Public Tickets
Phil Watkins
Change background imageClosed
General Help on the Theme
Updated September 19, 2023 at 7:52pm
2
Most recent comment from Max:The banner is designed into Slider Revolution. See screenshot to access to it: https://drops.sonaar.io/i/lBo3hvotherwise you can go here as well: https://drops.sonaar.io/i/NDqFwzTo learn more about ...
Giorgos
Pages and Menu are not visibleClosed
General Help on the Theme
Updated September 18, 2023 at 12:53pm
2
Most recent comment from Max:Hi,1) I recommed you check this directly with your hosting provider support to see why the other pages throw 404 and see if they are still in your database. you hosting provider can check this for you ...
Johan Linder Linder
Rev slider 6.6.13?Closed
General Help on the Theme
Updated September 13, 2023 at 1:38pm
2
Most recent comment from Alexandre Dubois:Hi Johan,Please update sonaar and you will be able to update the revolution slider plugin by following this article: https://sonaar.io/docs/how-do-i-update-the-theme-required-plugins/
Leigh Warren
Plugin Update after site crashedClosed
General Help on the Theme
Updated September 13, 2023 at 12:57pm
2
Most recent comment from Max:Hi,
Please read this article about how to update your theme.
Billy Roberson
Basic License Variation - Free DownloadClosed
General Help on the Theme
Updated September 12, 2023 at 3:39am
6
Most recent comment from Billy Roberson:Thanks for reviewing, Max. I have someone looking at WooCommerce and Elementor to try to find root cause. I'll let you know what we find out.
Jon Hatch
Featured imageClosed
General Help on the Theme
Updated September 10, 2023 at 10:51pm
2
Most recent comment from Max:Hi, I recommend using the plugin Yoast SEO for this.
Billy Roberson
Header not visible on Mobile and Return to shop optionClosed
General Help on the Theme
Updated September 1, 2023 at 4:35pm
9
Most recent comment from Billy Roberson:This worked for me Max. I was unclear how to get the Responsive mode to show and didn't realize it was only available under the Advanced Tab. Everything looks good now. Just trying to get t ...
phil dankner
Site doesnt show correctlyClosed
General Help on the Theme
Updated August 31, 2023 at 1:27pm
4
Most recent comment from Alexandre Dubois:Hi Phil, No homepage is selected here:Please go to wp-admin>settings>reading to select the homepage.You probably wanna select this page: https://elle-music.com/home-elementor/
Tomasz Raff
Home page Symphony - Photo?Closed
General Help on the Theme
Updated August 30, 2023 at 8:45pm
3
Most recent comment from Tomasz Raff:Hi Alexandre! Thanks a lot! I thought it's easy but somehow I couldn't find it. All the best, Tomasz
Slim
Oops. We’ve found a minor issue.Closed
General Help on the Theme
Updated August 30, 2023 at 1:52pm
5
Most recent comment from Max:The issue you had was because you were using a old version of the theme. I have updated it and now everything seems to works correctly.
Will Lisil
Cancel SubscriptionClosed
General Help on the Theme
Updated August 24, 2023 at 6:32pm
3
Most recent comment from Max:Hi,The account and subscription has been cancelled. you wont be charged.
Samantha Bliss
Social Media Side barClosed
General Help on the Theme
Updated August 23, 2023 at 1:31pm
3
Most recent comment from Max:Great!
Samantha Bliss
Events in ThemeClosed
General Help on the Theme
Updated August 23, 2023 at 1:30pm
2
Most recent comment from Max:Hi,you can disable the events here: https://drops.sonaar.io/i/h0JG1W
Guy
Event filtering by categoryClosed
General Help on the Theme
Updated August 22, 2023 at 5:40pm
2
Most recent comment from Max:Hi,our custom filter dropdown only work with artist.If you want to filter the event using other type of fields, you will need to use a third party plugin such as JetEngine Smartfilters or Essential G ...
Siyaq
my website not working on iphoneClosed
General Help on the Theme
Updated August 21, 2023 at 1:36pm
2
Most recent comment from Max:Hi,What error do you have exactly when you are using iPhone?Here, I cant reach the server when im using Safari on my Mac.It looks like a JavaScript conflict. Could you try something for me? Please de ...