Public Tickets
Andrew
Adding Download CTA for CSV Playlist ImportClosed
MP3 Audio Player Plugin
Updated February 12, 2024 at 2:49pm
2
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
Tim
Having floating player on home pageClosed
MP3 Audio Player Plugin
Updated February 10, 2024 at 2:50am
4
Most recent comment from Max:You can find your old ticket if you login our helpdesk ith the email you previously used which is [email protected] is available at https://sonaar.io/docs
Michael Simon
audio wave barClosed
MP3 Audio Player Plugin
Updated February 8, 2024 at 8:37pm
4
Most recent comment from Max:Hi,You can install it without removing content.But you Wil have to add new content and fill the new player with your playlist.
urverkmusic
several problemsClosed
Troubleshooting the Theme
Updated February 8, 2024 at 5:23pm
8
Most recent comment from Max:Hi,While your ressource have been increased and seems OK, there still issues that I cannot understand. The problem seems intermittent as Ive been able 1 or 2 time to see a new page correctly, and i ha ...
Antonello Colaps
manage the excerptsClosed
MP3 Audio Player Plugin
Updated February 8, 2024 at 2:50pm
2
Most recent comment from Alexandre Dubois:Hi, Please add this shortcode parameter: track_desc_lenght="9999"
Wren Hansteen
Search for trackClosed
MP3 Audio Player Plugin
Updated February 7, 2024 at 6:36pm
9
Most recent comment from Wren Hansteen:Great to hear. Thanks so much.
Keith
CarosuelClosed
MP3 Audio Player Plugin
Updated February 7, 2024 at 3:10pm
2
Most recent comment from Max:Hi,The Carousel slider is only customizable with our Elementor widget. You don't need Pro version of Elementor... The free version of Elementor is sufficient.
Jonathan Barker
Caching TipsClosed
MP3 Audio Player Plugin
Updated February 7, 2024 at 2:43pm
2
Most recent comment from Max:Hi,Since its built with WordPress, its mostly considered as dynamic content.We recommend using the plugin WP Rocket if you want a great cache plugin, coupled with Cloudflare CDN.
Michele Dupras
Blog Category post displayClosed
Troubleshooting the Theme
Updated February 6, 2024 at 10:08pm
2
Most recent comment from Alexandre Dubois:Hi Michele, Two templates are available for WordPress default blog archive pages: "list" and "classic." To change this, go to wp-admin > theme options > post settings and modify the "Posts Archive De ...
Emily
Mp3 scrollClosed
MP3 Audio Player Plugin
Updated February 6, 2024 at 3:00pm
2
Most recent comment from Max:Hi,What's the email associated with your sonaar.io account ?
Jake
Can't get audio files to playClosed
MP3 Audio Player Plugin
Updated February 5, 2024 at 8:44pm
3
Most recent comment from Jake:Thank you. It worked!
Greg Egelston
Top MenuClosed
Troubleshooting the Theme
Updated February 5, 2024 at 3:54pm
2
Most recent comment from Alexandre Dubois:Hi Greg,Go to wp-admin>header & footerEdit the header post with elementor.1-Select the first Section element.2-Click on the Advanced tab3-And disable the "Hide on Scroll Down -> Show on Scroll Up" opt ...
Stéphane
License KeysClosed
MP3 Audio Player Plugin
Updated February 5, 2024 at 3:21pm
2
Most recent comment from Max:Yes, you can your site by login into your sonaar.io account > My Account > License keys > and click Manage Sites.
Andrey
Prebuy questionClosed
MP3 Audio Player Plugin
Updated February 5, 2024 at 3:20pm
2
Most recent comment from Max:Hi Andrey,Q: I am using Elementor Pro to build my website. Starting from loop tamplates and archive pages. I mean everyhting. So I want to know if I can build my elementor loops etc with your plug ...
Richard Zeier
License Expired but paid for renewalClosed
MP3 Audio Player Plugin
Updated February 2, 2024 at 2:58pm
2
Most recent comment from Max:Hi,
go to WP-Admin > MP3 Player > License Keys > and enter this new license key 5506b692df7501886abd59785049412c
the updates should works now in version 5.0.3. We have fixed an issue with version 5 r ...