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Public Tickets

Sterling Williams Is there a way to import a demo but have my content (MP3s and Videos) not get deleted?Closed Troubleshooting the Theme   Updated September 10, 2018 at 2:14pm   2 Most recent comment from Max:Hi Sterling,We have created the one-click install to help people to get started the fastest as we could when using a new themes' demo. Its why we swap everything by the theme's demo to avoid confusion ... Tyrell Vaughn Logo on mobile header will not load/openClosed Troubleshooting the Theme   Updated September 7, 2018 at 12:22pm   5 Most recent comment from Max:Hi,See screenshot; https://d.pr/i/CmmpJCThis option was not selected. its fixed now.I have also noticed that your admin and website are very very slow compared to other people. you might want to chec ... Mike Brown pic galleryClosed Troubleshooting the Theme   Updated September 5, 2018 at 10:27pm   1 Most recent comment from Mike Brown:I have an image gallery on one of my web pages. It is set to grid mode and when I click on it an view it on desktop or tablet, it is responsive and changes to the size of the viewing screen size but ... Debi Johnson using the free pluginClosed Get Started with the Theme   Updated September 5, 2018 at 11:50am   2 Most recent comment from Debi Johnson:OK never mind I just found it!!Thanks Beeph WpbakeryClosed Get Started with the Theme   Updated August 31, 2018 at 12:14pm   2 Most recent comment from Max:Hi there,The plugin activation is optional and is only used for automatic update and customer support from WPBackery. Sometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don' ... Beeph installation of themesClosed Get Started with the Theme   Updated August 31, 2018 at 4:01am   3 Most recent comment from Beeph:Thank you for your help. Jamare Harris Request failed. Error code: 500Closed Troubleshooting the Theme   Updated August 20, 2018 at 10:16pm   7 Most recent comment from Jamare Harris:Thank you for the help Tanner FaviconClosed General Help on the Theme   Updated August 20, 2018 at 5:11pm   2 Most recent comment from Alexandre Dubois:Hi there, 1.You have to go to wp-admin>appearance>customize>site identity2. You should try this css selector .single-post .type-post>.entry Jay LeVert Setting up first siteClosed Get Started with the Theme   Updated August 16, 2018 at 9:53pm   1 Most recent comment from Jay LeVert:I am getting ready to order a WP host account, and I am going to pay you the $35.00 fee to upload and setup a theme. Besides making sure WP is already installed, what else do I need to do for you to d ... Thomas Knoblauch free music player designClosed General Help on the Theme   Updated August 15, 2018 at 6:43pm   2 Most recent comment from Alexandre Dubois:Hi there, You can create or edit many footer if you go to wp-admin>footers. You have to go to wp-admin>sonaar setting>footers to select the wanted footer.So you have to go to wp-admin>footer Edit t ... Patrick News Featured ImagesClosed Troubleshooting the Theme   Updated August 10, 2018 at 7:08pm   2 Most recent comment from Alexandre Dubois:Hi there, I can take a look but exportation is beyond the scope of our support. May I have a login credential and the url. Dominic Kennedy Paypal PaymentClosed Get Started with the Theme   Updated August 8, 2018 at 3:09pm   2 Most recent comment from Alexandre Dubois:Thank you to inform us about this issue. The German market is important for us. We find a way to fix that. Until then you have to pay with another option (Credit Card) Soni Appearance of the websiteClosed Troubleshooting the Theme   Updated July 19, 2018 at 6:40pm   6 Most recent comment from Alexandre Dubois:You are welcome Darran gridsClosed General Help on the Theme   Updated July 16, 2018 at 2:06pm   2 Most recent comment from Max:Hi,For this you need to use the pre made essential grids..add the grid of your choice with Visual Composer.To accelerate the back and forth of our replies, please have a chat with us at https://sonaa ... Pasquale caption to the photos in our galleriesClosed Troubleshooting the Theme   Updated July 10, 2018 at 1:51pm   10 Most recent comment from Pasquale:Thank you. Please feel free to close this issue.