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Public Tickets

Arthur Mini CartClosed General Help on the Theme   Updated May 4, 2023 at 7:56pm   2 Most recent comment from Alexandre Dubois:Hello Arthur, We're going beyond our support's scope here. The menu cart widget is an Elementor Pro widget, and the checkout template is either created by WooCommerce or your theme. The MP3 ... Arthur Preview of the LicensesClosed General Help on the Theme   Updated May 4, 2023 at 1:08pm   2 Most recent comment from Max:You can add this custom css: .woocommerce-mini-cart .view-license-button { display: none; } Samuel essien Elementor Canvas PageClosed General Help on the Theme   Updated May 1, 2023 at 2:51pm   2 Most recent comment from Alexandre Dubois:Hi Samuel,The template selector should be here in the page attibute above the parent page field. Evan Stewart Change the look of the license popupClosed General Help on the Theme   Updated April 27, 2023 at 8:08pm   2 Most recent comment from Max:Hi, you can change the colors here: https://drops.sonaar.io/i/8DJLuI James Hackett Can't find missing template in my downloads.Closed General Help on the Theme   Updated April 25, 2023 at 6:16pm   4 Most recent comment from Alexandre Dubois:Okay.Let us know if you need assistance Evan Stewart Installing Rebirth template on a subdirectoryClosed General Help on the Theme   Updated April 25, 2023 at 4:25pm   2 Most recent comment from Max:Hi, You will need a different wordpress installation. I recommend you check directly with your hosting provider if it can works. I never tried this I'm afraid  Gino Caballero Event SectionClosed General Help on the Theme   Updated April 25, 2023 at 4:10pm   2 Most recent comment from Alexandre Dubois:Hello Gino,The easy way is to insert the artist card in the single event post content. The otherway is to create you own single event template. You can use ACF or JetEngine to add extra fields. If y ... Samuel essien headers and menuClosed General Help on the Theme   Updated April 25, 2023 at 1:37pm   2 Most recent comment from Max:You can edit the header with Elementor by visiting your site and click here: https://drops.sonaar.io/i/1HqbZLTo learn more on headers, menu, mobile menu editing with Elementor, see this article Jean-Marc edit model "archive posts list" for page "News - List" (demo apex):Closed General Help on the Theme   Updated April 24, 2023 at 6:19pm   3 Most recent comment from Jean-Marc:ok merci pour votre réponse Jean-Marc Issue updating plugins after theme updateClosed General Help on the Theme   Updated April 24, 2023 at 2:58pm   2 Most recent comment from Alexandre Dubois:Hi Jean-Marc, Essential Grid to 3.0.17.1 is available since sonaar 4.25. Please read this article about how to update it:https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/ Jean-Marc Issue with outdated Essential Grid plugin in Apex themeClosed General Help on the Theme   Updated April 24, 2023 at 2:57pm   2 Most recent comment from Alexandre Dubois:Hi Jean-Marc, Essential Grid to 3.0.17.1 is available since sonaar 4.25. Please read this article about how to update it: https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/ Jacob Iron Demo importer clashing with theme?Closed General Help on the Theme   Updated April 22, 2023 at 8:45pm   2 Most recent comment from Max:Hi Please deactivate Iron demo importer and tell me if it works. If it does not work, please elaborate on your issue so I can reproduce the issue on my end.  Samuel essien EDITING WEBSITE HELP URGENTClosed General Help on the Theme   Updated April 20, 2023 at 1:36pm   2 Most recent comment from Max:1: Just drag and drop your widget to the place you want. see video https://drops.sonaar.io/v/Whs8FZ2: I don't understand your issue..on the menu, there is 3 items .. you can manage your menu ite ... Samuel essien changing picturesClosed General Help on the Theme   Updated April 20, 2023 at 1:32pm   9 Most recent comment from Max:2: To delete the Listen Button (or any Elementor widgets), edit your page with Elementor, then select the widget you want to interact with, then right click it, then click delete. See screenshot http ... Samuel essien editing the beatstarsClosed General Help on the Theme   Updated April 19, 2023 at 2:12pm   2 Most recent comment from Max:Hello Samuel,Sorry for the delay, we are located in Montreal and our support is from Monday to Friday from 9ham to 5hpm UTC-4If you wish to use beatstars widget, you must create and account on their ...