Public Tickets
Sterling Williams
I can't get the theme to install on my first Sonaar Client's WP installClosed
Troubleshooting the Theme
Updated October 15, 2018 at 2:32pm
9
Most recent comment from Max:Hi Sterling,
If you import the demo "manually" by following option 2: manual install, it will not write over your current content and pages. so make sure you DONT use the wp-admin > tools > demo con ...
Lukas
Demo Content not working properlyClosed
Troubleshooting the Theme
Updated October 11, 2018 at 2:06pm
8
Most recent comment from Max:Great Lukas !! awesome !
Sterling Williams
Is there a way to display single YouTube videos in a lightbox?Closed
Troubleshooting the Theme
Updated October 11, 2018 at 2:03pm
4
Most recent comment from Max:Hi Sterling, I understand that using Ess Grid might be complex sometimes..its usefull to show a grid of videos, but when it comes to shows only 1 or 2 videos, a third party plugin might be better.
Robert
Errors on installationClosed
Get Started with the Theme
Updated October 9, 2018 at 7:23pm
2
Most recent comment from Robert:In addition, I can not login to Sonaar and it says there is no account with my email address.
George
Slider Revolution on MobileClosed
Troubleshooting the Theme
Updated October 8, 2018 at 4:29pm
4
Most recent comment from Max:Its not possible to move a background image from the same slider on different viewports (well, its possible to do it via custom css if you know how css works..) but there is not option for that in rev ...
Mike
headerClosed
Troubleshooting the Theme
Updated October 5, 2018 at 6:11pm
6
Most recent comment from Alexandre Dubois:Your site looks well optimized. Which webhost are you using?
Jose
MP3 playerClosed
General Help on the Theme
Updated October 2, 2018 at 9:03pm
9
Most recent comment from Max:Hey thank you Jose !Oh, by the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to you :)Simple click this link, hit 5 stars ...
riccardo
view on phone tabletClosed
Troubleshooting the Theme
Updated October 2, 2018 at 3:41pm
5
Most recent comment from Alexandre Dubois:On my device,I dont see your headYou should align the background to the top
Bryce
Audio player brokenClosed
Troubleshooting the Theme
Updated October 2, 2018 at 1:49pm
14
Most recent comment from Max:Hi,We are releasing a fix soon about long audio file. The problem with long audio file AND the soundwave graph is to make the Soundwave graph show up, we must load the audio first (to know the high/lo ...
Brandon Dixon
Ajax LoaderClosed
Troubleshooting the Theme
Updated October 1, 2018 at 7:08pm
9
Most recent comment from Alexandre Dubois:Hi, You should try a thrid part plugin as https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Nicolas Piron
Video not alignedClosed
Troubleshooting the Theme
Updated September 30, 2018 at 12:40pm
2
Most recent comment from Max:Hi,try to add this in wp-admin > sonaar settings > custom css: .wpb_video_widget .wpb_video_wrapper { padding-top: 0px!important;}
Sterling Williams
How do we hide license key from our client?Closed
General Help on the Theme
Updated September 28, 2018 at 2:34pm
2
Most recent comment from Max:Hi Sterling,Umm, the only way I can think of is to add this in your theme's function.php:add_action('admin_head', 'my_custom_css');
function my_custom_css() { echo ' .wp-admin .iron-docs .jumb ...
riccardo
text in playlist titlesClosed
General Help on the Theme
Updated September 27, 2018 at 2:53pm
2
Most recent comment from Max:Hi there,Please edit the skin of the grid. see screenshot: https://d.pr/i/tfj0W7then delete it there: https://d.pr/i/pPPNFT
Vallis Weekes
EditingClosed
Troubleshooting the Theme
Updated September 26, 2018 at 6:32pm
4
Most recent comment from Max:Hi Vallis,please see screenshot: https://d.pr/i/4VKEEN
riccardo
homepage and categoriesClosed
Get Started with the Theme
Updated September 24, 2018 at 8:32pm
4
Most recent comment from Alexandre Dubois:Hi,This background is applied on the row.You have to edit the row.