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Public Tickets

Craig Richardson Pages not loading correctlyClosed General Help on the Theme   Updated January 8, 2023 at 11:41am   4 Most recent comment from Max:Great!  Christian GDPR Google FontsClosed General Help on the Theme   Updated January 6, 2023 at 6:05pm   16 Most recent comment from Max:Unfortunately providing custom css to customize your website is beyond the scope of our support. You might want to hire a developer in order to use offline fonts on your website. I have added the off ... Mélanie Prioux Theme subscriptionClosed General Help on the Theme   Updated January 5, 2023 at 3:14pm   2 Most recent comment from Max:Hello Mélanie,You have 3 options to buy Sonaar -> Single Theme: Allow you to access to 1 theme's demo and install it on 1 website only. You get 1 year of support and 1 year of theme updates. -> ... Juan Header and pageClosed General Help on the Theme   Updated January 4, 2023 at 8:19pm   6 Most recent comment from Max:Bonjour,There was  white background set on the logo image. Ive removed it https://drops.sonaar.io/i/y2LnzLFor the header that you don't see the first time, I can't seem to be able to repr ... Nick Bennett Website link brokenClosed General Help on the Theme   Updated January 3, 2023 at 4:16pm   4 Most recent comment from Max:No problem,Its because the hosting has not been renewed for last year and this year, and the hosting has been disabled.The only payment we have received for the hosting was for Oct. 21, 2020If you wa ... Frederick license inactiveClosed General Help on the Theme   Updated January 3, 2023 at 2:48pm   3 Most recent comment from Max:Hi, We apologize for the inconvenience. The issue with the license key validation has been resolved. We were working on the License API at the time you tried to validate your license key. Please try a ... Robert Navigation menu not updating to change the menuClosed General Help on the Theme   Updated December 30, 2022 at 6:22pm   4 Most recent comment from Alexandre Dubois:You are welcome Christian Using Menu Anchor in Promo BoxClosed General Help on the Theme   Updated December 29, 2022 at 3:34pm   4 Most recent comment from Alexandre Dubois:You are welcome Robert Theme lifetime licenseClosed General Help on the Theme   Updated December 27, 2022 at 5:14pm   2 Most recent comment from Max:Hi, All our themes are built with the free version of Elementor.  We don't use Elementor Pro for our themes.  Diego Segatto transparency on grid thumbsClosed General Help on the Theme   Updated December 19, 2022 at 6:08pm   2 Most recent comment from Alexandre Dubois:Hi Diego, May i have a login credential to the wp-admin? Diego Segatto RTL text and mixed languagesClosed General Help on the Theme   Updated December 16, 2022 at 7:03pm   4 Most recent comment from Alexandre Dubois:You are welcome Diego Segatto editing featuresClosed General Help on the Theme   Updated December 16, 2022 at 7:01pm   3 Most recent comment from Diego Segatto:Thank you! Ling Messer error message showing on pageClosed General Help on the Theme   Updated December 14, 2022 at 5:13pm   4 Most recent comment from Max:No, the MP3 Audio Player PRO ADDON is version 3.3.Please update it to 4.1.2 Ty Vaughn License AgreementClosed General Help on the Theme   Updated December 9, 2022 at 9:40pm   2 Most recent comment from Max:you cannot upload your own license agreement, but you can set everything by editing the license here: https://d.pr/i/TMa9CL Ty Vaughn Front Page SectionClosed General Help on the Theme   Updated December 8, 2022 at 6:24pm   8 Most recent comment from Max:go to wp-admin > theme options > Custom CSS