at 6:02pm
4
Most recent comment from Alexandre Dubois:You are welcome
Tobias Hübner
Instagram Feed and Sonaar ThemeClosed
Troubleshooting the Theme
Updated August 8, 2024 at 4:33pm
4
Most recent comment from Alexandre Dubois:You are welcome
Esther Molenwijk
Playheader changing colour after Elementor updateClosed
Troubleshooting the Theme
Updated August 8, 2024 at 3:39pm
6
Most recent comment from Alexandre Dubois:Please clear again cache and try again. Please let me know how it goes
Tobias Hübner
The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed
Troubleshooting the Theme
Updated August 8, 2024 at 11:49am
2
Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that!
Frédéric
OffCanvas menu background colourClosed
General Help on the Theme
Updated August 1, 2024 at 3:00pm
4
Most recent comment from Alexandre Dubois:Ça fait plaisir.
mike
mp3 player not displayingClosed
MP3 Audio Player Plugin
Updated July 31, 2024 at 7:09pm
5
Most recent comment from Alexandre Dubois:Well done!
Michael L Spackman
Integration with Gamipress?Closed
MP3 Audio Player Plugin
Updated July 30, 2024 at 1:51pm
2
Most recent comment from Alexandre Dubois:Hello,
The MP3 Player plugin doesnt have this feature. You can configure Google Analytics via wp-admin>MP3 Player>Stats & Reports, but I believe it will remain tedious to track users through Google A ...
Richard Hallman
Video landing pages and logo link URLClosed
General Help on the Theme
Updated July 23, 2024 at 2:09pm
3
Most recent comment from Alexandre Dubois:Thank Richard for sharing your solution.