Public Tickets
Johnny Burke
MIGRATING PODCAST TO A NEW HOSTClosed
General Help on the Theme
Updated 1 week ago
4
Most recent comment from Alexandre Dubois:Hi Johnny,I don’t understand how the links could have changed during the import. These links don’t come from an RSS feed—they were entered manually, and the only way to change them is by editing ...
Richard Hallman
Mobile MenusClosed
General Help on the Theme
Updated 3 weeks ago
4
Most recent comment from Alexandre Dubois:Hi Richard,Indeed, it’s much better now. I’m glad you were able to restore the mobile menu successfully.
Hector Xiques
multilingual siteClosed
General Help on the Theme
Updated July 15, 2025 at 8:02pm
6
Most recent comment from Alexandre Dubois:You are welcome
nicxshaw
cart button and shop pageClosed
General Help on the Theme
Updated May 7, 2025 at 5:21pm
3
Most recent comment from Alexandre Dubois:Hi,
Editing the Checkout Link & Page Location
To change or check the checkout page:
Go to WooCommerce > Settings > Advanced.
There, you'll see the page assignments for:
Cart
Checkout
My A ...
Andreas
Essential Grid SlowClosed
General Help on the Theme
Updated April 9, 2025 at 3:13pm
5
Most recent comment from Alexandre Dubois:So you didn’t find a solution with OVH. That’s unfortunate.
Maria Baldrich
Edit modal product variations lightbox popupClosed
General Help on the Theme
Updated March 3, 2025 at 2:38pm
4
Most recent comment from Alexandre Dubois:Hi Maria,Do you want to allow the sale of products 1 (CD Box) and 2 (Full digital album) within the tracklist? It seems that the tracklist should only offer individual track sales (product 3). A b ...
Julia
Events converted into a Wordpress postClosed
General Help on the Theme
Updated February 26, 2025 at 6:56pm
4
Most recent comment from Alexandre Dubois:You are welcome
hugo dewasmes
Essential GridClosed
General Help on the Theme
Updated February 24, 2025 at 3:59pm
4
Most recent comment from Alexandre Dubois:Hi Hugo,Deleting and reinstalling Essential Grid should not change much, unless you installed a different version. If you updated Sonaar between the two installations of Essential Grid, you might have ...
Namoz Muhammadkarim
Essential Grid problem after update.Closed
General Help on the Theme
Updated February 5, 2025 at 3:58pm
12
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Elementor not workingClosed
General Help on the Theme
Updated January 13, 2025 at 3:00pm
4
Most recent comment from Alexandre Dubois:Hi Keith, The child theme does not need to be updated. The message you received is likely related to the hosting service, as the theme license is still active.
Hendrik Möbus
Parallax GridClosed
General Help on the Theme
Updated January 6, 2025 at 6:09pm
2
Most recent comment from Alexandre Dubois:Hi Hendrix, The parallax grid displays either Artist posts or Playlist posts. You need to choose one.The Artist posts are located at wp-admin > Artist,and the Playlist posts are located at wp-admin > ...
Johnny Burke
MalwareClosed
General Help on the Theme
Updated December 22, 2024 at 10:21pm
3
Most recent comment from Max:For the Malaware detected, please contact your server hosting.For the issue with the text editor, this issue is caused by the new Elementor 3.26 version. Please update your Sonaar Theme to version 4.2 ...
Giorgos
Plugin CrashedClosed
General Help on the Theme
Updated December 18, 2024 at 1:52pm
4
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Email advice, cron JobsClosed
General Help on the Theme
Updated December 11, 2024 at 6:52pm
2
Most recent comment from Max:Unfortunately we dont offer this service. I recommend you purchase your own hosting plan at cloudways for this
Abdul
I want to edit more episodes button colorClosed
General Help on the Theme
Updated November 14, 2024 at 4:48pm
2
Most recent comment from Alexandre Dubois:Hi, Please go to wp-admin>essential GridGo to the Grid Settings,Click on the GRID tab, And select the skin you want from this list