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Public Tickets

Martin MusicClosed Troubleshooting the Theme   Updated October 23, 2018 at 3:02pm   7 Most recent comment from Martin:Looks like that fixed it. Really appreciate the quick response. Well done. Justine Jennifer Allen Themes not showing .. Uploaded wrong file? Cannot find Sonaar SettingsClosed General Help on the Theme   Updated October 23, 2018 at 1:57pm   2 Most recent comment from Max:Hello Justine,Im truly sorry for the issue you have. Your video is pretty clear and Im here to help.You're almost there! The theme file is correctly uploaded and installed. Now, you are looking to fi ... Peter Having setup issues with playerClosed Troubleshooting the Theme   Updated October 20, 2018 at 3:03am   5 Most recent comment from Peter:Yes, I ended up deleting it. Thanks for the tip! :) Jose music player not workingClosed General Help on the Theme   Updated October 18, 2018 at 8:46pm   9 Most recent comment from Jose:Great!  That worked.  Thanks for your help. Lukas Audio Player not working properlyClosed Troubleshooting the Theme   Updated October 18, 2018 at 5:25am   9 Most recent comment from Lukas:Awesome! Works great. Thanks for the update! Warren my subscription is not workingClosed General Help on the Theme   Updated October 17, 2018 at 5:19pm   4 Most recent comment from Max:Hi Warren,For the Theme's demos: You can import any theme's demo by going to wp-admin > tools > demo content install. Please read this article to get started with our Sonaar theme: https://sonaar.t ... Peter Changing color on shapeClosed Troubleshooting the Theme   Updated October 16, 2018 at 6:51pm   3 Most recent comment from Peter:Thanks for the quick response, Max!  Peter Instragram Gallery help neededClosed Troubleshooting the Theme   Updated October 16, 2018 at 4:11pm   3 Most recent comment from Peter:Thank you, Maxime!  Peter No logo replacement option listedClosed Troubleshooting the Theme   Updated October 16, 2018 at 4:08pm   3 Most recent comment from Peter:I totally missed that as there's a lot of buttons on the left. Much appreciate the help. Thank you! :) Brandon Dixon Instagram and Youtube IntegrationClosed Troubleshooting the Theme   Updated October 16, 2018 at 1:08pm   4 Most recent comment from Max:Please read this article: https://sonaar.ticksy.com/article/13832/ Peter Slider image sizing issueClosed Troubleshooting the Theme   Updated October 15, 2018 at 9:24pm   4 Most recent comment from Alexandre Dubois:Hi. You cant change the background image  on each device. A image background will be always coped when the area doesnt have the same size ratio. It s impossible to display a whole rectanglar pict ... Daniel Changing the look of the podcast player buttonClosed General Help on the Theme   Updated October 15, 2018 at 4:09pm   4 Most recent comment from Max:Hi,The text color is linked to your featured color. So if you go to wp-admin > Sonaar Settings > look and feel > featured color it will change the text color of that button.However, if you want to hav ... Sterling Williams I can't get the theme to install on my first Sonaar Client's WP installClosed Troubleshooting the Theme   Updated October 15, 2018 at 2:32pm   9 Most recent comment from Max:Hi Sterling, If you import the demo "manually" by following option 2: manual install, it will not write over your current content and pages. so make sure you DONT use the wp-admin > tools > demo con ... Lukas Demo Content not working properlyClosed Troubleshooting the Theme   Updated October 11, 2018 at 2:06pm   8 Most recent comment from Max:Great Lukas !! awesome ! Sterling Williams Is there a way to display single YouTube videos in a lightbox?Closed Troubleshooting the Theme   Updated October 11, 2018 at 2:03pm   4 Most recent comment from Max:Hi Sterling, I understand that using Ess Grid might be complex sometimes..its usefull to show a grid of videos, but when it comes to shows only 1 or 2 videos, a third party plugin might be better.