Public Tickets
Johnny Burke
player not displaying correctlyClosed
Podcast Help on the Theme
Updated March 2, 2024 at 5:04pm
2
Most recent comment from Max:There was an issue with your cache plugin. i cleared the cache and now it works.
Alex
Call To Action columnClosed
MP3 Audio Player Plugin
Updated March 1, 2024 at 8:03pm
20
Most recent comment from Max:Disable this option: https://drops.sonaar.io/i/KspU4D
Mike
License Features on Checkout PageClosed
MP3 Audio Player Plugin
Updated March 1, 2024 at 7:57pm
7
Most recent comment from Mike:I just realized the "Add License Option" button on the same page does exactly what I'm looking for- allowing me to add custom icons and text in the license summary. Ignore my suggestion, I got ex ...
Ayhan
Theme InstallClosed
Get Started with the Theme
Updated March 1, 2024 at 5:06pm
7
Most recent comment from Max:Follow this instruction on how to install the Elementor Kits you have purchased:https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/
Jonathan Barker
Page breaks after tablet orientation shiftClosed
Troubleshooting the Theme
Updated March 1, 2024 at 2:48pm
4
Most recent comment from Alexandre Dubois:Hi Jonathan, Thank you to have reported this, I can now replicate the issue. I dont have any fix for now, but we will take a look on this.
Matthew Oswalt
Sonaar themeClosed
General Help on the Theme
Updated February 29, 2024 at 2:55pm
9
Most recent comment from Alexandre Dubois:Ok. I hope everything will be resolved quickly.
Stuart
color customizationClosed
Troubleshooting the Theme
Updated February 27, 2024 at 10:19pm
2
Most recent comment from Alexandre Dubois:Hi Stuart, 1. First change the purple color through the theme options. Go to wp-admin>theme options>look and feelAnd replace the purple color here.Go to wp-admin>Audio Players & Events settings>musi ...
Alex
Sale Price IssuesClosed
Troubleshooting the Theme
Updated February 27, 2024 at 8:32pm
7
Most recent comment from Alexandre Dubois:Well done. Sorry for this.
Rich
Artists photos not loading, and all the icons for social media are not appearing on home page and other pagesClosed
Troubleshooting the Theme
Updated February 27, 2024 at 3:31pm
4
Most recent comment from Alexandre Dubois:Hi Rich, I have tested with three devices and many browsers and artist pictures are always visible to me. Please clear cache and test it without be logged to the wp-admin. Let me know how it goes.
Chance
styleClosed
MP3 Audio Player Plugin
Updated February 26, 2024 at 9:15pm
2
Most recent comment from Alexandre Dubois:Hi, You have to hide the tracklist and the artwork.
Joni
Request: option to sort by...Closed
MP3 Audio Player Plugin
Updated February 25, 2024 at 6:48pm
3
Most recent comment from Jonathan Barker:Randomization would also be a great sorting feature. While shuffle tries to achieve the same effect, it does not update the list visitors see. I know it's not easy, but I was thinking somet ...
Tim Gales
installing MP3 Music Player Pro Version – BusinessClosed
MP3 Audio Player Plugin
Updated February 23, 2024 at 6:48pm
56
Most recent comment from Alexandre Dubois:Yes this is another way. Well done.
Alex
Theme AJAX page transition issueClosed
Troubleshooting the Theme
Updated February 23, 2024 at 5:55pm
4
Most recent comment from Alexandre Dubois:Hi Alex,Can you provide a detailed explanation of what to do to reproduce the issue? I don't see in which context the back button is not working.
Jaime
I can't search my beats by the name of themClosed
MP3 Audio Player Plugin
Updated February 22, 2024 at 5:16pm
2
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Here it works, see screenshot https://drops.sonaar.io/i/i1nFJgCould you please elaborate on the steps to reproduce the issue on my end an ...
grant thompson
Audio cut outClosed
MP3 Audio Player Plugin
Updated February 22, 2024 at 5:11pm
13
Most recent comment from Max:Hi,as stated before, the issue is related with iOS, not our plugin.ref: This is known issue and its caused by iOS 17.
We are waiting for a fix from an hotfix by Apple.
https://discussions.apple.co ...